Snug as a BugReviews 

693
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Shipping is bloody insane O_O plus the quality of the products is okay but no where near the hype.

Company replied

Rated 1 out of 5 stars

This is not the snugasabug onesie company it's a hand made potters bags and totes. They changed the company or sold the domain name cause they don't sell onesies any more.

Company replied

Rated 1 out of 5 stars

I paid $25 for express shipping because it said that it would arrive in 1-2 days. It actually arrived 7 days later after Christmas. When I wrote to the company they blamed me for not reading the fine... See more

Company replied

Rated 1 out of 5 stars

This is a fraud company by name of snug clothing. I have ordered night suit and they have a very cheap quality blanket instead and took the amount in cash from me. Please do not purchase anything from... See more

Company details

  1. Clothing Shop
  2. Children's clothes shop
  3. Men's clothes shop
  4. Ladies' clothes shop

Information provided by various external sources

As Canadians, we know how to keep warm in the most fun and functional way possible. If you’ve never worn a onesie, you have no idea what you’re missing. We’ve been in the onesie business for over a decade, outfitting ski teams, families on vacation, groups of guys heading to the super bowl, dance crews, summer camps, company gatherings, bachelor and bachelorette parties, sport teams, university dorms, you name it. But most importantly, we outfit folks who like to celebrate their quirky side in the most comfortable way imaginable.


Contact info

1.1

Bad

TrustScore 1 out of 5

693 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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1.1

All reviews

(693)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome experience

Awesome experience. Placed my order and got it faster than I thought. The footed fox pjs fit really well and are super comfy. Thanks so much !!

5 January 2018
Unprompted review
Rated 4 out of 5 stars

The length is right on

The length is right on, but it's a bit tight around the upper thighs. Perhaps put a disclaimer that weightlifters should go up a size due to increased size of legs or arms.

4 January 2018
Unprompted review
Rated 5 out of 5 stars

I've ordered online from Snug as a Bug …

I've ordered online from Snug as a Bug three times over the past few years and would definitely do it again. I have been very happy with the quality of their items. There was a shipping issue with my most recent order (which was Canada Post's error), and when I contacted Snug as a Bug's customer service they were friendly, helpful, and made sure the issue was resolved.

4 January 2018
Unprompted review
Rated 3 out of 5 stars

Got on sale onesies

Got on sale onesies, delivered late and both have pulls on them already, other than very soft and comfortable

4 January 2018
Unprompted review
Rated 5 out of 5 stars

Easy, fast, great product

Ordered 4 onesies and was very pleased with the website, shipping and final product. Would not hesitate to recommend them.

3 January 2018
Unprompted review
Rated 5 out of 5 stars

Elf Boot stocking

I purchased a personalised Elf Boot stocking for my nephew. It came very quickly and packaged nicely. Product well made. Would certainly purchase from them again!

3 January 2018
Unprompted review
Rated 1 out of 5 stars

I paid $25 for express shipping because …

I paid $25 for express shipping because it said that it would arrive in 1-2 days. It actually arrived 7 days later after Christmas. When I wrote to the company they blamed me for not reading the fine print on a different part of the website and blamed Canada Post. I found this to be unacceptable and will never purchase from this company again. Instead of taking responsibility and at the very least covering my shipping cost I received correspondence that pointed the finger at me, the consumer for missing their deadline (which I did not see posted anywhere even after going back to look for it) by 15-20 minutes for the product to arrive before Christmas.

3 January 2018
Unprompted review
Snug as a Bug logo

Reply from Snug as a Bug

Hello there, The original communication was as follows:
"Hi Tom
I am sorry about this. Express shipping should have gotten this to you however once in Canada Post’s hands it’s out of our control. Our website had Tuesday 3pm deadline for express shipping to get this by Christmas. If you feel you need to return this, please either return to sender or use the return label inside the package.
Kind Regards"
The Tuesday 3pm deadline was posted on our website, a countdown clock for delivery for Christmas. This was not in any fine print, just a notification. Your package was attempted delivery by Canada post on the 23rd at 12:30 pm, however they notated business closed, so a second attempt was to be made. They are now holding this package. We are very sorry about this, however as previously advised, please return to us for refund if that is what is desired. Sincerely, Snug As A Bug Team

Rated 5 out of 5 stars

These are the best…

These are the best onsie pj's out there. Very expensive but worth the price. These are the second pair for my kids as they grew out of the first. Be careful how you wash so they stay soft.

2 January 2018
Unprompted review
Rated 2 out of 5 stars

Sizes were off

The sizes of pajamas were not correct and did not fit correctly.

2 January 2018
Unprompted review
Snug as a Bug logo

Reply from Snug as a Bug

Hi there, we are sorry to hear this. We invite you to call us at 1 800 539 9517 to perhaps review the sizing and assist to determine a better fit. There is also a sizing chart on our website if you wanted to review, https://snugasabug.com/sizing-help/
Sincerely, Snug As A Bug Team

Rated 5 out of 5 stars

No complaints

Shipped quick, fits well as per their sizing charts, good quality, no complaints. I would use them again

2 January 2018
Unprompted review
Rated 5 out of 5 stars

Ordering and delivery were painless

Ordering and delivery were painless, smooth and easy. I am waiting on an exchange in size for what I ordered, but so far all indications are that things will be just as easily and smoothly processed. The return tags and form made the entire transaction easy.
Made in Canada!

1 January 2018
Unprompted review
Rated 5 out of 5 stars

Great company!

Shopping online was easy and my product was ready the next morning for pick up. They sent me an email saying it was ready and I sent a courier and didn’t have any problems! Good quality stuff, I love supporting Canadian companies!

1 January 2018
Unprompted review

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