I was a bit concerned because when I checked my past purchase records on the website, I couldn't find an image showing that the item was graded PSA 10. I would feel more confident and reassured about... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I truly enjoy the service and quality of SNKRDUNK. Their shoes are absolutely legit and their app is easy to navigate and use. I definitely recommend them. The only reason why I gave them 4 stars... See more
Company replied
Great platform for trading cards But slow progress on authentication Also the sold records part can be improved. I think user should be able to access the sold item original listing like eBay
Company replied
Site is great find good prices in some stuff but fees are wayyyy high. Plus shipping together isn’t an option and it doesn’t seem like they do to much for buyer if seller flakes. But anyway they have... See more
Company replied
4.3
Excellent
222 reviews
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PayPal auto payment
Be careful when paying through PayPal as it auto payment and needs no confirmation. I placed an order by mistake (was trying to add to cart) and paid $35 fees for a $38 pair of socks (total $73). Immediately after, I tried to cancel the order and contacted the customer service but they refused to help. As my intention was to purchase a pair of sneakers with the sock I checked with them if they can ship the sneakers together so that I can just pay one shipping fee, but they refused as well. I also tried to request for a promo code for my sneaker order but they refused to help in any way. This is my first purchase with snkrdunk app and am very disappointed with their service and inflexibility.
30 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you for taking time to leave us a review and for sharing your experience.
Kindly note that we had informed you that we could not accept your request to cancel the order because the purchase was confirmed by you upon complete visibility of the charges and agreement to our terms. Please note that this policy applies to all users, as stated on our FAQs: https://docs.channel.io/snkrdunk-faqs/en/articles/Can-I-cancel-my-order-f9fdcc5a
Please also note that, as also stated in our FAQs, streetwear items currently cannot be added to the cart, preventing you to combine this item to a sneaker item.
In addition, we cannot combine other currently active orders into a cart order for bulk shipping.
Check our FAQ page for more information:
https://docs.channel.io/snkrdunk-faqs/en/articles/Using-the-Cart-Feature-88ce12ca
We apologize for not being able to provide further assistance on your case and we truly appreciate your understanding. Please know that your feedback has been shared with our team as we continuously aim to provide a better service for our users.
Excellent service
Item received was as described and quick delivery
3 December 2024
Unprompted review
Reply from snkrdunk.com
Thank you so much for your wonderful review! 💕
We're delighted to hear that you're satisfied with both the item and the delivery. We're thrilled to know we met your expectations. 🥰
Thanks for choosing SNKRDUNK! We look forward to serving you again in the future ❤️
Great experience!
I had an issue with my order and the great team at SNKRDUNK helped me to reach the best possible resolution!
Very happy with their help.
28 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you so much for your kind words! 🥹
We're thrilled to hear that our team was able to assist you with the issue and that the resolution met your expectations. 🙌
Thanks for choosing SNKRDUNK, and we look forward to serving you again soon! 💕
Bad Friday campaign
Bad Friday campaign, wasting consumer time to wait for the coupons and in the end system crash. As for the next day of coupon when waiting for the time to purchase, the coupon disappeared from the coupon list and the expiry date is still valid for a later time. Seriously don’t use SNKRDUNK.
This is what they reply
We sincerely apologize for any inconvenience caused.
Kindly note that the overload issue was being experienced by all users.
The issue should have been solved as of now.
However, please note that the usage limit on the coupon was limited as stated on our campaign page.
We will share your opinion within the company as we do value your feedback and all of our users'.
We thank you again for your understanding.
Best regards,
━━━━━━━━━━━━━━━━━━━━━━
SNKRDUNK
Customer Support
1 December 2024
Unprompted review
Reply from snkrdunk.com
Thank you for sharing your experience.
We apologize for the delay in our reply and for any issue encountered when participating to the campaign. Please note that the issue was temporary, and our team addressed it as soon as possible.
With that said, as also shared on our campaign page, new coupons were distributed each day for the duration of the promotion and could be used on a first-come, first-served basis. Once the daily usage limit was reached, coupons could no longer be applied to purchases. We apologize for any confusion this may have caused.
Rest assured that your feedback regarding this matter has been shared with our team, and we are committed to improving the experience for our users in future campaigns.
We appreciate your understanding and hope to have the opportunity to serve you again in the future.
I was very disappointed …
I was very disappointed on my recent purchased. The shoes had passed their authentication with clearly yellow aging on the back label. I was never notified before the shipment. After reaching out the support department. They clearly dismissed my claim on returning the product. Seems like another Stock X company that only cares about making $$$.
