Really like the snowshock no Glycerol syrup but unfortunately on my first order they sent out the wrong flavour. I did email to let them know but never heard back. Hopefully future orders will be corr... See more
Company replied
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See what reviewers are saying
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... See more
Company replied
What an excellent company to deal with, helped through all the installation process and sorted issues on the spot Alan the technician is a great asset, really helpful
Company replied
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos... See more
Company replied
Company details
Written by the company
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Contact info
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, United Kingdom
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4.4
Excellent
191 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slow snow
This product took too long to be delivered and i was invoiced for the goods before they were received
23 April 2022
Reply from SnowShock
Hi Martyn, sorry your delivery took longer than usual, our external couriers are generally very good but not this time! Hope it didn't cause you too much inconvenience.
very quick and efficient service.
15 April 2022
Reply from SnowShock
Thanks Shahid, we hope you have a lovely day.
Always quick and efficient service.
5 April 2022
Reply from SnowShock
Great to hear, thank you. Have a lovely day.
Very fast delivery
Very fast delivery
Excellent products spoke to a lady o the phone couldn’t be more helpful
Would definitely recommend this company
29 March 2022
Reply from SnowShock
Pam, we are so glad you are happy with your experience, have a great day.
Excellent service and delivery
28 March 2022
Reply from SnowShock
Thanks for taking the time leave your review :-)
One of the free stock was missing
One of the free stock was missing. When I asked the driver he said the company always do this kind of mistakes.
23 March 2022
Reply from SnowShock
Hi Kandeepan,
Thank you for taking time to leave us a review. The drivers do not work for Snowshock, they work for a courier company so they would not know what goods are in boxes or wrapped on a pallet. If there is anything missing from your order please contact us and let us know, we will clear up and resolve any issues you may have. We hope you're happy with your purchase.
Kind Regards
Snowshock
Ring to ensure delivery was next day
Ring to ensure delivery was next day. 3 days later still hadn't arrived.
We needed this for a charity event and it cost us lots of money in lost sales.
Order well in advance
23 March 2022
Reply from SnowShock
Hi Marc,
Apologies for the delay with your delivery. Upon looking into this it seems the third party courier was unable to gain access due to a road closure. Once an order is dispatched it is out of our hands and with the courier, it is very rare an order doesn't make it next day however our sales team are more than happy to investiagte and assist in any delays by contacting them on 0330 053 6132.
Kind Regards
Snowshock.
Reply from SnowShock
Thanks Vinit, glad you like it!
I purchased my first slushie machine…
I purchased my first slushie machine for my business! The website was easy to navigate and any questions I had were answered right there on site. The delivery was quick, definitely a two person job for unpacking!
11 March 2022
Reply from SnowShock
Thank you Sarah, it means a lot :-)
Easy to order
Easy to order , quick delivery. Refurbished machine better than expected, looks new. Works great.
21 February 2022
Reply from SnowShock
Thanks Claire, we are glad we exceeded your expectations, have a great day.
Fab delivery great customer service…
Fab delivery great customer service very helpful
16 February 2022
Reply from SnowShock
Thank you, it's great to hear your feedback.
Reply from SnowShock
Thanks, we are pleased we have met your expectations.
An excellent
An excellent, knowledgeable and friendly team that is willing to go the extra mile and will ensure that everything is tailored to your needs.
10 February 2022
Unprompted review
Reply from SnowShock
Hi Boris, thank you for your kind words.
Great service from the team
2 February 2022
Reply from SnowShock
Thanks for the feedback, have a great day.
Never an issue and very reasonable prices.
Ordered from SnowShock on numerous occasions and never had an issue. Very reasonable price and very quick delivery.
Would definitely recommend.
2 February 2022
Reply from SnowShock
Thanks Matthew, we really apreciate the feedback.
Excellent service
Excellent service, next day delivery and any queries answered as soon as they can. Keep up the good service
11 January 2022
Reply from SnowShock
Thanks for taking the time to review us.
Very easy purchase and great product
Very easy purchase and great product. Arrived well packaged. Thanks
16 December 2021
Reply from SnowShock
Thank you David for taking the time to review us, much appreciated.
Ordered online and it was delivered the…
Ordered online and it was delivered the next day. Great machine and everything delivered securely.
9 August 2021
Unprompted review
Reply from SnowShock
Great! Look out for our money saving vouchers, codes and tips that we'll be sending you from time to time.
Reply from SnowShock
This is glowing and so are we, thank you.
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