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Snappr Reviews 1,876

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to make them feel comfortable. The service is consistently described as excellent, with many appreciating the efficiency and ease of the overall process, from booking to receiving the final product. People are particularly happy with the quality of the photos and the user experience, often highlighting the quick turnaround and the stunning results. However, some customers also noted issues with the quality of the photos, describing them as poor or not meeting expectations, with some even mentioning basic composition problems. A few other people also felt that the service was unprofessional, citing instances of photographers being late, leaving early, or not capturing key moments. There were also isolated reports of photographers behaving unprofessionally, such as exhibiting inappropriate conduct or having poor communication skills.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise photographers for being... See more

Service

Customers had positive experiences with service. Many reviewers praise the efficiency, professionalism, and... See more

User experience

Consumers find the user experience to be positive, with many describing it as seamless, easy, and... See more

Quality

Clients share positive opinions on quality, with many praising the excellent and stunning results, often... See more

Product

Reviewers highlight positive aspects of the product, with many expressing delight over the stunning and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Snappr is a great option for wedding photographers. I've used the photo service previously for business/office photo shoots, but never for weddings before (let alone my own). Definitely a good call, a... See more

Company replied

Rated 5 out of 5 stars

On very short notice, Snappr found me a photographer who had to cancel but Snappr found me another quickly. Tayeb contacted me and I told him what kind of coverage I wanted. He arrived on time and ove... See more

Company replied

Rated 5 out of 5 stars

Call-out photo shoot service found! We required photos for product data sheets and User's Guides to be completed within 15 days. We found Snappr on an Internet search. They provided a professional pho... See more

Company replied

Rated 5 out of 5 stars

The whole experience was very nice and easy. Booking was straightforward and we very much appreciated Robbie’s photography skills for our civil wedding at the courthouse and loved his ambition for get... See more

Company replied


Company details

  1. Photographer
  2. Advertising Photographer
  3. Photography Service
  4. Wedding Photographer

About Snappr

Written by the company

Snappr
Snappr is the one-stop shop for visual content creation, including the largest on-demand photography and photo editing marketplace. Snappr was founded in 2017 and is headquartered in San Francisco, California.
Shoots
Snappr Shoots
Snappr Shoots is a self-service application to book photographers and videographers. Book with as little as two hours notice with access to talented photographers across the world.
I need a photoshoot right now
Enterprise
Snappr Workflows
Snappr Workflows is a SaaS product that enables enterprises to automate their visual content pipelines. This intuitive builder powers growth with scalable visual content, eliminating the need for complex processes.
I have a high volume content need
Editing
Snappr Image Editing
Snappr Image Editing transforms poor-quality marketplace photos into high-quality images. Using advanced editing techniques, Snappr rescues product photos, giving them a polished and professional look that drives sales.
Start a free trial today
AI
Snappr AI delivers high-quality, affordable eCommerce photos by generating product images with real-world accuracy through the collaboration of human and AI intelligence. Brands receive high-impact AI images that can increase conversion rates by up to 10x.
Snappr AI
Try it for free
Need help? Contact our Customer Success Team through our contact page.
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Snappr gives you visual content superpowers

Written by the company

Supercharge your imagery production and build powerful photo and video pipelines that run automatically at scale, with no code required. You can automate it all: trigger workflows from business events, source assets, manipulate your content, and deliver it to its final destination.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

100% Satisfaction, Will be a Returning Customer & Highly Recommended

I forgot how i stumbled onto Snappr while i was looking for photography services in Vegas to commemorate our 20th Marriage Anniversary.

I must say Snappr provided a very user friendly platform even for us looking for personal photography services. I get to see the availability of photographers for the specific date and timing that suited my own schedule. The platform has a wide collection of good photographers. I get to view the portfolio of photographers and chose the photographer (Spicy Mayo) whose photography style was exactly what i was looking for.

As a first timer engaging oversea's service from an unfamiliar platform, I was initially apprehensive of the full payment asked upfront but with the prompt follow up by the assigned account manager (Ed) and response from Spicy, i was assured it is a genuine service provider.

I got a few more follow ups and reminders of my upcoming session. Spicy was nice to accommodate my slight change of timing to get just the right shots at dusk . He was punctual, and made both my husband and i felt at ease enough to place my handbag and phone in his backpack throughout the entire session. There were moments when he had inspiration and asked us to stay, stand or pose to catch the moment.

He is super efficient such that he could finished the shots from several venues that i requested using Uber. He made both me and my husband look like professional models when in real life, we are just average Joe and Jane 🤭

The photos were all up the next morning when i woke up.. we loved every single one of the photos he took. The photo quality far exceeded our expectations.

