Smiths Financial Solutions Ltd Reviews 

269
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention how remarkably helpful, patient, and knowledgeable the staff members are when guiding clients through complex mortgage applications. Consumers consistently note that advisors go above and beyond to ensure every single step of the process remains entirely clear and stress-free. Customers are also deeply appreciative of the outstanding communication standards and rapid response times provided consistently throughout the entire financial journey. Reviewers emphasize that such efficient and dedicated service successfully turns a potentially overwhelming situation into a remarkably smooth and successful outcome. Many individuals note that they felt completely supported and well-informed from initial application right through to final completion.

What people talk about most

Staff

Clients share profound satisfaction with the staff, frequently highlighting exceptional communication, prompt... See more

Service

Reviewers highlight positive aspects of service, praising the exceptional and professional guidance provided... See more

Customer service

People report positive experiences with customer service, highlighting fast responses and clear explanations... See more

Response time

Consumers find response time to be extremely satisfactory, frequently praising fast replies and quick... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how guidance made the process smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Smiths Financial Solutions was one of the best decisions we made as first-time buyers. We recommend Luke Platt without hesitation! He truly cares for his clients, he is professional, ve... See more

Rated 5 out of 5 stars

We first found these lovely people on the Shared Ownership Facebook group, after seeing tons of people recommend them. We had a great experience, fantastic communication and sorted everything as quick... See more

Rated 5 out of 5 stars

5 stars is not enough for the service Richard provides. He supports me from begin stressful journey of getting mortgage, believes more than I did, always positive and helpful anytime, very profess... See more

Rated 5 out of 5 stars

Rich was so knowledgable and brilliant in helping us get our 1st mortgage. We had a bit of a hiccup with our first high street lender and past issues, but Rich was super calm and quick in finding anot... See more


Company details

  1. Mortgage broker
  2. Health insurance agency
  3. Home Insurance Agency
  4. Income Protection Insurance Company
  5. Insurance broker
  6. Life Insurance Agency

Written by the company

Mortgages & Protection made simple. We have access to a comprehensive list of lenders to ensure that we find the best deal for you. We specialise in all types of Residential Mortgages, including Adverse Credit, First Time Buyers, Re-mortgages and Shared Ownership. We also cover all types of Buy to Let Mortgages, including First Time Landlords, Limited Company and HMO's.


Contact info

5.0

Excellent

TrustScore 5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(269)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service throughout

Amazing service throughout, cannot recommend Rich enough, nothing ever seemed to much and he was happy to help with everything. If you’re looking for someone to be by your side through your journey Rich is your guy!! Couldn't have done it without him!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Richard was fab, good communication and his knowledge made the process stress free would highly recommend.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

As a first-time homebuyer

As a first-time homebuyer, finding the right mortgage broker was crucial, and Richard Neilson exceeded all my expectations. I was looking for a competitive interest rate and needed someone who could explain the process clearly and patiently. From the first meeting, Richard was incredibly knowledgeable and took the time to understand my unique financial situation.

They were always available to answer my questions, no matter how trivial, and kept me informed every step of the way. Thanks to Richard, I secured an excellent mortgage rate and felt confident in every decision I made. What truly impressed me was when Richard called just to check in and ensure everything was going smoothly after closing.

I am incredibly grateful to Richard for their exceptional service and dedication. I highly recommend Richard to anyone looking for a reliable and professional mortgage broker.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

I have nothing but praise for Luke and…

I have nothing but praise for Luke and Richard at Smiths. I have been supported so patiently and professionally throughout the mortgage process. The kindness that Luke has shown to me when I have needed reassurance or have a question has been outstanding. I would highly recommend Smiths Financial Services to anyone embarking on a mortgage journey.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Luke Platt went over and above helping myself and my partner through our mortgage process. Happy to answer any questions, responded to us promptly and was overall very friendly and helpful. We would definitely recommend.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Richard Neilson

We have been dealing with Richard Neilson for our remortgage and would like to thank Richard for doing a great job at sorting our remortgage out within less then a month. We were really happy with the interest rate that we received and all other information and additional extras that we needed, Richard sorted it out for us. Many thanks again Liza & Mick

12 June 2024
Rated 5 out of 5 stars

Amazing Broker

The most amazing Broker that can do the impossible, never taught I could get a mortgage thank you so much Richard for your hard work, you went the extra miles for me

14 June 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Smiths Financial has…

My experience with Smiths Financial has been exceptional. Richard my mortgage broker went above and beyond all expectations and found the best deal on the market for me. He truly cared about my situation and his commitment and professionalism are unmatched.

