The flavors are not only amazing, but the small yet intricate device handles its 700mah battery perfectly. Living out in the bush, the watermelon flavour is the perfect cooling flabour after fig... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great product , Fast delivery and well packaging. Super Thanks to Organic Store staff for the great service & the free gift i received. Highly recommended to anyone who wants to break the bad habit... See more
This store offers free rewards, but when you 'cash' them in and apply the discount code, the checkout system does not accept the code!!! My friend, who also buys from Smokeorganic, also experienced th... See more
Company replied
I ordered a pod and waited for my delivery, upon delivery I got an empty package. I tried to call them but their line goes to voicemail and my WhatsApp messages aren’t being responded to. Bad expe... See more
Company details
- Vaporiser shop
- also in
- Tobacco shop
Written by the company
South Africa's premier, friendliest, fastest online vaping store for AirsPops Airscream, Vapengin, Vozol, Elf Bar, E-xhale, Nasty and more brands that we trust and use ourselves. Free Express Delivery anywhere in South Africa. Same Day Delivered to Cape Town and surrounding areas if you order before 8 am.
Contact info
Ratanga Road, Century City, 7441, Cape Town, South Africa
- 0814390079
- charl@smokeorganic.co.za
- smokeorganic.co.za
3.8
Great
334 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kandivali Ekta Nagar panch number gali…
Kandivali Ekta Nagar panch number gali ke pass Deepak parking last bathroom
24 January 2026
Unprompted review
Empty package
I ordered a pod and waited for my delivery, upon delivery I got an empty package. I tried to call them but their line goes to voicemail and my WhatsApp messages aren’t being responded to.
Bad experience for a first time buyer.
7 May 2025
Unprompted review
As a 1st time buyer I am impressed by…
As a 1st time buyer I am impressed by the service received. The communication is quick & consistent.will definitely be buying again soon.
1 March 2024
Unprompted review
Thank you
In Jan I posted a not-so-great review of Smoke Organic, not dismissing my feelings at all at that stage. But I do want to thank Charl for responding and understanding my problem. They agreed upon a total refund which I am very pleased with. Thank you so very much Smoke Organic xxx
26 January 2024
Unprompted review
Money wasted
My first order was short with one bottel of liquid, they were Quick to respond on whatsap and told me the will send it or refund me, I asked for a new liquid and being in conversation with them decided to also purchace a pod system. Received it on 7 Dec and on 8 started to use it but experienced problems. I whatsaped them, no answer, and I can see they did read the message. Send them 2 emails, no response...so now I cant use it because its leeking the whole time and must write of R418. They are Quick to respond when you spend your money but other wise no response at all. Funny how I receive marketing emails from them, the same emails I used to report my problem🫢
8 December 2023
Unprompted review
Reply from Smoke Organic Store
Dear Marinda,
First and foremost, we apologize for the inconvenience and frustration you've experienced with your recent purchase from Smoke Organic. We understand how disappointing it is to receive a product that does not meet your expectations, especially after facing communication challenges.
We appreciate your feedback regarding the pod system and the issues you've encountered, such as condensation and leakage. Your experience gives us valuable insights into areas where we need to improve, both in our products and customer service.
Regarding the condensation issue, it is indeed a common occurrence with pod systems, particularly in warmer climates. However, the leakage and the device getting unusually hot are concerning. We are committed to ensuring our products are of high quality and safe to use, and your experience indicates that there might have been a fault with the product you received.
We respect your decision to return the pod system. Despite our policy on opened products, we believe in making exceptions when products are faulty or not as described. Your satisfaction is paramount to us.
Please let us know via email if you would like to return it or get credit on a future order.
Once we receive it, we will inspect the device and process your refund promptly. We will also cover the cost of your return shipping as a gesture of goodwill.
We are taking steps to improve our responsiveness to customer inquiries and assure you that your experience will drive significant changes in how we manage customer communications.
Thank you for bringing these issues to our attention, and we sincerely hope to regain your trust in the future.
Kind regards
Charl
Owner of Smoke Organic Store
Reply from Smoke Organic Store
Good morning Brian,
Thank you for giving us this feedback. First off, I'm sorry that you had such a bad experience with our delivery process.
This past week has been terrible with our Free Delivery partner, The Internet Express courier.
We've had countless customers complain about the delivery time and not receiving the packages on time. Perhaps due to the Black Friday rush of online shopping; however, its not an excuse to not receive your package on time.
We've taken the step to remove them from our list of trusted courier partners and shifted over to The Courier Guy who is slightly more expensive but ensures packages are delivered on time, every time.
I'm extremely sorry for the delay in your delivery.
Please send me an email at charl@smokeorganic.co.za and I'll arrange for a goodie-bag to be sent to you for your troubles.
Kind regards
Charl
Owner, The Smoke Organic Store
Fantastic service & product
Just want to commend you on absolute immaculate service, delivery and complete order to receipt experience.
It was an absolute pleasure ordering from you and I'll be sure to recommend you.
Ps: loved the black packaging!
Much, much appreciated!
21 November 2023
Unprompted review
Love their products.
Love their products.
Have ordered a few times through their website and the service has always been amazing with fast communication and delivery. Would recommend!
13 July 2023
great!
I bought a vape and had an issue with it. I contacted them and they resolved the issue! Would recommend
1 August 2023
Unprompted review
fast and great service
3 July 2023
Very helpful
3 July 2023
Second time I ordered and still fast…
Second time I ordered and still fast delivery and just what I ordered! Thank you
29 June 2023
Nice shopping experience + very fast…
Nice shopping experience + very fast delivery.
27 June 2023
Unprompted review
Excellent service, bad device.
Excellent service, bad device. I would not suggest going for the new Air Egg, and rather go for the stick devices as the plug mechanism is the worst I've seen in my 10+ years of vaping. Worse than when you could only get clone tanks etc here in South Africa when the scene was starting out.
31 May 2023
Website is a dream to navigate
Website is a dream to navigate, and despite ordering on a Sunday, the items were dispatched the same day and arrived within the expected time frame. Thank you for excellent service. Will use you again.
18 June 2023
Fast, efficient and reliable
Ordered the night before and it arrived at my desk by 2pm the next day. There was clear communication about the package and everything was packaged very nicely.
29 May 2023
The fast delivery and great product.
12 June 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.