I would highly recommend anyone looking for travel photography services abroad to get them from Snappr. And if in Vegas, make sure to get Spicy Mayo. My husband who is the more conservative type and inherently sceptical about the genuineness of online services especially upfront payments now even suggested to do it for all our future travels.

Perhaps, Snappr can explore cost over benefits to offer the option of free cancellation like the hotel bookings in platforms like Agoda, locking in credit card details but only charging after a service is rendered or charging some % as penalty to No-Shows. I believe this will give more confidence to first timers.

Best wishes to Snappr and Spicy Mayo. Wishing them great success. And for Snappr to be available in more countries ❤️❤️❤️❤️❤️.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam!!!! Company ......Beware!!!!

If I could rate this company below 0 I would. It is a scam company and their reviews would have to be generated by AI. First, I booked them for my son's wedding on May 2nd 2026, the photographer never showed up. He claims he spoke to someone and that someone stated we no longer needed their services. They claim to have proof they spoke with me which is impossible, because this did not happen. I cannot reach anyone and they will only contact me through email, using a different name every time. Do not believe their reviews as a reputable company. I have asked for a refund (260.00) and they refused stating I cancelled. I did not cancel and they did not show. Do not be fooled by this website like I was. It is a scam!!!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Red Rocks Photo Shoot

We had a wonderful family photoshoot at Red Rocks! It was so much fun and our photographer was so kind and the photos turned out great!

5 May 2026
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Reply from Snappr

Thank you for sharing that your family photoshoot at Red Rocks was so much fun and that the photos turned out great. We hope to capture more wonderful moments with your family again soon!

Rated 5 out of 5 stars

Snappr is a great option for wedding…

Snappr is a great option for wedding photographers. I've used the photo service previously for business/office photo shoots, but never for weddings before (let alone my own). Definitely a good call, and worked out quite well with a photographer who was excellent and produced some truly excellent shots from the big day. Would highly recommend.

7 May 2026
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Reply from Snappr

Thank you for trusting Snappr with your wedding after your previous business shoots and for sharing that your photographer delivered truly excellent shots from the big day. We really appreciate the recommendation.

Rated 5 out of 5 stars

Great Platform!

The booking was seamless and getting the photos was also very easy. The photographer we matched with was very professional and nice. The pictures came out amazing!!

5 May 2026
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Reply from Snappr

Thank you for the kind words about the seamless booking experience and the amazing photos. We are so glad the photographer was a great match and we hope to work with you again soon.

Rated 5 out of 5 stars

Great overall experience

Great customer service, any questions I had were quickly explained and made easy to understand. Photographer was on time at exact location discussed. Was able to assist in keeping it as a surprise, as it was for an engagement. Incredibly friendly, helpful, and efficient. Dan the photographer got the pictures back to me in a very timely manner.

6 May 2026
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Reply from Snappr

Thank you for the kind words about our customer service and for sharing that we helped keep your engagement a surprise. We are thrilled the photos came back quickly and that the whole experience was so smooth.

Rated 1 out of 5 stars

Stole my money and never received…

Stole my money and never received service

8 May 2026
Unprompted review
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Reply from Snappr

We're sorry to hear about your experience and take feedback like this very seriously. We've been unable to locate any records matching your review and would genuinely love the opportunity to look into this and make it right.

Please reach out to us directly so we can resolve this for you as quickly as possible.

Rated 5 out of 5 stars

We had the best experience that ended…

We had the best experience that ended with wonderful photos. 10/10 would recommend this to anyone. We did a vow renewal and she captured everything perfectly. They were beautiful.

5 May 2026
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Reply from Snappr

Thank you for trusting us with your vow renewal and for the 10/10 recommendation. We are so glad she captured everything perfectly and that the photos were beautiful.

Rated 5 out of 5 stars

The company was able to match us with a…

The company was able to match us with a photographer that was able to fit our needs. The photographer was professional and on time. What also appreciated about this company they were able to answer all my questions since it was my first time using them. I will be using them again. Also my pictures came out great. Thank you

25 April 2026
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Reply from Snappr

Thank you for sharing that this was your first time using us and that we could match you with the right photographer and answer all your questions. We look forward to shooting with you again!

Rated 5 out of 5 stars

Great photos lead to excellent auction

Very professional photographer with a lot of experience doing photo shoots on high end cars. Very prompt on arrival, and the finished product was amazing! I have no doubt that her work contributed to an excellent auction outcome...

2 April 2026
Unprompted review
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Reply from Snappr

That is great to hear. Professional photos can make a huge difference, especially for high end listings, so it is awesome to know the results helped drive a strong outcome. We appreciate you choosing Snappr and sharing your feedback.

