Price / Delivery good - Quality not so much Not so sure about whether i actually got a new ski helmet - or it was a mfg defect - but the Uvex lid I got had a discontinuity on the side, also on clos... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering experience and immediate order confirmation including a Tracking link. I ordered goggles at a very good price for a ski holiday in 6 weeks time. The goggles are as described and I'm ve... See more
Company replied
Delivery from Europe to UK took 13 days total from ordering. Got emails informing me of eta. Genuine Falke mens ski socks arrived as described and well packaged. Would use again, just allow a week lon... See more
Company replied
I found Snowinn good for snow sport items that might not be readily available here in the UK. Delivery will of course take a bit longer but all customs issues are automatically dealt with.
Company replied
Company details
Written by the company
Snowinn stocks a large and comprehensive range of top quality clothes, equipment and accessories for both skiers and snowboarders. The online shop can ship more than 75.000 references to over 180 countries around the world, bringing top brands at low prices to skiers and boarders everywhere. The Snowinn catalogue features many of the sport’s most recognisable brands, including Salomon, Burton, Atomic and Head, as well as many others. The Snowinn team is made up of skiers and snowboarders, which means they can bring their passion and expertise to the customer. The team shares expert advice with customers who need a little guidance, ensuring that each customer gets the perfect product. Snowinn stocks skis and snowboards, as well as boots, safety gear and specialist clothing – all in the latest styles and at the best possible prices. Snowinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy. Shipping & secure payment! Visit us today at www.snowinn.com
Contact info
C Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- snowinn.com
3.8
Great
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered already several times from…
I ordered already several times from this webshop, and it is always as it is written and expected.
6 February 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Do not buy from this company
Do not buy from this company. If you need to return an item, wrong size etc your return postage label costs you £11.99.
Company has poor customer service.
17 February 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Terrible customer service and hidden fees
Delivery was almost 2 weeks late and I was charged in import fees to Switzerland. Customer service gave contradictory return information and refused any goodwill compensation despite the delay.
Not a reliable experience. Do not order here!
30 January 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company; please contact them as they handle this process.
That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)
We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.
In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Miscalculated delivery timelines
When ordering from this site you cannot rely on the estimated time for delivery. My item was due to be delivered at the latest on 12 Feb and still on the 17 Feb it showing that the courier company in the UK is still to receive the parcel.
17 February 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
Price / Delivery good - Quality not so much
Price / Delivery good - Quality not so much
Not so sure about whether i actually got a new ski helmet - or it was a mfg defect - but the Uvex lid I got had a discontinuity on the side, also on closer inspection it appeared that there were handling smudges - hardest thing will be to do a return..
14 February 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Very happy with my purchase
Very happy with my purchase. The delivery quite slow but I knew that when ordering, so that’s the only reason I didn’t give 5 stars.
12 February 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Service good
Service good. Delivery took a while and delivery company said attempted deliver which was not the case. Arrived eventually
13 February 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
My return parcel was delivered 10 days…
My return parcel was delivered 10 days ago and still hasn’t been processed. This tops off a very stressful purchase experience.
I have now had two separate emails from the company saying my delivery hasn’t arrived but I have tracking from DHL clearly stating it was delivered to their premises. I am at the end of my tether
5 February 2026
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Excellent company
Excellent company. Easy process and fast delivery.
14 February 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
delivery is a failure
They really need to improve their shipping information. The range of products is great, and in some cases the prices are unbeatable.
Shipping, on the other hand, is a complete mystery.
Sometimes your order arrives in three days, sometimes after a month. Sometimes it's better to buy in separate packages because you'll be waiting for $1 panties because that's cheaper for them.
But that's a problem with their platform because they write “in stock,” and it's not in stock, and that's misleading customers.
12 January 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Good price and quick delivery
Good price for my skis. Bindings fitted and setup. Delivered quickly to the UK. No additional hidden costs for shipping / customs. All good. Would recommend and will use again.
10 February 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Good service
Good product, good price and fast delivery. Delivery status was provided throughout. Great service
31 January 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
As requested
5 February 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great offer & fast shipping
Great offer, quick delivery! Would buy again (actually already did). Recommend merchant
1 February 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Goggles not as advertised.
Ordered a pair of Oakley Fall Line goggles ( fire iridium lense ) paid for quick delivery , product didn’t arrive until a week later and wrong lense in goggles which was a further disappointment. Hopefully get a replacement or full refund.
10 February 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Avoid
Avoid. Made an order 25 days ago. Order still not delivered. Company replies are generic and unprofessional. Tracking number did not look genuine. Many laundering company
10 February 2026
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
I purchased an item as a Christmas gift…
I purchased an item as a Christmas gift for a relative. Unfortunately it didn't fit. I returned it having to pay £10.99 via their online portal returns..on December 29th and I finally received a refund at the end of January eve though it says refunds are processed between 7-10 days. I sent so many emails chasing this.. I did usually get a reply saying it hadn't arrived /been processed but the whole experience was awful.
10 January 2026
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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