Smith & Kennedy ScentsReviews 

983
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting scents that fill their homes beautifully. Many people appreciate the wide variety of fragrances available, noting that they are often unique and appealing. The delivery service is frequently highlighted as quick and prompt, with orders arriving well-packaged and often including thoughtful free samples. Reviewers also commend the excellent customer service, describing it as helpful, friendly, and efficient in handling queries. However, some customers occasionally found that certain scents did not last as long as their regular melts or were not as strong as expected, with a few noting that a specific scent did not match the perfume it was inspired by.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the wax melts for their amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the strong, long-lasting fragrances of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with ordering, finding the process easy and hassle-free, often leading to... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are lovely scents and my new favourite. Yes there are cheaper out there, but there is something a little different about the scents as they are not the "usual" that everyone does. Not sure I un... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more


Company details

  1. #5 of 94 best companies in Candle shop

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

983 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(983)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous ❤️

Gorgeous scented wax melts got most of the Christmas collection all beautiful and brilliant customer service will definitely be back for more ❤️

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Extremely quick turnaround from ordering to receiving. Lovely smelling wax melts wirh an extensive choice of smellies

27 November 2025
Rated 5 out of 5 stars

Fast delivery

Fast delivery, ive been looking for a certain scent for a while and unable to find it until I came across Smith & Kennedy, super happy with the products

17 November 2025
Rated 5 out of 5 stars

Excellent

Great choice of scents, very strong, smell like the description and super fast delivery. Perfect.

15 November 2025
Unprompted review
Rated 1 out of 5 stars
Smith & Kennedy Scents logo

Reply from Smith & Kennedy Scents

Thank you for taking the time to share your feedback - we really do appreciate it.

In over six years and thousands of orders, this is actually our first 1-star review for wax melts, so we’re genuinely sorry to hear that your experience didn’t meet expectations.

We know scent is a personal thing, but we’d love the chance to troubleshoot this with you. Often, if the scent doesn’t linger as it should, it can come down to the type of burner being used - for example, using an electric burner with a low heat that cant get hot enough to release the scent or a teal light burner that’s too small, or a tealight that burns too hot, can cause the wax to overheat and burn off the fragrance too quickly.

If you’re open to it, we’d be really grateful if you could pop us an email -info@smithandkennedy.co.uk
- we’d love the opportunity to chat and see if we can help get things working as they should.

Warmest wishes,
Denise
Co-founder, Smith & Kennedy Scents

Rated 5 out of 5 stars

I am new to Smith & Kennedy Scents and…

I am new to Smith & Kennedy Scents and I’m delighted with both the quick service, lovely presentation and the wax melts. They melt quickly and fill the room with a beautiful fragrance. I will definitely be purchasing more.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Wax melts

Arrived on time and well packaged. Bought as a xmas gift but i have purchased your wax melts previously and have been highly satisfied. Still using them as i did buy quite a few

31 October 2025
Rated 5 out of 5 stars

Wax melts

I like my wax melts to be a very lasting aroma, which iv had that experience with the melts, can get the odd ones were ther very weak but that happens with all sellers. Going to place another order shortly. Regards sharron 😁

27 October 2025
Rated 5 out of 5 stars

Stunning

Great service with super fast delivery. The scents are incredible and long lasting. Really loved the added touch of the freebie testers in there too!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Great products

The fragrances are excellent on both oils and wax melts. The packaging is excellent as well and also the service would highly recommend

13 October 2025
Rated 5 out of 5 stars

Very impressed

Quick delivery, beautiful scents that last a while which fill the whole house, also a free sample in with my order, a lovely touch. Will definitely be ordering again. Thank you

6 October 2025

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