11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... See more
Company replied
Amazing location not far from York. The hostess Colette was wonderful so helpful and made my birthday stay so enjoyable and welcoming. We had everything we needed there. Loved the hot tub, the shower... See more
Company replied
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... See more
Company replied
Company details
- #25 of 34 best companies in Vacation rental
- #7 of 9 best companies in Cottage
- #10 of 10 best companies in Cottage Rental
- #6 of 8 best companies in Holiday Apartment Rental
- #1 of 2 best companies in Lodge
Written by the company
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4.4
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything we needed is to know on…
Everything we needed is to know on site, good photos, reviews etc useful. Booking itself was easy and very straightforward. Quick acknowledgements.
7 May 2025
Very helpful nothing too much trouble
Very helpful nothing too much trouble. Very informative
2 May 2025
Good selection of properties and very…
Good selection of properties and very easy to book.
29 April 2025
Short break
Booked a short break for the family. Was easy to navigate the site and good level of information on the property’s available. Not been on the holiday yet but from what I’ve read seems to be really good.
27 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We thought Snaptrip was an independant…
We thought Snaptrip was an independant company but sadly not. When it came to making the booking we discovered we were dealing with Sykes and all its usual problems of not having enough real people on the end of a phone line to help when its Online booking is well nigh impossible to navigate. After over an hour of trying to get help, hanging on, false information, unable to assist etc we even got cut off. Sadly i cannot reccommend this company apart from a lovely assistant called Emma who eventually made our booking.
22 April 2025
Unprompted review
Reply from Snaptrip
Hi Joanne,
Thank you for your feedback, and we're sorry to hear about the difficulties you faced when booking.
Just to clarify, Snaptrip is an independent company. We list properties on behalf of many different partners — Sykes Cottages being just one of them — but they are a completely separate business from us.
We’re aware that Sykes have been experiencing long wait times on their phone lines at peak times, and while we're glad someone was eventually able to help you, we understand how frustrating the experience must have been. Your feedback is valuable, and we’ll be sure to pass it on to Sykes for their consideration.
If there's anything we can do to assist further, feel free to contact us directly at support@snaptrip.com.
Best wishes,
Rebecca
The site is easy to use
The site is easy to use, there are lots of properties to choose from with plenty of detail included to help make the right choice.
Booking and payment was easy and everything went smoothly, which on other sites isn't always the case.
I've booked a lovely cottage for May and ai can't wait. Thank you Snaptrip.
20 April 2025
Easy to navigate site
Easy to navigate site, good information and lower price than other sites I looked at. On booking confirmation and details were emailed quickly
19 April 2025
Quick to use and very easy to to follow…
Quick to use and very easy to to follow the site. Thankyou.
28 March 2025
Good information about each property…
Good information about each property viewed, easy to book used snaptrip before and had a great experience both times , so will use again and I've recommended to friends and family
15 March 2025
Easy to find accommodation & book.
Easy to find accommodation & book.
Staff reponsive when I had a query. All
sorted.
13 March 2025
The vast selection of properties
The vast selection of properties, plus the simplicity of the booking process.
12 March 2025
The simplicity of booking the holiday…
The simplicity of booking the holiday home and the information that was to hand before deciding.
11 March 2025
Site is very user friendly from adding…
Site is very user friendly from adding the dates, choosing your destination to adding filters ( dog friendly plus hot tub with pub nearby)
9 March 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.