Price / Delivery good - Quality not so much Not so sure about whether i actually got a new ski helmet - or it was a mfg defect - but the Uvex lid I got had a discontinuity on the side, also on clos... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering experience and immediate order confirmation including a Tracking link. I ordered goggles at a very good price for a ski holiday in 6 weeks time. The goggles are as described and I'm ve... See more
Company replied
Delivery from Europe to UK took 13 days total from ordering. Got emails informing me of eta. Genuine Falke mens ski socks arrived as described and well packaged. Would use again, just allow a week lon... See more
Company replied
I found Snowinn good for snow sport items that might not be readily available here in the UK. Delivery will of course take a bit longer but all customs issues are automatically dealt with.
Company replied
Company details
Written by the company
Snowinn stocks a large and comprehensive range of top quality clothes, equipment and accessories for both skiers and snowboarders. The online shop can ship more than 75.000 references to over 180 countries around the world, bringing top brands at low prices to skiers and boarders everywhere. The Snowinn catalogue features many of the sport’s most recognisable brands, including Salomon, Burton, Atomic and Head, as well as many others. The Snowinn team is made up of skiers and snowboarders, which means they can bring their passion and expertise to the customer. The team shares expert advice with customers who need a little guidance, ensuring that each customer gets the perfect product. Snowinn stocks skis and snowboards, as well as boots, safety gear and specialist clothing – all in the latest styles and at the best possible prices. Snowinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy. Shipping & secure payment! Visit us today at www.snowinn.com
Contact info
C Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- snowinn.com
3.8
Great
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very poor experience
Very poor experience, be warned, they are not located or have any presence in the UK which isn't made clear.
I initially signed up to newsletter for discount code but never received one. I Paid £7 for first delivery but item didn't fit. They wont do exchange. I tried to return myself but discovered they are in Spain and was virtually impossible as it involved vat forms, import & duty forms and other questions, so therefore had to pay for their returns postage label, WHICH WAS £20!!
I wanted to buy the right size item through them but they refused to offer any discount code despite me now having spent £27 on postage to receive and return.
Went to post office having printed off the initial return label they emailed only to discover wasn't the correct label. They email a follow several days later! So had to repackage return item and go back to post office days later. Then waited 35 days before they refunded, and that was only after several very direct emails from me. They state they refund 14 days after received but then moved the goal posts.
Because they are in Spain there were no bodies such as trading standards to report them to. Obviously I wont use again.
19 November 2025
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
SnowInn was quick
SnowInn was quick, precise and Best price in the market!
9 January 2026
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
The order arrived quickly and was well…
The order arrived quickly and was well packaged. I would definitely recommend this shop.
7 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Overall good service
I’ve order multiple times from here and can confirm they deliver on time from my experience. I do have to say the costumer service is not great, it’s just automated messages and when it’s an actual person it’s just copy pasted general messages, could be improved. I am, however, very satisfied with the quality, the prices and the timely manner my orders have been handled.
9 January 2026
Unprompted review
Reply from Snowinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Disappointed with customer support
Previously had a normal experience with Tradeinn Ordered from SnowInn on 11th December.
Due to an error on my part on the address (not including my building number and street address), the item has been returned to sender.
SnowInn support advised they couldn't help and it would be returned and then refunded to order again.
Tracking says it was "Return Delivered" on the 23rd December 2025, several weeks later (9th January 2026), I've still not been refunded and I'm having to chase.
I've tried to contact SnowInn several times via email and called with no answer (Spanish number) however all I get is an automated reply from an agent called "John" with tracking information saying it will be delivered soon...
I appreciate this may not be SnowInns fault that the parcel could be lost however, the lack of human response and a auto-generated one is unacceptable.
If the returns process has failed, this would be on the supplier (SnowInn) to work with the Courier to locate or raise an Insurance claim.
At this rate, it's going to be a charge back request to SnowInn in an attempt to get my money back for a product I never received...
9 January 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have investigated your issue.
A refund has just been issued, you will receive the corresponding amount within the next few days.
14/01/2026 15:10:07 - Refund Amount: 148.49 GBP
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Poor experience - 32 days for order to arrive
Ordered on 28 November a ski-boot bag as xmas present for my daughter. Given estimated delivery date of 15-17 December. After multiple emails chasing my order (and an unexplained change in tracking number) it was finally delivered on 30 December, thirteen days after estimated date. In total took 32 days for my order to arrive. After complaining and suggesting that gesture of goodwill would be appropriate, Snowinn sent me a 5% discount code with 30 day expiry...
First and last time I will use Snowinn. A shame as they have good selection of competitively priced items.
28 November 2025
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Easy to order
Easy to order. Dry cheap compared with competitors.
Came 2 days later than promised but overall good experience.
7 January 2026
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Items never arrived
Items never arrived. Tracking updates wrong. Website trades under a .com.au so you assume its an Australian company but actually trades out of Spain
8 January 2026
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
I ordered a ski helmet from TradeInn…
I ordered a ski helmet from TradeInn with a promised delivery date of December 2. More than a month later, the package is still not delivered.
