Smith & Kennedy ScentsReviews 

983
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, strong, and long-lasting scents that fill their homes beautifully. Many people appreciate the wide variety of fragrances available, noting that they are often unique and appealing. The delivery service is frequently highlighted as quick and prompt, with orders arriving well-packaged and often including thoughtful free samples. Reviewers also commend the excellent customer service, describing it as helpful, friendly, and efficient in handling queries. However, some customers occasionally found that certain scents did not last as long as their regular melts or were not as strong as expected, with a few noting that a specific scent did not match the perfume it was inspired by.

What people talk about most

Product

Customers had positive experiences with the product, consistently praising the wax melts for their amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the strong, long-lasting fragrances of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Order

People report positive experiences with ordering, finding the process easy and hassle-free, often leading to... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are lovely scents and my new favourite. Yes there are cheaper out there, but there is something a little different about the scents as they are not the "usual" that everyone does. Not sure I un... See more

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more


Company details

  1. #6 of 94 best companies in Candle shop

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products


Contact info

4.9

Excellent

TrustScore 5 out of 5

983 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(983)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best smelling wax

The best smelling wax, lasts forever and very quick delivery. Very happy I’ve found Smith and Kennedy and looking forward to see Christmas scents 😁

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Smells delicious

Easy to order. Fantastically speedy delivery and well packaged. I ordered 6 different scents, have only burned one so far and it smells delicious. The only difficulty was choosing which wax melts to buy. I will definitely buy again and recommend. Might even do a bit of Christmas shopping.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Love!

Hadn’t ordered for a long time and so glad I decided to again! Love the smell of their Wax melts and they are strong! I went out for a while and could still smell it when I got home! House smelt amazing. Love that you get a small sample melt to try!

17 September 2025
Rated 5 out of 5 stars

Little gifts

Bought some gorgeous melts as little gifts for friends. Lovely fragrances, good quality and reasonably priced. Great service and quick delivery. Thanks very much.

19 September 2025
Rated 5 out of 5 stars

Easy to use web site

Easy to use web site, choice and cost of products. Speed of delivery and lovely packaging. Very happy with the products, beautiful scents. Will definitely reorder

17 September 2025
Rated 5 out of 5 stars

Reed diffusers

Reed diffusers
I would like to say these are excellent value for money.
Also another selling point is the ease of opening as there is no plastic stopper to remove when setting up, a huge plus point, thank you

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Smith Kennedy wax melt scents smell…

Smith Kennedy wax melt scents smell absolutely divine the fragrances are original and appealing to the eye . Ive only used pyjama time wax melt from my order but it's smells glorious. Can't wait to order more .

25 August 2025
Rated 5 out of 5 stars

Best wax melts ever

Best wax melts ever! Lovely strong scents that last ages. My whole house smelled amazing! Fast delivery and well packaged. Will definitely be back for more :) 11/10 thank you

22 August 2025
Rated 5 out of 5 stars

First time ordering.

First time ordering..
I honestly absolutely love your wax melts.
I bought 3 of the halloween ones.
All different smells, My favourites are day of the dead ( smells like insense but better.. reminds me of when I was a child. Beautiful.. next one I loved was witches bru.. Beautiful and filled the room.. also had haunted house .. will definitely be back soon.. so glad I was able to find somewhere thay does wax melts so perfectly 👌 thank you

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic products

Absolutely fantastic products. All the wax melts smell absolutely divine. I bought a few for my friend who absolutely loves them.
I reached out to Smith and Kennedy to ask a question and they got back to me quickly and were fantastic.
Im currently waiting on ny second order.
I have recommended them to all of my family and friends.

25 August 2025
Rated 5 out of 5 stars

Smell very good!

I am yet to burn the wax melts as i specifically purchased the halloween scents so i will not be using them just yet but from smelling out the packet they all smell divine and look forward to using them soon and purchasing more at christmas! Thank you.

22 August 2025

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