We had difficulty sending SODAQ Visa payments and they acknowledged the problem was at their end. The shipment was delayed by 10 days stuck in London UK finally got released and it ended up in Vancou... See more
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The product does not perform its primary function (sending/receiving mobile data). Email was jovial but unhelpful. Basically a statement that the person had seen it work. No information about how... See more
Company replied
Some companies are innovative and rapidly create new products, but then there are small bugs because they didn't test enough. Other companies are slower and take their time to make sure everythin... See more
Company replied
GSM modules didn't work out of the box. With prompt assistance from the support team we were able to determine that the manufacturer used non-default settings for this batch. They provided step-by-ste... See more
Company details
Information provided by various external sources
Our competence lies in the environmental Internet of Things. This means that we create scalable solutions to connect things outdoors. Harnessing the power of the sun to deploy our solutions is imperative to what we are doing at SODAQ. We want to create a smarter environment, that can sense what’s going on and tell us how to make better decisions.
Contact info
Bussumerstraat 34, 1211 BL, Hilversum, Netherlands
- 035 300 0301
- info@sodaq.com
- sodaq.com
3.8
Great
86 reviews
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Reply from SODAQ
Dear Customer,
Thank you for your review, we always appreciate the feedback. Enjoy your products and hope to see you again soon!
With kind regards,
SODAQ
Nice and easy to deal with
Nice and easy to deal with. Seems like a great product so far
2 August 2018
Unprompted review
Reply from SODAQ
Dear James,
We appreciate your fantastic review. We hope you enjoy your product as much as we enjoy providing it!
With kind regards,
SODAQ
Poor informations on delivery after 10…
Poor informations on delivery after 10 days
31 July 2018
Unprompted review
Reply from SODAQ
Dear Customer,
We are sorry to hear you had poor information about your delivery after 10 days. Some aspects of the delivery are not in our control (when we hand it over to the postal services) regardless of our efforts to provide efficient shipping. If you still have not received your parcel, please email us at info@sodaq.com so we can help you personally with obtaining more information.
With kind regards,
SODAQ
The product does not work
The product does not perform its primary function (sending/receiving mobile data). Email was jovial but unhelpful. Basically a statement that the person had seen it work.
No information about how to diagnose the problem or where to get additional help (e.g. how to contact the mobile service provider).
The board finds the operator, but making a connection takes forever (longest wait over 30 minutes). Not even an error message.
Pressing the urgency of getting it to work, email conversation stopped.
The product is trash. It was an expensive lesson.
29 July 2018
Unprompted review
Reply from SODAQ
Dear Customer,
We are disappointed to hear you had such an unpleasant experience with us! If you would email us again (info@sodaq.com) we would love to help you personally and make it right.
With kind regards,
SODAQ
No shipping on Saturday and Sunday
No shipping on Saturday and Sunday
And no same day shipping
8 July 2018
Unprompted review
Reply from SODAQ
Dear Customer,
As a relatively small and rapidly expanding company, we are not always able to provide every shipping service possible (such as Sunday or same day shipping). However, we believe our current worldwide, 5-days a week shipping options are able to provide our customers with a fluid and quick shipping experience.
We do consider your feedback and will make sure to consider Saturday/Sunday shipping as well as same-day shipping as we expand further.
With kind regards,
SODAQ
Reply from SODAQ
Dear Paul,
We are very glad to hear that you enjoyed the quality and innovation of our products! Thank you for your review.
With kind regards,
SODAQ
great value !
25 June 2018
Unprompted review
Reply from SODAQ
Dear Customer,
Thank you for your positive review! We appreciate it and hope to help you again in the future.
With kind regards,
SODAQ
Good board but sub par support and TTN support for NON CAYENNE fans !
Good board, quality and assembly. Documentation is VERY limited specially in terms of TTN onboarding and Payload Decode if NOT CAYENNE. Also no youtube helper. Good tech but not really customer friendly. Could be much better for that price (arduino, seedstudio, pycom, etc.)
23 June 2018
Unprompted review
Reply from SODAQ
Dear Sir / Madam G.,
We are glad to hear you enjoy the quality of our boards. We hope to provide support through our website support.sodaq.com and on YouTube we provide an introduction to programming the boards (https://youtu.be/G3OovUzntz0). That being said, we appreciate the feedback and we hope to improve our support systems to a greater extent.
If you have any remaining questions or comments, please email us at info@sodaq.com so we can provide you with a personalized response.
With kind regards,
SODAQ
Innovative AND robust, a rare combination
Some companies are innovative and rapidly create new products, but then there are small bugs because they didn't test enough.
Other companies are slower and take their time to make sure everything works perfectly.
SODAQ is a rare case, because they are one of the first to produce new products and yet the products also work perfectly. Highly recommend them.
22 June 2018
Unprompted review
Reply from SODAQ
Dear mvo,
We sincerely appreciate your review. We are glad to see such a positive perspective on our company and that our hard work pays off!
With kind regards,
SODAQ
Transport does not work well
Ordered on 10th May 2018 and after 12 days still no idea where it is.
Amazon ships in a couple of days. They need to improve quality of delivery
22 May 2018
Unprompted review
Reply from SODAQ
Dear Customer,
We're deeply sorry that your parcel has not arrived yet, please contact info@sodaq.com with your order details so we can help you further.
With kind regards,
SODAQ
Excellent service.
Excellent service. The product information is adequate. Very good in general.
21 May 2018
Unprompted review
Reply from SODAQ
Dear Antonio,
Thank you for your review! That's great to hear, we're glad you had a good experience and hope we can provide you with our services again in the future.
With kind regards,
SODAQ
fast delivery
fast delivery, receiving items as ordered, everything works properly.
4 May 2018
Unprompted review
Reply from SODAQ
Dear Max,
We're delighted to hear that, we hope you will enjoy the products!
With kind regards,
SODAQ
Parcel not reveived yet 7 days after…
Parcel not reveived yet 7 days after order. Sodaq top! Parcel Service not.
30 April 2018
Unprompted review
Reply from SODAQ
Dear Customer,
We're sorry to hear that your parcel was so delayed! Please e-mail our support page (info@sodaq.com) with the details of your order so we can resolve this issue.
With kind regards,
SODAQ
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