29 November 2024
Unprompted review
Reply from snkrdunk.com
We apologize for the delay in replying and we thank you for sharing your review with us.
About your experience, rest assured that our team carefully authenticates each item before shipment, ensuring that it meets our guideline standards.
As mentioned in our FAQs, "(...) for items that have been in circulation for a long time since their manufacture and have been found in many instances to present yellowing at secondary distribution stage, we consider such yellowing to be an appropriate age-related deterioration and will meet our guideline standards."
Since the item was considered within our guideline standards, the item was shipped to you as is.
Check our FAQs for more details:
https://docs.channel.io/snkrdunk-faqs/en/articles/1466d727-Sneakers-Quality-Guidelines#＜excessive-yellowing＞
We appreciate your understanding and hope this helps clarify the situation. If you have any further questions, please do not hesitate to reach out via email and we will be there to provide assistance.
Bad service and bad experience
If you can’t handle it, don’t play the game. The Black Friday event was extremely disappointing. The servers crashed on the first two days, and on the third day, I timed my payment down to the second at exactly 12:00:00, yet the server failed again. If your event is fake, deceiving consumers like this is utterly pointless. The event stated that coupons would be distributed at 11:45, but in reality, the coupons were only issued at 12:00. Do not purchase here; they have no credibility whatsoever.
30 November 2024
Unprompted review
Reply from snkrdunk.com
We apologize for the delay in our reply and for any issues encountered when entering the campaign. Kindly note that the delays were being experienced by all users.
Rest assured that the event was legitimate, but note that if you received an error message saying "This coupon has already reached its first come first serve limit today!", this indicated that the maximum usage number for the coupon had been reached for that day. The daily coupons worked on a first-come-first-serve basis as stated on our campaign page.
https://snkrdunk.com/en/lp/campaign/black-friday-2024?slide=right
Regarding the coupon distribution details, rest assured that your feedback has been shared with the team in charge.
We truly appreciate your honest feedback and will be working towards providing an even smoother experience to our users going forward.
Jordan 11 Retro Velvet Bred
Price wasn’t bad and once the verification process was completed, shipping was decent. Very happy with purchase and the shoes are authentic. No worries at all when it come to shopping at snkrdunk.com
26 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you so much for your kind feedback! ❤️
We’re thrilled to hear that you're happy with your purchase and that the authentication process went smoothly. 🙌 Our goal is always to provide a seamless and positive experience, and we’re delighted to know that you feel confident using our service. 🥹
We look forward to serving you again in the future! 🥰
Never fail to make my day when you get…
Never fail to make my day when you get great sneakers from then!
19 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you for your kind review! ❤️
We're thrilled to hear of your positive remark about our service. 🥹
Your support means the world to us, and we look forward to serving you again! 💕
Quick
Quick, easy, smooth transaction. Very straight forward. Will be looking forward to be doing business with them in the future.
2 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you for your awesome review! 🥰
We are thrilled to hear of your positive experience. 🙌
We look forward to serving you again soon! Thanks for choosing SNKRDUNK! 💕
Flawless
First purchase from snkrdunk and everything went smoothly. The product I purchased was 100% authentic and was received in perfect condition. Not to mention, the shipping cost to the US was reasonable and arrived rather quickly. Overall, I am completely satisfied with my order, and will continue to do business here. Thank you for an easy, flawless transaction.
12 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you so much for your thoughtful review! 🥰
We’re thrilled to hear that your first purchase with us went smoothly and that you’re completely satisfied. 🙌
We strive to offer the best service and are happy to know we met your expectations. We look forward to serving you again and providing another flawless transaction in the future. 🤝
Thanks again for choosing SNKRDUNK! 💕
I am very satisfied of my purchased
I am very satisfied of my purchased. Mega Royal Molly 400% is 101 percent authentic. Will definitely order.
14 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you so much for your positive feedback! ❤️
We're thrilled to hear that you're satisfied with your purchase and that it met your expectations. 👑🥰
We truly appreciate your trust and are excited to serve you again in the future. 💕
Shoes in wrong size
I bought a few and there were no issues until recently. My latest order, the A Ma Maniere Air Max 95, was sent in the wrong size. I ordered a size US10. But it was sent in US8.5. The size tag shows Size US10 in women size but it's not a women's shoe. That's why I ordered US10 for myself.
Also, I hope they indicate on the app if its a women's sizing or men's, so that it's clearer for us buyers to order the correct size and avoid any incident.
9 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by receiving the wrong size.
The error occurred due to a mistake by our inspection team, who mistakenly confirmed the item as a women's size, resulting in the wrong item being shipped. We deeply regret this oversight.
We have reported this issue to our staff management team.
