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sofabed.co.uk Reviews 

482
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the sofa beds, noting they are sturdy, beautifully designed, and fit nicely into various living spaces. People also highlight the helpful customer service and smooth delivery process, mentioning that staff are very pleasant and items arrive efficiently on time. Some reviewers were not happy with delivery delays or receiving incorrect sizing, noting that communication regarding orders could occasionally be lacking. Others mentioned occasional problems such as delivery items being left outside or minor difficulties during the overall purchasing and ordering experience.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, sturdy build,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrive on time and... See more

Quality

Consumers find quality to be positive, highlighting excellent craftsmanship, sturdy materials, and a... See more

Order

Reviewers express mixed feelings about their order experiences, often feeling initial worry or doubt when... See more

Service

People report positive experiences with service, highlighting prompt assistance and attention from helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the customer service. We ordered in what should have been enough time to get our bed delivered the day before some friends came to stay over, but the delivery company booked us in for... See more

Company replied

Rated 5 out of 5 stars

Good communication with the delivery team ordered my bed and they arranged time and date with me straight away I was sceptical as I have seen so many negative reviews, so I was worried and scared. Too... See more

Company replied

Rated 5 out of 5 stars

Ordered a lovely sofa bed when arrived slight issue with the size. Spoke to the CEO Steve. Could not have done anything better. Made me new arms to my specific size. Fantastic customer service and gre... See more

Company replied

Rated 5 out of 5 stars

I always had a doubt whether I had done the right thing to order online without actually trying out this sofa bed first. The quality of the sofabed is wonderful. I do find it slightly too firm at the... See more

Company replied


Company details

  1. #19 of 24 best companies in Furniture maker
  2. #236 of 394 best companies in Home Furniture Shop
  3. #166 of 248 best companies in Home improvement shop
  4. #59 of 92 best companies in Sofa store
  5. #22 of 25 best companies in Upholstery shop

About sofabed.co.uk

Written by the company

Sofabed.co.uk - Genuine UK Manufacturers of Bespoke Sofabeds

*FACTORY PRICES direct to the public
*Over 130 fabrics
*Handmade gorgeous sofabeds
*UK wide delivery in 4 weeks or less
*PAY IN 3 INSTALMENTS with Paypal
*Rated Excellent on Trustpilot
*Hand crafted sofabeds direct from the UK manufacturer
*Buy Direct from the manufacturer
*aquaclean® fabric treatment available

Sofabed.co.uk makes every sofabed that we sell in our UK factory, so when you choose one of our sofa beds you know you are buying a quality piece of British Furniture. We do not use middlemen or have expensive retail shops we are simply a UK manufacturer with our own website. So when you buy from Sofabed.co.uk you are buying direct from the manufacturer so you know you are getting a great deal.

Our 2 seat sofabeds include contemporary designs such as the Chelsea sofabed and more traditional designs like the Chesterfield Sofabed. So whatever your personal preference sofabed.co.uk has a sofabed to suit you.

As well as traditional 2 seat sofa beds we have Box beds. The Cheshire Double Box bed is in the style of an Ottoman but cleverly includes a small double bed. The Sussex Single Box Bed does exactly what it says on the tin in that it contains a single bed in a pouffe. Finally, for those that like things a bit different to the norm we have the incredibly popular Chaise Longue Sofabed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

482 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(482)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

My own fault

My own fault.
Picked wrong fabric. Final result disappointing & quite expensive. Not sure how to rectify mistake.

7 August 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Jody

Thank you for writing a review for us and for your order. I am sorry to hear that the sofabed was not as you hoped for. I have had a look back and this review is the first time that we have been made aware that there was an issue with this order. We always try our best to ensure that customers are happy with their purchase and to this end I know our MD Steve has called you to see how we can assist.

I can see that we sent the fabric swatches you requested prior to order. As such to receive a 2 star review when we made the sofabed in your choice of fabric and delivered it is a little unfair. That said we will always try and help so if you can get back in touch with Steve we will try our best to solve this.

thanks

Paul

Rated 5 out of 5 stars

Fantastic Customer Service.

