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Smith & Kennedy ScentsReviews 

983
•
TrustScore 5 out of 5

4.9

Candle shop
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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting scents that fill their homes beautifully. Many people appreciate the wide variety of fragrances available, noting that they are often unique and appealing. The delivery service is frequently highlighted as quick and prompt, with orders arriving well-packaged and often including thoughtful free samples. Reviewers also commend the excellent customer service, describing it as helpful, friendly, and efficient in handling queries. However, some customers occasionally found that certain scents did not last as long as their regular melts or were not as strong as expected, with a few noting that a specific scent did not match the perfume it was inspired by.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the wax melts for their amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the strong, long-lasting fragrances of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with ordering, finding the process easy and hassle-free, often leading to... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are lovely scents and my new favourite. Yes there are cheaper out there, but there is something a little different about the scents as they are not the "usual" that everyone does. Not sure I un... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more

Company details

  1. #6 of 94 best companies in Candle shop

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products

Contact info

4.9

Excellent

TrustScore 5 out of 5

983 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(983)

143 reviews in the last 12 months

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Rated 4 out of 5 stars

Quick delivery but no throw at the moment

My order arrived so quickly after ordering. After reading about this company, I thought their waxes may be so much better than others I have bought in the past, however, after melting two items of my order, I'm afraid there is no throw whatsoever. I can only smell them when I am right next to the melting wax. I just hope the rest of my wax order will fare much better.

13 June 2025
Unprompted review
Smith & Kennedy Scents logo

Reply from Smith & Kennedy Scents

Thank you so much for your order and for taking the time to leave a review, I really do appreciate it.

I’m sorry to hear the scent throw wasn’t quite what you’d expected. It’s not something we usually hear (as you may have seen in other reviews), but of course scent is a very personal experience.

If you’d be happy to pop me a quick message at info@smithandkennedy.co.uk, I’d love to help look into it with you. Sometimes things like the type of burner used can affect how the fragrance performs - especially if it doesn’t get quite hot enough to release the scent properly like when using electric burners especially with low wat bulbs, I’m always here if something doesn’t seem quite right, and I genuinely appreciate the chance to help figure it out.

Warmest wishes,
Denise
Co-founder, Smith & Kennedy Scents

Rated 5 out of 5 stars

An absolute delight!

An absolute delight! The Candy Cane wax melts bar from Smith and Kennedy is an absolute delight! From the moment I opened the package, the sweet, minty aroma filled the air, instantly putting me in a festive mood. The scent is perfectly balanced. It's not too overpowering but strong enough to create a cozy festive atmosphere throughout my home.
This scent captures the essence of Christmas, reminding me of candy canes and a festive cheer. Highly recommended to any one looking to fill their home with a festive scent.

8 June 2025
Unprompted review
Rated 3 out of 5 stars

The fragrance doesn't last very long

The variety of fragrances are really good but the smell only lasts for a day which is a shame.

29 May 2025
Smith & Kennedy Scents logo

Reply from Smith & Kennedy Scents

Hi Diana,

Thank you so much for taking the time to share your thoughts. We’re really glad you enjoyed the variety of our fragrances, but we’re genuinely sorry to hear that the scent didn’t last as long as you’d hoped.

Some of the scents you ordered are actually among our best-sellers, known for their strong, lasting throw - so I’d love to help figure out what might have gone wrong here. Sometimes things like the type of burner or tea lights used can make a big difference to how the scent performs.

If you’re happy to pop me a quick email at info@smithandkennedy.co.uk, I’d be so grateful for the chance to chat further and see if we can get to the bottom of it together. We truly want every experience with our melts to be a beautiful one.

Warmest wishes,
Denise
Smith & Kennedy Scents

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