SNG Barratt Reviews 

321
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly sales staff, noting their exceptional technical knowledge and helpful communication when assisting with complex classic vehicle orders. People also widely appreciate the exceptionally prompt shipping services, secure packaging, and the massive inventory of replacement components available for classic cars. Some reviewers were not happy with high delivery expenses, unexpected shipping charges, or occasional courier delivery delays and incomplete orders received. A few consumers also experienced occasional issues with incorrect items sent or specific replacement components arriving slightly out of the original factory specifications.

What people talk about most

Product

Customers had positive experiences with product, noting an enormous range of available parts, reasonable... See more

Service

Clients share profound satisfaction regarding the service, frequently highlighting knowledgeable and friendly... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy navigation, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of SNGB for the best part of two decades and they have never let me down. Often my orders are complicated and complex but the dedicated sales and technical staff are more... See more

Rated 5 out of 5 stars

I find your postage and packaging could do with review. If a very small part like a seal, clip, nut, washers, particularly if the item has a lesser value than £6.99, it could save cost to pop them int... See more

Company replied

Rated 5 out of 5 stars

I was looking for a part for my car and despite finding some second hand parts online, SNG Barratt were able to offer me a brand new part at a very reasonable price. Part arrived swiftly and well p... See more

Rated 5 out of 5 stars

After twenty plus years of purchasing old car bits from SNB, you have refined your operation to the point where its difficult to imagine how you could improve on it further. Not the aleays chaepest ar... See more


Company details

  1. Car Parts Manufacturer
  2. also in
  3. Auto parts shop
  4. Car accessories shop
  5. Jaguar dealer
  6. Vehicle Parts Market
  7. Vehicle Parts Shop

Written by the company

Classic and Modern Jaguar Parts Specialist. The world's largest independent manufacturer and supplier of parts and accessories for Jaguar cars.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

321 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(321)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Well-organized website and customer support. Some things to improve

A well-organized website with excellent options, even for limited-production vehicles. You might consider a more transparent way of displaying stock levels (e.g., "3 items in stock") and providing more realistic lead times for special orders or back-ordered items. Furthermore, the Jaguar community has long-standing, time-tested experience in finding alternative solutions for parts that are no longer in production. I believe this is an area that deserves more of your attention, as it could help you expand your product range.
Call center is relatively fast. There are some delays in responding to email communications. Nevertheless, the customer support and purchase assistance services are very good.

30 October 2026
Rated 1 out of 5 stars

If you can, avoid this company.

My experience dealing with SNG Barratt NL has been poor; they are completely irresponsible and do not value their customers—I placed two orders, and both times I received incomplete shipments.

8 October 2026
Unprompted review
Rated 1 out of 5 stars

Many times now you supply the incorrect…

Many times now you supply the incorrect parts.
You need to understand the effect this has on our business costing time, money and dissatisfaction with our customers.
In the past 6 months it has happened on more occasions than not

1 September 2026
Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable, underpromised and over delivered. Easy to talk to on the phone and experience not ruined by useless complicated website unlike most modern day organisations, thanks for great service and please do not change.

1 September 2026
Rated 5 out of 5 stars

Well organzied shop

Well organzied shop, usually good quality parts and good prices. Max is doing a great job dealing with quality concerns. Issues are solved quickly.

1 September 2026

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