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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding the snacks delicious and the boxes well-curated with a great variety. Many people enjoy the excitement of trying new and unique treats from different countries each month, often highlighting the informative booklets included. However, some customers have experienced issues with the subscription and delivery service, noting delays in receiving boxes and occasional repetitions of items. A few other people also felt that customer service was slow to respond or unhelpful when issues arose, particularly concerning delivery problems or cancellation processes.

What people talk about most

Product

Users describe positive interactions with the product. Many customers express delight with the variety and... See more

Subscription

Consumers have ambiguous feelings about the subscription service. Many customers express delight with the... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised prompt delivery and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of the... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Made a great Christmas present, my son loved the anticipation and trying the different snacks. My only thing would be that they were quite samey but guess how different could you go? Would have been g... See more

Company replied

Rated 4 out of 5 stars

My children have enjoyed the excitement of receiving the box monthly and trying the new snacks. They did probably only like 50% of the stuff in the boxes, but that’s just luck of the draw and wha... See more

Company replied

Rated 5 out of 5 stars

We really enjoyed getting the snacks from different countries every month and looked forward to trying different foods from around the world. Sadly I’m having to budget and had to cancel for now.

Company replied

Rated 5 out of 5 stars

Over the last few days there's been a back and forth about cancelling. I was told I had to call to cancel etc. But after an email saying I'll be reviewing on trustpilot they cancelled straight away vi... See more

Company replied


Company details

  1. Food products supplier

Written by the company

A monthly box of snacks from around the world.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 49% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
SnackVerse logo

Reply from SnackVerse

Thank you so much for your amazing review 😊

We’re absolutely delighted to hear how much you love the boxes and the variety of snacks 🍫🍬 and drinks 🥤 It’s fantastic that you’ve enjoyed everything so far 😁

We really appreciate your support and kind words 🙌

Thanks again for being part of Snackverse 💛

Rated 2 out of 5 stars

Poor Service and Misleading Info

My order is late (again). Zero proactive communication.

Though the website states that orders ship during the 'last week of the month” when questioned the company claims the shipping window is actually between the '27th and the 3rd of the following month,' contradicting it. They say the “website needs updating”.

The response to my concerns was argumentative, dismissive, and lacked any real attempt at resolution or compensation for the delay and misleading information.

It is unacceptable for a subscription service to operate with such unclear terms and for customer service to handle polite challenges in this manner. They take your payment early, maxing cash flow, but deliver late and refuse to take responsibility.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

I FIND SUPER RIDICULOUS AND SHOULD BE…

I FIND SUPER RIDICULOUS AND SHOULD BE INVESTUGATED THAT THEY HAPPILY BILL YOU ANOTHER BOX WHEN THEY HAVENT EVEN send the first one at all. It's like paying for a product you don't get but billed for the second one. The fact they told me they send boxes between 27 and 4th they bill on the 4th yet the box whenever send takes 5 days or more to be recueved. Considering I ordered on the 11th of March and my order still stuck of processing on April 2

11 March 2026
Unprompted review
Rated 5 out of 5 stars

We have been having snackverse boxes…

We have been having snackverse boxes since December and I can honestly say they are amazing. Brilliant amount and choice of snacks and drinks in each box and I love the little booklet in each one too. We can’t wait for them to arrive each month. Try them you won’t be disappointed

1 April 2026
Unprompted review
SnackVerse logo

Reply from SnackVerse

Thank you so much for your amazing review 😊

We’re really happy to hear you’ve been enjoying Snackverse since December and loving the variety of snacks and drinks in each box 🍫🍬🥤 It’s also great to know you enjoy the booklet included too 📖🌍

We love that you look forward to each delivery every month 🎁 That’s exactly what we aim for

Thanks so much for your recommendation and for being part of Snackverse 💛

Rated 4 out of 5 stars

Product is great

Product is great, customer services are fast in coming back to you and sorting out any issues which occured.
Snacks are brilliant and we love the little booklet.

Only issue we have is that the delivery date is very inconsistent. We can't plan for the box , money is taken out at the start of the month but box sometimes don't arrive until the start of the next month hard to track what you have paid for and which box.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

We have been receiving premium boxes…

We have been receiving premium boxes for two months now and really enjoy receiving them. We’ve not had any issues with delivery or payment and find that you get a wide selection of crisps, biscuits, chocolate, sweets and drinks. Would recommend!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

My husband loves his food

My husband loves his food, so i was delighted to find this company who send you snacks from a different company each month. He gets excited to recieve the box each month and we all sit as a family as he opens it, marvelling at most and laughing at some, a liquorice pipe amongst one. There is always so much in each box and the information booklet is helpful and informative. As a family we would highly recommend Snack Verse and for a food lover, its a great gift.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

A great gift for all ages

I ordered the larger Snack box and look forward to receiving them each month. My daughter and I love the element of surprise. Ideal gift for any family member.

Some boxes have contained alcohol infused products which I haven't particularly enjoyed and my daughter couldn't have but apart from this, we have enjoyed the boxes.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

A really creative way of trying out new snacks

We always love trying the snacks when you go abroad so to have them delivered to your door is a great idea..
So far we have enjoyed all of the 3 months we have received so far, and the great addition of the little book to tell you what each item is.

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Loved the variety of snacks received in…

Loved the variety of snacks received in the box and loved the fact you get a booklet with all information on the countries snacks

Reason for not a full 5 stars is that it was my first time ordering and there was a delay in shipping so was having to pay for the second box without trying the first

Other than that the snacks was great and a great variety!

9 March 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

I ordered a premium snack box as a gift for my son’s birthday. I read that it would be dispatched by the last week of the month and thought ok I can wait. I emailed to see if someone would be able to tell me when that would be exactly and reassure me after reading negative reviews. I have since had no reply to my email. My order still says it’s processing and my son’s birthday has come and gone. I’m glad I didn’t go with a subscription because customer service is awful and from looking at other reviews I don’t even know if I will ever actually receive a box. Really disappointed with this company. I hope we get what has been paid for!

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Fun way to try new snacks

We enjoyed our first box as my daughter loves trying new stuff and having products from different country is amazing especially if you dont travel that much yourself. Cant wait for the next box. Only thing we dont like is the despatch time as it arrives almost a month after payment and also I know its supposed to be a suprise what country is next but the pause your subscription would make more sense if we knew what country is next so we could decide if we want it or not.
Regardless looking forward to the next one.

1 April 2026
Unprompted review
Rated 4 out of 5 stars

We get these boxes to enrich my…

We get these boxes to enrich my daughter's home education, we have had a couple of issues with shipping but apart from the this the box is great and the booklet inside is really informative.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I ordered the February Greece box and it was filled with tons of tasty snacks at a reasonable price with the discount codes provided on their site, the customer service department are useful and friendly and I thoroughly enjoyed the entire experience, will retain my subscription for the next few months for sure.

1 March 2026
Unprompted review

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