Snusline Reviews 9,350

I ordered 17 days ago and yet I didn’t receive anything or a reply to my inquiries. Makes me wonder if this is a scam site or not . FYI the tracking information they provided says sender is preparing the items still ,

Ps - in your reply you said you explained everything but in reality you didn’t . I received anything even tho I send you multiple emails inquiring about my order none of them got any reply . And I demand an explanation of what happened to my order , tracking information says it still haven’t shipped .
Now it’s been more than 20 days .

After you make an order on their site, they send me a tracking code for my package. The tracking code does not work and they never get back to me. I tried contacting them through customer support and through this email address that their "bot" keeps posting on this site, but no reply. I would warn other people against order anything at Snusline.com

I have ordered off this website once before and my order came within 5 days, now i have been waiting over 2 weeks for the goods to come and the tracking still says "an item label has been printed" and goods have still not left orgin country, no response from customer services. I will not be ordering from this site again thia is deffinatly not the service advertised on the website "delivery to the UK within 7 buisness days"

I have used this company for a couple of years now with very few problems. My latest order is way overdiue. Tracking says its in canada and no change for 1 month now.
Have e mailed but have not recieved a reply.
Shame that this happened because generally pretty good. Customer service letting them down. Covid is no longer a valid excuse used by too many companies now.
Order 200407348

Have to say that this is amazing company. Ordered änglaholm 3 stocks. Normally things that I order online can take forever to arrive because I live on a small island. But arrived within 2-3 weeks.

Thanks for super service.
Keep up the good work.

First order came in 16 days. Everything was good. The second one… oh god, it took them more than a month and when I finally received it I was blown away! They cut out original “best before” dates and slapped their own. They do this so they can sell expired or closed to being expired snus. That’s shady. My third order, which was placed few days after the second one, didn’t arrive at all (cuz it wasn’t even shipped!). Won’t order again. Want a refund. 0/10

Update August 18, 2021: I have messaged Snusline on Monday, to the email address given in the Snusline reply below. I have received no email back but six outstanding packages have arrived today on Wednesday, two days later.

I have thus updated my score and will give Snusline another go and will update the results here. If future deliveries are on time, I will be delighted to update the score further to five, as I have to say, minus this one major glitch, the experience with Snusline over the past five years has been excellent.

It would be good if customer service would reply to messages as efficiently as before.

Original post August 15. 2021: I have been using Snusline for years and have never had any problems, shipments used to arrive quickly and support was always there to help if anything went wrong. However, a number of packages have now been delayed for over two months and there was no reply to two of my messages. I am not sure if the company is still in business, but I have had to order from elsewhere. This is a shame, as Snusline has always been quick and efficient and I have recommended it to a number of friends in the past, especially in the UK. I wish I knew what was going on or they send information via email or publish it on their website so I know if this is some temporary (although it's been two months now) glitch or if I need to find another reliable supplier on a more permanent basis. I would not dare order again until my current orders arrive and until I am confident that this won't happen again.
Also, whereas the new tracking option is good in theory, in practice, it's quite useless as all it says for one of my orders is "Received for overseas delivery" and the date is "2021-07-04 00:00" so I don't know if it has even left the country of origin. Same with other orders.

I’m trying to work with you guys but it’s just not making no sense.
I will not email you as all I will get is 6% of my next order.
Some what joke.

Email received 12/7/2021
“Celebrate July with a 7% discount”

I don’t use discounts of yours I pay in full. Like us all.
You system can vouch I have not.

The question is why or how do I know about that email…
I have a total of 6 email address.

Here’s a few order numbers from the past to show much thousands I have spent with you. Over the past 3-4 years.

I don’t know how much more you think I will sit back and let you give me 6% discount for waiting a total of up to 8 weeks. By then the product been out of a cool area and going to be delivered dry…..

100383031 different emails address but it’s me.

200405296 different emails address but it’s me.

100374204 different email address but again it’s me.

100380386 again different email address but it’s me.

100320207 different email but guess what it’s me.

