Smoobu Reviews 430

Great application

I have been using smoobu for a few years, the app has steadily become worse and more expensive. Development has been focused on looks rather than adding missing critical features, app and website can be very awkward to use. Would switch if it werent such a hassle

I’m absolutely delighted with this platform for managing vacation rental properties. I find it to be a very useful, intuitive, and easy-to-use tool, even for someone like me who isn’t very tech-savvy. Since I started using it, managing my properties has become much simpler and more efficient.
I especially want to highlight the excellent customer service and support I’ve received from the very beginning. On the commercial side, Patricia has been incredibly helpful, always attentive, kind, and ready to assist. And on the technical side, Javier, Gabriella, and others have been patient, clear in their explanations, and very effective, making me feel supported at all times.
Without a doubt, this is a platform—and a team—that truly makes a difference. Highly recommended!

I rarely leave negative reviews, but my experience with Smoobu has been absolutely awful. Their customer service is non-existent. You cannot get through to a real person—no phone support, no live chat, and emails are basically ignored.

I’ve raised multiple support tickets trying to get help with an issue, and while I know they’re reading them (because they keep merging them into one thread), they still don’t bother replying. It’s beyond frustrating. The only time they showed any urgency was when they were trying to get me to sign up and pay for a subscription. Since then? Total radio silence.

It feels like once they have your money, you’re on your own. I’ve never experienced such poor after-sales service from a tech company.

To make matters worse, the website development is shockingly bad. Critical fields that are supposed to be read-only can be edited, which then breaks the connection between the website and the database—leaving you with a website that doesn’t even function properly. It’s a disaster for anyone trying to run a professional business.

I regret choosing Smoobu and would not recommend them to anyone. If you’re looking for reliable support or a stable platform, look elsewhere. They simply do not deliver.

I have had a thoroughly disappointing experience with Smoobu. Despite paying for their subscription, accessing customer service is impossible. They have a dedicated phone line for new subscriptions, but once you’re a paying customer, support is virtually non-existent. When I opened a ticket, I received an automated response promising contact within 48 hours, which they consistently failed to deliver.

My Airbnb listing was inexplicably blocked for several months due to Smoobu’s software issues. When the problem was finally resolved, Smoobu denied responsibility and claimed the issue lasted only a day, which was inaccurate.

Furthermore, synchronization across platforms is not simultaneous, and I have experienced this issue multiple times without receiving any response or resolution.

Recent software updates have also caused problems, as my cleaning company can no longer access basic guest information and requirements.

I strongly advise against using Smoobu due to its unreliable service and poor customer support. It is expensive and not worth the hassle.

I signed up to Smoobu in November 2022 and cancelled my subscription today as we transition to OwnerRez PMS.

Nothing but praise for the Smoobu team - especially Christian, who was consistently responsive and patient.

Before committing to a PMS, my business partners and I tested several major platforms. Smoobu stood out for its reliability and intuitive dashboard.

We’re moving on because our management company is scaling across multiple units, and we needed deeper reporting, accounting features, and more granular automation.

That said, Smoobu absolutely delivers on its core strengths. I don’t usually leave reviews, but the team deserves recognition. It’s a shame the upgraded direct website module came just as we were switching, but truthfully, we couldn’t have run a lean, remote operation without Smoobu and its integrations.

One of my favourite software platforms I’ve come across.

Thank you to the entire team- keep doing what you’re doing.

We have reached the point of absolute ridiculousness.

It takes real effort to make a good product worse, but Smoobu has managed to do it brilliantly.

The latest updates seem to have been made by elementary school children, with no logic whatsoever and, of course, without listening to user feedback in the slightest. However, they are excellent at raising prices every couple of years—prices that are completely unreasonable for the product and service they offer.

I have been using Smoobu for five years, and until recently, everything was working almost perfectly. Now, after the latest software update, not a single day goes by without me having to submit at least one ticket to support to report malfunctions. The support team is completely unprepared (sometimes I have to explain to them how things actually work—tell me, is that normal?) and replies with the usual pre-written messages.

Rest assured: the tickets you submit (and you will submit plenty) will most likely remain unanswered for several weeks, maybe months… or perhaps forever.

I could go on for hours, but for now, I’ll just say: STAY AWAY FROM SMOOBU.

We’ve been long-time users of Smoobu, initially found it a reliable tool for managing our serviced accommodation. Unfortunately, recent updates have made it increasingly difficult to use. The focus seems to be on superficial design changes rather than improving core functionality, all while prices continue to rise.

Changes to the menu and overall design have not improved the user experience or functionality—in fact, they’ve made the platform more difficult to navigate. Tasks that were once simple now take longer and require more clicks, adding unnecessary friction to daily operations.

Previously, we had the option to speak directly with a member of the tech team—something that’s no longer available, despite support agents still including their phone numbers in their email signatures. This was meant to be replaced with a live chat feature, but it appears to be switched on and off at will. More recently, a "book a call" option has been introduced, but available slots are often over a week away. That’s far from ideal when automated guest emails fail to send, and we’re left calling guests manually to ensure they can check in.

