Smoobu Reviews 430

Honestly the inbox feature is extremely frustrating.. we end up not using it. It shows you the recent most message with no history of communication. You have to go to the booking itself, and click like 10 times and wait (as the system is so slow) to be able to see the history of messages. My staff end up never using it, and they just communicate via the OTA the guest booked through as the messages shows the history quicker. I have been with smoobu with over a year, and I'm seriously considering changing because of this issue. I have another 5 listings which I want to add but I feel it will be an absolute problem trying to run that many properties with the current inbox system. The price is good, that's the only reason I have stayed so far but I'm thinking of leaving.
Other cons is also integration/ prices for the listings across multiple platforms is always glitch. If you block dates on smoobu, it doesn't always block dates on the OTA I have raised this issue a few times and they have asked me to connect and reconnect listings but this is extremely frustrating and annoying to deal with. If they can fix their messaging/inbox so everything is under 1 place, quick access to the full message log and the ability to respond, I would stay otherwise I will be looking for a different channel manager.

P.S
I have tried Guesty (too pricy), uplisting (integration with expedia is non-existant and still expensive for multiple listings) and a few other channel managers.

The onboarding process was very smooth - I received support from the first moment on, whenever I needed it.
I had a dedicated support agent who was very responsive and helped me quickly with all my questions.
All in all a great experience!

Smoobu is a total game-changer! From synced calendars to automated guest messages, it’s like having a personal assistant for my rentals. Easy, efficient, and honestly a lifesaver. Love it!

Good company. Liked how the CS Team helped me

Smoobu made managing my vacation rentals so easy. Setting up listings and syncing calendars was quick and hassle free. It honestly didn’t take long at all. My boyfriend got to just relax (for once) while I got everything sorted. The dashboard is super straightforward, and I loved having all the guest messages, bookings, and stats in one place. It’s such a time saver and keeps things running smoothly without any stress.

I’ve been using Smoobu for a while, and I’m extremely happy with it! The platform has made managing my vacation rentals so much easier. The automated guest guides were a game-changer, saving me a lot of time. Overall, Smoobu has improved the guest experience significantly—highly recommend it!

I just talked to Estelle from Smooboo and the service was great, she explained everything in detail to me and was very patient with me. I’m happy I found out about smooboo and that they offer such great service.

Smoobu has helped me save so much time, reduced my administrative workload, and improved my overall efficiency. I highly recommend it to anyone looking for a comprehensive and reliable property management solution!

Smoobu is great, It helps me so much with my small rentals. I like how it sends messages to my guests automatically—it saves me time. The team is also very kind and helpful every time.

Amazing experience! I would definitely recommend it to anyone.

Amazing it’s so helpful. Game changer really

Angus is great and has been very attentive and helpful
Nothing is too much trouble for him

The whole start up process was so easy and help was available all the way.
One phone call and Angus had everything working for me. Thank you.

Amazing, can't say much more

Jaka was so helpful in very asset! Very professional and great at communication. Cannot recommend this company enough!

Great service higly suggested. Simple and easy to use. Support is great, keep going!

Very easy to use. I’ve been using smoobu for a few months now. It’s very easy to setup the account and the customer support was very helpful.

Smoobu is a great tool! Very intuitive and easy to use.

The onboarding was also great, Agata was available anytime to answer any questions I had.

I fully recommend it