Tracking shows the parcel cleared customs on December 25, no payment required, and since then — no movement at all. Despite this, customer service keeps sending copy-paste replies telling me to “contact the local carrier,” even though:
• Israel Post does not answer customers
• TradeInn is the seller who chose the carrier
• They are the only party who can open a formal investigation
What makes this worse: my cousin ordered the same item on the same day and already received it.
TradeInn completely refuses to take responsibility, investigate the shipment, or offer a real solution. If I had known their delivery promises were meaningless and that I would be left alone once payment was taken, I would never have ordered from them.
If you need an item by a specific date — do not trust TradeInn.
2 December 2025
Unprompted review
Reply from Snowinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Very poor service
Very poor service. Ordered ski gloves on 9 January, and they are not even out for delivery a month later
7 January 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Ordered and never got delivered
They could not deliver my package
No idea why
After almost ONE MONTH I asked where my stuff is.
“It’s processing its way back to the warehouse“
Is this a joke ?
Give me my money back!!!
Never ever again!!!!
5 January 2026
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
This has been one of the worst online…
This has been one of the worst online shopping experiences I have ever had. I strongly advise against trusting their advertised delivery date windows.
I placed my order on 2 December for a trip scheduled on 20 December. The delivery was initially promised for 9 December, which should have been more than sufficient. However, due to their poor service, my parcel was delayed and was not dispatched until 15 December, despite me sending several messages to the support team.
Each time I contacted customer support, I was only told to “wait” and reassured that the delivery would arrive on time. Unfortunately, what was supposed to be an immediate delivery ended up taking more than a week after the parcel was finally sent.
As a result of these delays, I did not receive my gear in time for my trip. To make matters worse, I am now required to pay an additional £12 to return the item. In total, I have paid £21 for nothing, including £9 for delivery that was advertised as immediate.
I would strongly recommend not relying on their expected delivery dates. To be safe, I suggest allowing at least two extra weeks beyond what they promise. Despite great price deals, better look at other online shops!
20 December 2025
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our customer service. This is not the level of support we aim to provide.
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Returned items using their paid tracked…
Returned items using their paid tracked returns service. Items were delivered to their Hounslow address before Christmas, and still no refund.
When asking customer service, James replied initially, Pedri then later copy and pasted the same response without even looking into the case
2 January 2026
Unprompted review
Reply from Snowinn
Hello,
We are very sorry that our service did not meet your expectations.
Customer satisfaction is very important to us.
We have therefore reviewed your case.
The refund has already been processed and you will receive the credit within the next few days.
January 21, 2026, 15:59:46 – Refund amount: 108.27 GBP
We have taken your feedback into consideration and forwarded it to the relevant department to further improve the quality of our services.
We apologize again for any inconvenience caused.
Sincerely,
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Superb swift service as always
Superb swift service as always. Many thanks indeed.
24 December 2025
Unprompted review
Reply from Snowinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Extremely poor customer service with…
Extremely poor customer service with even worse AI responses. Items ordered on 01/12 said 3/4 day delivery, nothing before Christmas. Has to cancel one item and reorder another to sort the situation out myself, pay two sets of postage and loose black Friday discount from first order that they refused to honour. Extremely dodgy
30 December 2025
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our customer service. This is not the level of support we aim to provide.
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
I’m very disappointed
I’m very disappointed. My delivery is late more then 3 weeks. What is more suport team have sent me 3 the same answers without no specific data of delivery.
This is my order number 64576890, it was done 4th of December and still not delivered. Be careful with this shop. I can’t say anything about products, but I do not believe it will be order.
29 December 2025
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Poor communication and no delivery
Order placed on 29 November and still waiting a month later. Originally told to expect delivery between 8-10 December but it’s now the 29th and still no delivery!
Will not be using this site again!
29 November 2025
Unprompted review
Reply from Snowinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Due to the high volume of shipments during this period, collection and delivery times may vary, so we always recommend placing orders well in advance of the Christmas season.
Your Item was received by Kings Lynn DO on 02-01-2026 and is now due for delivery today.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
The worst possible shopping experience.
The worst possible shopping experience.
Their site is missleading, they say the items are immediate to ship and deliver within 4 days.
It will take 10 days just to gather them and if you are lucky another 10 to deliver.
stay away and pay the extra cost elsewhere.
29 December 2025
Unprompted review
Reply from Snowinn
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our customer service. This is not the level of support we aim to provide.
We are sincerely sorry to hear that our service did not meet your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Delivery nightmare…
Delivery nightmare…. Cant even rate the product yet! Ordered 20 days ago!!! Promised delivery within 5 working days, paid 72aed ( 15£). I got in touch with the company several times asking where is the package-on the way, was the answer! Today, got a phone call to tell me that i need to collect the package from post office or pay additional 50aed (10£) for delivery to the door!! Fummmmming!!!
28 December 2025
Unprompted review
Reply from Snowinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
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