Support has also become increasingly frustrating. Now, when we raise a ticket, every response turns into a game of email tennis—ongoing back-and-forths asking for more information, only to eventually be told “we’ll ask the product team to review and respond.” Rarely do we get a timely or meaningful resolution.

Even escalation to their Managing Director—despite his responsiveness—hasn’t led to any tangible improvement in the service or outcomes. It feels like the real issues remain unaddressed, regardless of who gets involved.

Rather than Smoobu saving us time, we’re now spending more of it calling guests directly and contacting Booking.com and Airbnb to resolve issues—something other hosts will know is both lengthy and time-consuming.

We’re now spending too much time working around problems, raising tickets that often go nowhere, and adapting our workflow to declining usability. It’s disappointing to see a platform we once relied on fall short in so many areas. We genuinely hope Smoobu starts listening to its users again and refocuses on improving.

Great service and great custopmer support.

Very helpful team. Satisfied.

Smoobu has been a great tool for managing my vacation rentals! It simplifies my daily tasks and saves me valuable time. The support team is fantastic—always helpful and quick to respond.

I also appreciate the continuous improvements they make to enhance the platform. Highly recommend!

Smoobu is one of those companies that believe they are improving their service by polishing the software’s graphics here and there—and even feel justified in raising prices because of it. However, in reality, everything they touch seems to get worse. Literally. No market research, no testing, nothing at all before releasing new versions. And from one day to the next, users find themselves dealing with a software that performs worse than before. How can this even be?

While I have been a strong supporter of the software until recently, I am now spending far too much time opening tickets that, in 99% of cases, are ignored. And too much is the time I'm spending to adapt the workflow because of their worsened usability. Extremely dissatisfied!

We have been using Smoobu for 5-6 years now and have 56 properties with them.

In the beginning, we were amazed at how easy everything was and how functional.

Unfortunately due to recent changes, we are strongly considering changing the supplier as they have changed a lot over the past year.

The prices have increased multiple times. The features remained the same (this was not an issue for us).

The problem was when they introduced a new website builder as a way improved version.
Practicaly no information is imported to the new website, the sync of information is broken, their domain setup is incorrect and does not work, the site itself is a complete joke as while it offers more options, customization compared to the old website builder it lacks all the functionality and the nice feeling of the old website.

The new website builder is a complete joke.
Basically, it is to customize your shit however you want with no capabilities of actually improving the functionality of everything.

There are so many things wrong with the new one, we wrote around 20 issues to them. None were solved and no response were given.

In addition, their prices will increase soon again!

Be careful! After the trial period, I chose not to renew my subscription because I was dissatisfied with the service quality. However, my listings on HomeToGo remained under their management, and no emails have helped to disconnect them. It’s terrible! I can’t manage my calendar, and I keep receiving bookings that I can’t accept. Thankfully, this doesn’t happen with Booking.com and Airbnb, as they allow hosts to disconnect the channel manager themselves.

1-Star Review for Smoobu

Smoobu is hands down one of the worst property management platforms I’ve ever used. Their customer service is abysmal—you have to send multiple emails just to get support on the simplest issues. They expect hosts to be tech wizards, requiring coding knowledge for things that should be straightforward. Most of their tools are overcomplicated and ultimately not helpful.

Their booking website is a complete joke, offering little to no customization and looking outdated. The chat system for communicating with guests is unnecessarily complex, requiring way too many steps just to see a response. Even worse, there’s still no built-in translation option, making it a nightmare for hosts dealing with international guests. How is this still missing in 2025?

To top it all off, they charged me for another month despite having no listings connected. Just another reason to stay as far away from Smoobu as possible. I’ve switched to Hostaway, and the difference is night and day. Avoid Smoobu at all costs.

I have adopted Smoobu as my Channel Manager. I’ve tried many others—probably all of them—but I must say this is the best one because it allows the freedom to work without forcing you to set up anything unnecessary at a given moment.

Of course, there are occasional issues (after all, it has to interface with multiple platforms, so it can happen), but the Customer Service team goes above and beyond to assist as quickly as possible. Silvia, in particular, is excellent at handling everything and keeps a constant dialogue, providing updates on the status of any issues.

Just one suggestion: since we work in this industry every day of the week, all year round, it would be beneficial to have continuous support rather than having to wait until the next day, Monday, or the end of public holidays.

My problem was solved in 24 hours, several kind emails where wrote to me informing me that Smoobu was working on my impossibility to enter in the app and online. This is how the assistance of professional Channel Manager works. Particularly Veronica was very helpful.

Horrible customer service. I had an issue with the subscription and the Smoobu support was not willing/able to effectively support with inquiries. They gave generic replies (Chat Bot answers) and the issue was not resolved. I had to cancel my subscription based on non-supportive service.

Very simple but functional product. Gives a lot of flexibility to customise and has a very professional outlook. I have also found support to be great

Well, I am very happy with Smoobu.
1/ Easy to use software
2/ Great service. I got help from Veronica. She was professional, fast and gentle. Thank you