11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... See more
Company replied
Amazing location not far from York. The hostess Colette was wonderful so helpful and made my birthday stay so enjoyable and welcoming. We had everything we needed there. Loved the hot tub, the shower... See more
Company replied
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... See more
Company replied
Company details
- #25 of 34 best companies in Vacation rental
- #7 of 9 best companies in Cottage
- #10 of 10 best companies in Cottage Rental
- #6 of 8 best companies in Holiday Apartment Rental
- #1 of 2 best companies in Lodge
Written by the company
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4.4
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy site to use
26 June 2025
Easy to use website
Easy to use website, great prices, good communication by email, with definitely book again with snaptrip
24 June 2025
Unprompted review
Very easy to book.
23 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Iv not received my email….
Iv not received my confirmation e-nail yet!! It says I should have got it with in an hour. I’ve been waiting since Wednesday 18th July.
18 June 2025
Reply from Snaptrip
Hi Colin,
We're really sorry to hear that you haven’t received your confirmation email — we completely understand how worrying that must be, especially when you're eager to have everything in place for your trip.
We've reached out to you by email to confirm that your confirmation email is being re-sent to you by the Property Managers and how to access your booking details online in the meantime. We’ve also included the direct contact information for the property managers, should you need to get in touch with them.
If there’s anything more we can do to help, please do come back to us — we're here for you.
Best wishes,
Rebecca
Good communication and details provided…
Good communication and details provided for the booking
22 June 2025
Was looking for a last minute getaway…
Was looking for a last minute getaway for the weekend. Looked on there website this morning and a chalet came up in great yarmouth and them when going to book it takes you to another website you own the chalet and it is sold out for the dates we choose.
Maybe you need to advertise places that are actually available to stay in and ones that arent SOLD OUT!!
20 June 2025
Unprompted review
Reply from Snaptrip
Hello,
Thanks for taking the time to share your feedback, and we’re really sorry for the inconvenience and disappointment caused.
It looks like someone else just beat you to the booking, and the chalet was snapped up shortly before you tried to confirm your dates. Our website took a short time to update, which meant it still appeared as available — we completely understand how frustrating that must have been.
We’ve now updated the listing to reflect the correct availability, and we’re continuing to improve how quickly our systems sync to prevent this from happening in the future.
We are currently experiencing a high volume of last-minute bookings, especially for popular locations like Great Yarmouth, but we’d love to try and help you find an alternative for this weekend if you're still looking. Just drop us a message on support@snaptrip.com and we’ll do our best to find you something that suits your plans.
Thanks again for bringing this to our attention — we really value your feedback and hope to welcome you soon.
Best wishes,
Rebecca
Fantastic lady I spoke to was amazing
8 June 2025
It was easy to book and there was a…
It was easy to book and there was a wide range of properties available.
8 June 2025
Booking holiday very easy.
2 June 2025
The website was easy to use with great…
The website was easy to use with great photos of the accommodation, the booking page was easy to use.
29 May 2025
Excellent website
Excellent website, love the filters available. Quick and easy to book. Used them 2 or 3 times and always try them first.
17 May 2025
I still haven't got an email back yet.
I still haven't got an email back yet.. to say if I have got this cottage break confirmed ?
12 May 2025
Reply from Snaptrip
Hello Jim,
Thank you for your valued feedback!
I'm sorry to hear that you haven't yet received confirmation for your booking, I completely understand how concerning this can be.
Please note that confirmations can take up to 24 hours to be received and I would advise checking your spam or junk folder as this may have been missed. Nevertheless, I will contact you shortly to investigate this further.
If you do need immediate assistance, then please reach out to our friendly customer service team on 0203 637 0812.
Katie.
Lodge
Thank You! Snaptrip so easy to book our three night break, we are looking forward to taking it easy for a few days, your site was excellent and always good to read reviews
10 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.