First class service. Answered all my many questions with no problems and very quickly. Great knowledge of the product they were selling. Delivery was rapid and the price better than any other seller I... See more
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Late writing this review, bought my daughter for her birthday High top jordans and i was worried that the size may not be right. Customer service was fab, they said they would exchange to bigger size... See more
I ordered a hoodie that I was able to select my chosen size and pay for item aswell as pay for delivery within 3 days. 5 days later I still hadn’t received item and after contacting them was told that... See more
Absolute brilliant service. I have brought multiple items from this company and there literally isn’t anything they can’t find or source. The delivery turn around is so quick and the knowledge... See more
Company details
Written by the company
From the latest trainers and clothing such as Air Jordan 1's, Fear Of God Essentials, Nike Dunks, Nike Air Force 1's & Yeezy's to the most luxury designer brands. The UK's favourite personal shoppers have you covered. Shop with Sneaker Velocity!
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- Sneakervelocity@gmail.com
- sneakervelocity.com
3.9
Great
121 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Sneaker Velocity were very helpful
Sneaker Velocity were very helpful with all my queries and there customer service was Brilliant. Definitely will be using them again.
6 August 2021
Best trainer company I’ve ever used
Best trainer company I’ve ever used, packaging was perfect and everything comes looking very smart.
I will 100% be using them again, trainers are 100% real no worries about fakes and delivery was quicker than expected.
20 July 2021
Quality shoe
The shoe came in good timing and the quality looks great. A bit pricey but still good.
19 July 2021
Unreal service
Unreal service
Ordered Friday got on Monday
Definitely highly recommend to purchase from
Here
16 July 2021
Jordan 4 White Orer
Absolutely phenomenal team communication is Stella and the product wow I thought that the jordan 4 white oreo looked good in the photos they POP OFF in person
10/10
Would definitely recommend 👌
11 July 2021
Unprompted review
Best service!
Great Service from the guys at Sneaker Velocity! Love the shoes and can't wait to wear them 😁
3 July 2021
So purchased a pair of yeezys just over…
So purchased a pair of yeezys just over a week ago worn them twice for about 2 hours they are starting to come away on the material where if I carry on wearing them will turn into a hole when I got in touch they said nothing they can do I worn them I said but a £300 pair if trainers shouldn't be like this already they said sell them on a selling page to get some your money back then said I can have discount on my next purchase as if am gonna buy from them again
27 June 2021
Unprompted review
Reply from Sneakervelocity
Hi,
We're sorry to hear you are not happy with your experience.
As per our previous conversation, our refund policy states the below:
"We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for exchange or refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / non-returnable items:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Products that have been purchased on a 'pre-order' basis.
- Any item that is returned more than 14 days after delivery."
As the item has been worn and is therefore no longer in it's original condition with the tags detached and it has exceeded the 14 day grace period, unfortunately cannot accept a return on your order as per our policy terms, albeit frustrating.
As discussed, should there have been an issue upon receipt of your order, we would have been more than happy to return and refund the trainers, however as this issue arose following the use of them, this is now out of our control. We are resellers and not the manufacturer of the goods purchased.
As a gesture of goodwill we did attempt to offer you a generous discount on this and future orders, to which you declined. This is what led us to advise that the best way for you to recover your funds would be to sell on the secondary market should you not want the trainers anymore.
Again, we are very sorry that you are not satisfied with your experience, we truly value your custom.
If there is anything else we can do to help please do let us know.
Regards,
Sneaker Velocity
5 star ratings
Both trainers and packaging arrived in perfect condition. My second purchase in less than 2 weeks. Sneakervelocity is definitely my go to store from now on, also very fast delivery. I recommend them 100%
25 June 2021
Unprompted review
Great service
I had been looking to try and get a pair of yeezys in my size for a while and finally managed to get them through these guys, I ordered last week and they came less than 24 hours later! Very happy!
24 June 2021
Unprompted review
Wicked service quick and professional
23 June 2021
Unprompted review
So happy
So happy. They came so quickly and the packaging was so cute. 10/10. Shoes were 10/10 as well.
20 June 2021
Awesome service
Awesome service, super fast delivery time. Tracking available. Couldn’t be more happy with the product!
15 June 2021
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