To prevent similar problems in the future, they will further enhance the process of size confirmations, with both the inspection and authentication teams exercising increased diligence.
Additionally, they are continuously reviewing and improving the verification process to more accurately determine whether an item is men's or women's sizing. These steps will ensure that all shipped items meet our quality standards.
We appreciate your valuable feedback, as it helps us improve our processes and provide a better experience for our customers.
Thank you again, and please accept our apologies for the trouble caused.
Really good customer service
Really good customer service, and really nice tracking information. One of the best I've had in a long long time!!
12 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you so much for your kind feedback!
We're thrilled to hear that you had a great experience with our customer service and tracking updates. It’s our goal to make every transaction smooth and satisfying.
We look forward to serving you again in the future!
The process was simple and efficient to…
The process was simple and efficient to sell on the site/app. The market value was also fair and transparent.
28 October 2024
Unprompted review
Reply from snkrdunk.com
Thank you very much for your kind review!
We are happy to hear that you had a smooth and pleasant experience selling on our platform. 🙌
We will continue to provide the best service possible and so we hope to serve you again in the near future!
Japan to Philippines
This is my first transaction with SNKRDUNK, I ordered a watch shipped to the Philippines.
Everything went smoothly! It took 8 days for me to get the package. It’s 100% authentic and brand new!!! The authentication model was great and I have nothing to worry. Will recommend this app! 🫡🥳
P.S I paid taxes and customs duty upon delivery but this isn’t Snkrdunk’s scope. It varies from country to country. We just have a high tax rate in PH 🤣
11 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you so much for sharing your experience with us! 🇵🇭❤️
We're thrilled to hear that your first transaction with SNKRDUNK went smoothly and that you're happy with the item you received. We take great pride in ensuring authenticity and that each item meets our guideline standards, so it's wonderful to know that you felt confident with your purchase. 🙌
We also truly appreciate your understanding regarding taxes and customs duties, and we're glad to hear everything worked out on your end! 🙏
Thanks again for the recommendation! We look forward to serving you again soon. 🥰
This was my purchase from…
This was my purchase from snkrdunk..best place get sneakers, when it's under authentication process they found out that there's two shoelaces missing ,they contacted the seller and got the missing shoelace..definitely will purchase again..highly recommend!!
18 October 2024
Unprompted review
Reply from snkrdunk.com
Thanks for the great review! 🥰
We're glad to hear you had a positive experience with us. Our team works hard to make sure that each item passes our authentication guidelines, so we're happy we could take care of the missing shoelaces and we thank you for your patience as we check on it. 🙌
We really appreciate your support and look forward to your next purchase. Thanks again for recommending us!
Excellent shopping experience
I love their CS the most , quick responses and they also handle & send out the products quickly and properly.
7 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you so much for your feedback!
We’re thrilled to hear that you love our customer service and appreciate our quick responses and efficient handling and shipping.
Your satisfaction means a lot to us, and we look forward to serving you again!
Was charged $54 postage for one pair of socks
I was charged $54 postage for literally just one pair of Supreme Jordan socks. What kind of business practice is this?! I spoke to a customer service rep and was just told that they wouldn't cancel the order or even just charge the reasonable postage amount. They simply didn't care.
This is completely unacceptable!
5 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you for reaching out and sharing your concerns.
You can check the shipping fees before purchasing by following these steps, and we hope this will be helpful:
-Search for the item;
-On the size selection screen, you can see the shipping fee listed for each item;
-On the purchase confirmation screen, the amount for "Shipping fee" is also displayed;
Please review the shipping fees with above steps and consider them within your budget before purchasing.
Our warehouses are based in Japan or Singapore, so in some cases, shipping fees may not meet your preferences, and we apologize for that. However, as seen in today’s promotion, we sometimes run campaigns that offer discounts on shipping fees, so please keep an eye out for these opportunities.
Additionally, we are continually working to improve our services based on Voice of Customer feedback, so thank you again for sharing your thoughts with us!
Snkrdunk is the best place to buy and…
Snkrdunk is the best place to buy and sell sneakers. All fees are very economical. And lightning fast shipping. Highly recommend.
1 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you for your excellent review!
We are very happy to hear that you are please with our service and fees!
We appreciate your support and we look forward to serving you in the future too.
Quick ship looked great
Looked great quick ship, buy at ease that purchases are authenticated
2 November 2024
Unprompted review
Reply from snkrdunk.com
Thank you for your wonderful feedback! 🥰
We’re glad to hear you’re pleased with the shipping and feel assured by our authentication service. 🥹
We truly appreciate your support and look forward to serving you again!
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