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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often noting that parts are as described and of excellent value. Many appreciate the prompt and well-packaged delivery service, with some highlighting the speed of dispatch and tracking options. The service is frequently described as excellent, with people commending the helpfulness, knowledge, and professionalism of the staff, especially when assisting with specific part identification and ordering. However, some people were dissatisfied with the delivery service, citing instances of non-delivery despite courier claims or excessive costs for small items. A few other people also felt that the product descriptions were inaccurate or that the sales staff's product knowledge was inconsistent.

What people talk about most

Product

Reviewers mention positive feedback about products. Many customers praise the excellent quality and value of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the very fast delivery, with... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the fast, efficient, and... See more

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being professional,... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the quick and easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a part for my car and despite finding some second hand parts online, SNG Barratt were able to offer me a brand new part at a very reasonable price. Part arrived swiftly and well p... See more

Rated 5 out of 5 stars

I find your postage and packaging could do with review. If a very small part like a seal, clip, nut, washers, particularly if the item has a lesser value than £6.99, it could save cost to pop them int... See more

Company replied

Rated 5 out of 5 stars

Excellent. Phoned for assistance with a part. Knowledgeable helpful customer service, prompt despatch and delivery. If only all companies were even half as good as these, Britain would be a better pl... See more

Rated 5 out of 5 stars

After twenty plus years of purchasing old car bits from SNB, you have refined your operation to the point where its difficult to imagine how you could improve on it further. Not the aleays chaepest ar... See more


Company details

  1. #17 of 29 best companies in Car Parts Manufacturer
  2. #35 of 60 best companies in Vehicle Parts Shop
  3. #8 of 19 best companies in Vehicle Parts Market
  4. #59 of 99 best companies in Auto parts shop
  5. #80 of 132 best companies in Car accessories shop
  6. #1 of 1 best companies in Jaguar dealer

Written by the company

Classic and Modern Jaguar Parts Specialist. The world's largest independent manufacturer and supplier of parts and accessories for Jaguar cars.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

English speaking

English speaking. Short time to answer the phone. Knowledgeable. Good parts selection. Quick delivery. Able to track delivery. Well packed package.

29 December 2025
Rated 1 out of 5 stars

Still awaiting delivery

Still awaiting delivery. Your courier sent me a message at 1600 hours on Tuesday saying they had tried to deliver but the premises was closed. I was at work awaiting delivery. The courier never even came to the workshop, CCTV evidence proves it. Sadly I still dont have the parts required and do not know when they will arrive.

29 December 2025
SNG Barratt logo

Reply from SNG Barratt

Dear Andrew, I'm very sorry to hear you are still awaiting delivery, I appreciate how frustrating that is. I will contact the courier now and get some answers for you. Apologies again, Tom

Rated 5 out of 5 stars

Excellent Supplier of Jag Parts

I was looking for a part for my car and despite finding some second hand parts online, SNG Barratt were able to offer me a brand new part at a very reasonable price.

Part arrived swiftly and well packaged, so very happy and will use them again. Highly Recommended.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Just phoned up to get dimensions for a…

Just phoned up to get dimensions for a rubber body plug to be greeted by the most rude customer service agent. Will go elsewhere.

12 December 2025
Unprompted review
SNG Barratt logo

Reply from SNG Barratt

Dear Ian, I'm very sorry to hear this. The UK Sales manager, Steve Snape, would like to speak with you to understand exactly what has gone wrong here and try to correct the mistake. We strive for a higher standard here at SNG Barratt and this has fallen well below those standards. We will reach out via Trustpilot to make contact with you. Apologies once again, Tom

Rated 5 out of 5 stars

Window wipers

It was easy to purchase the right component for my MKII jaguar without worrying that it wouldn't fit or be completely wrong. The replacement part was a modern day equivalent built to the original specification.

1 December 2025

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