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Snappr Reviews 1,876

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and ability to make them feel comfortable. The service is consistently described as excellent, with many appreciating the efficiency and ease of the overall process, from booking to receiving the final product. People are particularly happy with the quality of the photos and the user experience, often highlighting the quick turnaround and the stunning results. However, some customers also noted issues with the quality of the photos, describing them as poor or not meeting expectations, with some even mentioning basic composition problems. A few other people also felt that the service was unprofessional, citing instances of photographers being late, leaving early, or not capturing key moments. There were also isolated reports of photographers behaving unprofessionally, such as exhibiting inappropriate conduct or having poor communication skills.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise photographers for being... See more

Service

Customers had positive experiences with service. Many reviewers praise the efficiency, professionalism, and... See more

User experience

Consumers find the user experience to be positive, with many describing it as seamless, easy, and... See more

Quality

Clients share positive opinions on quality, with many praising the excellent and stunning results, often... See more

Product

Reviewers highlight positive aspects of the product, with many expressing delight over the stunning and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Snappr is a great option for wedding photographers. I've used the photo service previously for business/office photo shoots, but never for weddings before (let alone my own). Definitely a good call, a... See more

Company replied

Rated 5 out of 5 stars

On very short notice, Snappr found me a photographer who had to cancel but Snappr found me another quickly. Tayeb contacted me and I told him what kind of coverage I wanted. He arrived on time and ove... See more

Company replied

Rated 5 out of 5 stars

Call-out photo shoot service found! We required photos for product data sheets and User's Guides to be completed within 15 days. We found Snappr on an Internet search. They provided a professional pho... See more

Company replied

Rated 5 out of 5 stars

The whole experience was very nice and easy. Booking was straightforward and we very much appreciated Robbie’s photography skills for our civil wedding at the courthouse and loved his ambition for get... See more

Company replied


Company details

  1. Photographer
  2. Advertising Photographer
  3. Photography Service
  4. Wedding Photographer

About Snappr

Written by the company

Snappr
Snappr is the one-stop shop for visual content creation, including the largest on-demand photography and photo editing marketplace. Snappr was founded in 2017 and is headquartered in San Francisco, California.
Shoots
Snappr Shoots
Snappr Shoots is a self-service application to book photographers and videographers. Book with as little as two hours notice with access to talented photographers across the world.
I need a photoshoot right now
Enterprise
Snappr Workflows
Snappr Workflows is a SaaS product that enables enterprises to automate their visual content pipelines. This intuitive builder powers growth with scalable visual content, eliminating the need for complex processes.
I have a high volume content need
Editing
Snappr Image Editing
Snappr Image Editing transforms poor-quality marketplace photos into high-quality images. Using advanced editing techniques, Snappr rescues product photos, giving them a polished and professional look that drives sales.
Start a free trial today
AI
Snappr AI delivers high-quality, affordable eCommerce photos by generating product images with real-world accuracy through the collaboration of human and AI intelligence. Brands receive high-impact AI images that can increase conversion rates by up to 10x.
Snappr AI
Try it for free
Need help? Contact our Customer Success Team through our contact page.
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Snappr gives you visual content superpowers

Written by the company

Supercharge your imagery production and build powerful photo and video pipelines that run automatically at scale, with no code required. You can automate it all: trigger workflows from business events, source assets, manipulate your content, and deliver it to its final destination.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Our photographer was very good to work…

Our photographer was very good to work with and I appreciate his professionalism, attention to detail, and communication.

17 April 2026
Unprompted review
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Reply from Snappr

We are glad to hear the experience felt professional and well communicated throughout. Attention to detail really shows in the final results. Thanks for sharing your experience.

Rated 5 out of 5 stars

Ashton was great

Ashton was great, very detailed, showed up on time.

25 April 2026
Unprompted review
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Reply from Snappr

Simple and solid. Being on time and detail focused makes all the difference. Glad it went well for you.

Rated 5 out of 5 stars

Communication was great

Communication was great. Checked with me to see if it was ok to move the shoot up a day. Showed up on time. Took great photos and videos of my car.

16 April 2026
Unprompted review
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Reply from Snappr

That sounds like a really smooth experience. Good communication and flexibility go a long way, and we are glad you were happy with the photos and videos. Thanks for choosing Snappr.

Rated 5 out of 5 stars

Nice

Nice, professional, knowledgeable, photographer.

14 April 2026
Unprompted review
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Reply from Snappr

We appreciate that. Glad the experience felt professional and knowledgeable from start to finish. Thanks for sharing your feedback.

Rated 5 out of 5 stars

great photos

The photos came out great and everything that needed a photo got one! And all the editing and transmission was done as well. Just made the whole process of listing easier. Thank you

16 April 2026
Unprompted review
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Reply from Snappr

We are glad everything came together the way you needed. Having all the right shots and a smooth delivery really makes the listing process easier. Thanks for choosing Snappr.

Rated 5 out of 5 stars

Lauren was great to work with and I…

Lauren was great to work with and I thought she did a wonderful job with the pictures. I look forward to using her again thank you for making this process easy.
Steve

8 April 2026
Unprompted review
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Reply from Snappr

That is great to hear. We are glad the experience felt easy and that you were happy with the photos. It is always a good sign when you are already thinking about working together again. Thanks for sharing this, Steve.

Rated 5 out of 5 stars

very smooth process

very smooth process. stress free.

Thank you!