You look at the delivery address for all them orders in the past as it’s all linked to 1 last name.

Me.

1 address ends 5dd the other 9XJ

I am not your most used or have spent the most money with you but my other email address that isn’t linked yet will show you how much serious money Iv spent with you guys.

I will not be sending no more emails as all I’m going to see is copy and past. Now you have 1% of my old orders I would love to see your reply.

It’s not the fact that I still don’t have my product it’s the fact i am being ignored via Twitter and 4 emails. I have used you guys for many months and this last order will most certainly be my last.

Your email system says it’s been shipped but tracking shows different

“The sender has issued an item label for this tracking number”

What on earth is going on.

[Order #200409525]

update:

You guys are trying to give me 6% of my next order plus I could wait up to another 3 weeks on top of the 40 + days that’s gone past…
And no refund option whiles I have spent over 1000£ with you guys over the last 4 years.

Nice. No I will not email your customer service and keep your 6% discount you truly messed up

Can not recommend this site. My shipment was split in two. = 2x import tax 50€ 3+ weeks delivery time.

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What they say on the homepage:

Most online snus distributors do not deliver to Europe and although some do, their customers pay a large amount of fees in taxes and transport, making their products cost much more than their market price and therefore making them unaffordable to some.

Snusline solves that problem since we are based out of a country that can legally distribute its products all around the world, including Europe, without incurring neither taxes nor transport fees for our customers.

I can only speak for the UK but this is literally the best place to get Snus to the UK with free delivery. Granted, there prices are not as competitive as some Swedish sites that use a carrier like UPS. UPS charges at least €20 delivery to the UK, so you have to order a pretty high quantity to make it worth it. I've only ever had 1 order with a slight hick-up and they emailed me instantly telling my what was out of stock. In that email they issued me with a code, giving me a full refund for my next order (which I used immediately) Any Snus lovers in UK I would 100% recommend this place.

I ordered to the uk on tuesday and it came on friday. Very quick🤩🙌

Well firstly let's be honest, when you live in a country where it is impossible to GET real good Snus Brands, Snusline is an absolute lifeline. Over here in the UK Snus is impossible to buy (at least the best quality stuff is) and you are left with OK but obvious choices. I have used Snusline on and off without a hitch and I am pleased with the choice of brands available. Everything from the budget brands through to the elite type is catered for, choices are excellent. Now as far as shipping times go it may be true that you will wait a while for your order but when you weigh this against what is available, the choice and convenience it is small price to pay. Only once was snus out of stock and Snusline credited me with a voucher that allowed me to make another choice. The other aspect has to be the discounts, the more you buy the more generous the discount and adding the free and trackable shipping into the mix I feel that this is an excellent company. Until the laws surrounding snus are reversed Snusline presents a viable and sound option to buy elite brands at discounted prices. And yes, I did email them on an occasion and I did get a reply. Keep up the good work SL.

I'm normally very happy with Snusline, but this time just 12 cans arrived (I ordered 40). I did not get a receipt and I cant get in contact with the customer service.

Is Snusline still active?

Order arrived in rapid time and packaged well. Will be using again!

Hello.

I made an order from snusline but in some way my package didn’t arrive. Tried to contact anusline and the only reply I got was that we can’t do that or we can’t do that. I will never recommend this site to anyone who doesn’t want to loose his money and don’t get anything for it. No money back or anything… this company don’t know how to make good service and to treat their customers! Be careful for them!!

The only people actually successfully delivering without impediment or massive shipping fees.

I just received a log of Siberia.
Shipping took like 28 days. Longer than usual but still ok. (no tracking for me)
I would recommend this company 10/10.
But shipping could be faster, but it’s free so no problem for me.

Excellent service, fast delivery and cheapest price on the market. I have bought from other sites but Snusline is by far the best, they never let me down. I like also how you can easily track the parcel following its whereabouts until final delivery directly into your account. Highly recommended company!

I made a second order and everything went perfectly. Awesome shop highly recommend it