The process was challenging at times but Richard was there every step of the way to guide me through and was in constant communication throughout the whole process answering all of my questions.

What stood out for me was his dedication to gain satisfactory results and I would most definitely recommend Richard and Smiths Financial to anyone. I am so happy and grateful for the commitment and support that has been provided and couldn't have done it without them.

Thank you for making my dream of becoming a homeowner a reality. 😊

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and very efficient mortgage broker

I highly recommend Richard Neilson to anyone looking for a mortgage broker. He is very responsive, informative and effective. Richard is trustworthy and patient in explaining the processes involved and found just the right mortgage for me.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Success even in difficult mortgage situations

I had an outstanding experience with my mortgage advisor Luke from "Smith Financials". They were incredibly fast, efficient, and professional throughout the entire process. Communication was seamless, especially through our WhatsApp chats. When the first mortgage offer fell through, they found me a new lender in less than a day, which was impressive. Their helpfulness and dedication made a stressful process much easier of owning a new home. Highly recommended

14 May 2024
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with Smiths…

I had an amazing experience with Smiths Financial. Luke helped me through the whole process, he was always there to reply to all my queries and help me in anything I needed. I really appreciated his prompt responses and his dedication to make things work, find a lender and explain everything. I'm totally satisfied and hope we'll be in touch again when I have to remortgage

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!!

If I could give Luke a 10 star review I would! Can’t recommend him highly enough! We were told by several brokers our situation would be hopeless for at least a few years due to our complex financial situation but we received our mortgage offer today! Luke is attentive and very communicative! If he can’t get you a mortgage no one can! Highly recommend!

7 May 2024
Unprompted review
Rated 5 out of 5 stars

5* Service

Richard at Smiths Financial Solutions Ltd has been super helpful and informative from start to finish. Would highly recommend, especially if you are first time buyers like us.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Luke for your hard work

Luke helped us in every way possible to secure us a mortgage for our dream home. It has been incredibly challenging due to employement problems, but Luke was always at the end of the phone or available on WhatsApp to answer any questions and he kept us updated every step of the way. There is no doubt Luke had to work very hard for us, we really appreciate his hard work, it's been a long few months!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Support from Smith Financial Services

I recently had the pleasure of working with Smith Financial Services, particularly with Luke and Richard, to secure a mortgage, and I couldn't be happier with the experience.

From the outset, Luke and Richard demonstrated exceptional communication skills. They were prompt in responding to my queries and kept me informed at every stage of the process. Their approach was not just professional but also friendly, which made me feel comfortable and confident in their guidance.

One aspect that truly stood out was their willingness to go above and beyond. They didn't just provide the necessary information; they held my hand through the entire journey, offering support and reassurance whenever needed. This level of dedication made what could have been a stressful process remarkably smooth and manageable.

Overall, I highly recommend Smith Financial Services, especially Luke and Richard, for anyone seeking mortgage assistance. Their expertise, communication skills, and supportive approach make them a standout choice in the financial services industry. I'm grateful for their assistance and wouldn't hesitate to work with them again in the future.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service from start to finish. We had a complicated case with lots of ups and downs. At one point we even though about giving up and lost hope. Our broker Richard Neilson kept encouraging us and reassuring constantly and was always available for a chat or any queries we had. Thankfully it all worked fine at the end thanks to Richard's hard work and dedication who managed to secure us a mortgage offer. I definitely recommend Smith's Financial without a doubt, very knowledgeable and experienced professionals.

17 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look