13 April 2026
Unprompted review
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Reply from Snappr

We are glad to hear the whole process felt smooth and stress free. That is exactly what we aim for. Thank you for choosing Snappr.

Rated 5 out of 5 stars

It was a great pleasure to meet with Chris

It was a great pleasure to meet with the photographer Chris. The pictures and videos look so much better than what I would have imagined.
This was for BAT listing and so glad I chose to have it professionally imaged.

18 April 2026
Unprompted review
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Reply from Snappr

That is great to hear. For something like a Bring a Trailer listing, having professional photos and videos can really elevate the presentation. We are glad the results exceeded what you had in mind. Thanks for choosing Snappr.

Rated 5 out of 5 stars

Great pictures and very thorough

The photographer was very thorough and took excellent picture

10 April 2026
Unprompted review
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Reply from Snappr

We are happy to hear the session was thorough and that the photos met your expectations. Attention to detail really shows in the final gallery. Thanks for sharing your feedback.

Rated 5 out of 5 stars

Drew was very Prompt

Drew was very Prompt, professional and friendly.The photos of my car came out very nice and the videos too.
All in all he did a great job.....

9 April 2026
Unprompted review
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Reply from Snappr

We are glad to hear everything went smoothly and that you were happy with both the photos and videos of your car. Being prompt and easy to work with is exactly what we aim for. Thanks for choosing Snappr.

Rated 5 out of 5 stars

Paul was great!

Paul was great! Took his time to get all the right photos and videos!

18 April 2026
Unprompted review
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Reply from Snappr

Sounds like a really solid session. Taking the time to get both photos and videos right makes all the difference. We are glad you were happy with how it turned out.

Rated 5 out of 5 stars

Seamless arrangement

Seamless arrangement, Chris was very professional and took his time to capture the best photos.

16 April 2026
Unprompted review
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Reply from Snappr

It is great to hear everything felt seamless and that the session was handled with care and professionalism. Taking the time to get the best shots always shows in the final results. Thanks for sharing your experience.

Rated 5 out of 5 stars

Great communication

Great communication, photographer was extremely friendly and very detail oriented.

4 March 2026
Unprompted review
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Reply from Snappr

We are glad to hear the communication was smooth and that the session felt friendly and detail focused. That kind of experience really makes a difference. Thank you for choosing Snappr.

Rated 5 out of 5 stars

He captured all the important moments!

Danii was so professional in his photography. He captured some of the most important moments of the night for my son's 21st. Edited so well. I actually love going back to my gallery and viewing the photos. They're so good!

20 April 2026
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Reply from Snappr

This is so great to hear. Capturing a 21st birthday is such a special milestone, and it is wonderful that the photos bring you back to those moments every time you look at them. Thank you for sharing your experience.

Rated 5 out of 5 stars

Patrick picked a beautiful location.

Patrick picked a beautiful location and our honeymoon pictures are amazing. He was so easy to work with and very friendly and professional.

16 April 2026
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Reply from Snappr

Honeymoon photos in a beautiful location sound amazing. We are glad the whole experience felt easy and enjoyable, and that you ended up with photos you love. Thank you for choosing Snappr.

Rated 1 out of 5 stars

Don't risk using Snappr

Booked, confirmed & paid for 2 shoots. Charged for 4. first shoot was a "no show" without warning so no photos whatsoever. 2nd shoot photographer has contacted me directly asking for more money to release all photos. Don't risk it

17 April 2026
Unprompted review
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Reply from Snappr

Thank you for bringing this to our attention, and we are truly sorry for this experience.

We have already reached out to you directly to process a refund for the first photoshoot where the photographer did not show up. We are also actively investigating the second shoot, especially the concern regarding being asked for additional payment to release photos, as this is not aligned with our platform standards.

We understand how frustrating this must have been and appreciate you giving us the opportunity to address it.

Rated 5 out of 5 stars

On time and great advice for engagement…

On time and great advice for engagement photos!

12 April 2026
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Reply from Snappr

That sounds like a great session. Being on time and getting helpful guidance, especially for engagement photos, makes all the difference. Thanks for sharing your experience.

Rated 1 out of 5 stars

This company has no compassion and is…

This company has no compassion and is black and white about its policies. Lost our senior dog and they would not refund our pet shoot money. Will never recommend them.

22 April 2026
Unprompted review
Snappr logo

Reply from Snappr

We’re truly sorry for your loss and for the experience you had with us. We understand how difficult this situation must have been, and we sincerely apologize if our initial handling came across as lacking compassion.

We’ve since reached out to you directly and have processed a full refund for your booking.

Again, our deepest condolences, and we’re very sorry for what you’ve gone through.

Rated 5 out of 5 stars

Henem was super professional and took…

Henem was super professional and took amazing photos, will definitely book with him again.

10 April 2026
Snappr logo

Reply from Snappr

We are so glad to hear you had a great experience and loved the photos. It is always a good sign when you are already thinking about booking again. Thank you for choosing Snappr.

Rated 5 out of 5 stars

Great and easy way to book a photographer

Since I had no idea where to look for a photographer. This website assisted me for my big day. Recommend all to use Snappr to get the best value of your money and their services…

13 April 2026
Snappr logo

Reply from Snappr

We are really glad Snappr could make the process easier for you, especially for such an important day. Finding the right photographer can feel overwhelming, so it is great to hear that the platform helped you feel confident and supported.

Thank you for the recommendation and for choosing Snappr.

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