Rated 5 out of 5 stars

Prompt, professional and friendly.

Very talkative and professional and made it fun. Took a good 2-1/2 hours for the photo shoot which I thought was impressive. Attention to detail and also his experience was very helpful.

13 March 2026
Unprompted review
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Reply from Snappr

That sounds like a really enjoyable session. It is great to hear the experience felt fun and engaging, while still being detailed and professional. Spending that kind of time to get everything right really shows in the results. Thanks for sharing your experience.

Rated 5 out of 5 stars

Biggest Moment Made Possible Here

This app is an absolute game changer. It actually helped make the biggest moment of me and my fiancé's lives. I worked with a photographer, Aaron, that I was connected to from Snappr. He was thorough, professional, very helpful, and unbelievably talented. We talked regularly to plan the perfect surprise proposal in San Diego. He helped me get the right location on the cliffs, got there early, and stayed low-key so she didn't know I hired a photographer for the biggest question of her life. After it happened, I told her, "I actually hired that guy up on the cliff so now let's get some posed pics since we already have this romantic sunset behind us." It blew her away. It all went so smoothly because he was so professional and a great director. We have this moment forever now and the pictures are STUNNING. He got them to us in less than 24 hours, too. We couldn't wait to share it with our friends and family and he ensured we could not even a day after it happened. I really cannot recommend this app enough for how easy and perfect this all turned out to be.

30 April 2026
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Reply from Snappr

This is such an incredible story. Planning a surprise proposal is no small thing, and it is amazing to hear how smoothly everything came together. From choosing the perfect spot to capturing that once in a lifetime moment, it sounds like an experience you will always remember. We are so glad the photos lived up to it.

Thank you for trusting Snappr with something so meaningful.

Rated 5 out of 5 stars

I found the best photographer for me

I found the best photographer for me, very professional highly recommended!

29 April 2026
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Reply from Snappr

We are glad to hear you found the right photographer and that the experience felt professional from start to finish. Thanks for the recommendation and for choosing Snappr.

Rated 5 out of 5 stars

On very short notice

On very short notice, Snappr found me a photographer who had to cancel but Snappr found me another quickly. Tayeb contacted me and I told him what kind of coverage I wanted. He arrived on time and over the next two hours took 439 photos. Excellent composition with mostly candid shots with a few posed. An overall great experience with Snappr!

27 April 2026
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Reply from Snappr

That sounds like quite the save on short notice. We are glad everything worked out and that the session delivered exactly the kind of coverage you were looking for. 439 photos is no small gallery either. Thanks for trusting Snappr with it.

Rated 5 out of 5 stars

Makorov was great

Makorov was great! Great communication and great photo session.

27 April 2026
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Reply from Snappr

Short and sweet, we love it. Great communication and a solid session go a long way. Thanks for sharing your experience.

Rated 5 out of 5 stars

I booked with Snappr for the first time…

I booked with Snappr for the first time and had the absolute best experience. Our photographer Jin was wonderful and professional. The photos he captured far exceeded our expectations.

19 April 2026
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Reply from Snappr

We are so glad your first experience with Snappr turned out this well. Hearing that the photos exceeded your expectations is the best kind of feedback. Thank you for sharing this and for choosing Snappr.

Rated 5 out of 5 stars

Very professional photographer

Very professional photographer! She stepped in and knew exactly what she was doing. Very impressed with her and her knowledge/experience. Received photos a day later, they were so good we could not pick only 6 and upgraded to get the whole gallery. Will use this service again!

29 April 2026
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Reply from Snappr

That is awesome to hear. It is always a great feeling when the photos turn out so well that it is hard to choose just a few. Glad the experience felt professional and that the quick turnaround made it even better. We would love to help again next time.

Rated 5 out of 5 stars

Amazing service from Snappr sourcing…

Amazing service from Snappr sourcing the perfect photographer and videographer for our recent event. Everything was made seamless with them

26 April 2026
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Reply from Snappr

We are really glad everything came together so smoothly for your event. Finding the right photographer and videographer can make a big difference, so it is great to hear the whole process felt seamless. Thanks for choosing Snappr.

Rated 5 out of 5 stars

Martha was excellent

Martha was excellent! She was on time, professional, knowledgeable and very personable. I look forward to referring friends to her and using her for my future personal and business photography needs.

24 April 2026
Snappr logo

Reply from Snappr

That is wonderful to hear. It sounds like the session checked all the boxes and left a great impression. We appreciate the referrals and look forward to helping again in the future.

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