Wow - Excellent service from start to delivery of a very good UK made sofa bed and related items. I contacted Karen to know more about the product. Given fantastic information and answered all my questions. She even sent me the cloth design patches to choose from. The items I ordered were delivered exactly on the date agreed, personally delivered and set up by James and his colleague. Thank you I shall in the future definitely recommend your company.

4 October 2024
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Tarique

Thank you very much for your review detailing our service and for your recommendation. Thank you also for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent Service

Arrived earlier than expected due date, packed very well.
Excellent service.

15 August 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Karen

Thank you very much for taking the time to write a review for us and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Cracking sofabed

The delivery wasn't great, but the sofabed is fantastic. And a very good price

15 August 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Dan

Thank you very much for your review of the sofabed and the delivery. Thanks also for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Our sofa bed is beautiful and extremely…

Our sofa bed is beautiful and extremely comfortable, we choose our fabric and the quality is excellent
I highly recommended

27 July 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Sarah

Thank you so much for writing a reviews and for your order. It is appreciated.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great seller

The whole process of ordering the sofabed to delivery was very seamless. Really happy with the quality of the sofabed too.

11 July 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Ed

Thank you so much for the order and for the review of the delivery process.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great comms

Great comms. Great product.

22 July 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi John Thank you very much for your review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Attractive, comfortable sofabed at a competitive price

I researched a lot to find a comfortable sofa bed, having had a very uncomfortable one in the past. So many look and feel dreadfully uncomfortable and I’d almost given up hope when I found this company. They ticked all the boxes - friendly helpful staff, standard double sized spring mattress, half slatted base to give extra support, very attractive design, very good choice of fabrics and at a better price than the uncomfortable sofa beds I’d looked at. Initially the cushions feel very firm but with use I know they will soften a little.

3 July 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Thanks very much for your review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

If you need a Sofa bed then look no…

If you need a Sofa bed then look no further. I can't fault my experience from start to finish, they went above and beyond. From answering my many questions during the sales process, letting me visit the warehouse to see the product, updating me on the process, quality of the sofa bed through to delivery. Very easy to contact always available to help pre, during and post order.

2 July 2024
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Reply from sofabed.co.uk

Thanks so much for writing a review detailing your experience with us. Thanks also for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Overall happy 😊

Kept us informed throughout regarding status of delivery. Very happy with how it fits into our snug. We haven’t used the sofabed as yet, but easy to pull out. The sofa is on the firm side.

19 August 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you very much for your review.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Above and beyond

The company went out of their way to provide a great experience. After the initial order I had made did not fit in the room, they created another sofabed in under a week so the guest we had arriving had somewhere to sleep. Great business with integrity - you don't find this often enough.

8 July 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you for writing a review detailing your experience with us. Thanks also for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Highly recommended

From start to finish very efficiently carried out. The sofa and ottoman made beautifully. Somerset sofa with the moleskin night sky. Looks gorgeous. Very pleased with workmanship and customer service. Would highly recommend Sofabed. thank you especially to Dawn who I think made my sofa. Very well done!

5 August 2024
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Kate

Thank you very much for your review of the Somerset sofabed and for your recommendation.

thanks


Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great experience!

I had a great experience with Sofabed.co.uk. We ordered a hotel quality mattress for our sofa bed as it’s going into and Airbnb. They were very helpful, offered good advice and the delivery was very quick and straightforward.

4 July 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you so much for writing a review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent company – highly recommended

I ordered a Gothenburg sofa bed for my parents‘ spare room. The service we received was superb from start to finish. Fabric samples were quickly dispatched and a good size. When I phoned with a couple of questions the Managing Director was incredibly helpful. Then after I placed the order we were kept informed of its progress by email and phone, which showed how much the company cares about customer service. The gentlemen who delivered the sofa were friendly and professional and the actual piece of furniture is wonderful. It is solid, well made with a smooth, easy to operate mechanism. I would not hesitate to recommend this company to friends and family.

3 August 2024
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Helen

Thank you so much for writing a review of the Gothenburg Sofabed and your experience with us. Thanks also for the order.

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

Very comfortable sofa

Very comfortable sofa
Looks smart
Sofa bed a bit shorter than what we had in mind

2 July 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Sady

Thank you very much for taking the time to write a review for us.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Lovely sofa bed

6 June 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Kathryn

Thank you very much for your order and for writing a review for us.

Paul
Sofabed.co.uk

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