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sofabed.co.uk Reviews 

482
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the sofa beds, noting they are sturdy, beautifully designed, and fit nicely into various living spaces. People also highlight the helpful customer service and smooth delivery process, mentioning that staff are very pleasant and items arrive efficiently on time. Some reviewers were not happy with delivery delays or receiving incorrect sizing, noting that communication regarding orders could occasionally be lacking. Others mentioned occasional problems such as delivery items being left outside or minor difficulties during the overall purchasing and ordering experience.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, sturdy build,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrive on time and... See more

Quality

Consumers find quality to be positive, highlighting excellent craftsmanship, sturdy materials, and a... See more

Order

Reviewers express mixed feelings about their order experiences, often feeling initial worry or doubt when... See more

Service

People report positive experiences with service, highlighting prompt assistance and attention from helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the customer service. We ordered in what should have been enough time to get our bed delivered the day before some friends came to stay over, but the delivery company booked us in for... See more

Company replied

Rated 5 out of 5 stars

Good communication with the delivery team ordered my bed and they arranged time and date with me straight away I was sceptical as I have seen so many negative reviews, so I was worried and scared. Too... See more

Company replied

Rated 5 out of 5 stars

Ordered a lovely sofa bed when arrived slight issue with the size. Spoke to the CEO Steve. Could not have done anything better. Made me new arms to my specific size. Fantastic customer service and gre... See more

Company replied

Rated 5 out of 5 stars

I always had a doubt whether I had done the right thing to order online without actually trying out this sofa bed first. The quality of the sofabed is wonderful. I do find it slightly too firm at the... See more

Company replied


Company details

  1. #19 of 24 best companies in Furniture maker
  2. #236 of 394 best companies in Home Furniture Shop
  3. #166 of 248 best companies in Home improvement shop
  4. #59 of 92 best companies in Sofa store
  5. #22 of 25 best companies in Upholstery shop

About sofabed.co.uk

Written by the company

Sofabed.co.uk - Genuine UK Manufacturers of Bespoke Sofabeds

*FACTORY PRICES direct to the public
*Over 130 fabrics
*Handmade gorgeous sofabeds
*UK wide delivery in 4 weeks or less
*PAY IN 3 INSTALMENTS with Paypal
*Rated Excellent on Trustpilot
*Hand crafted sofabeds direct from the UK manufacturer
*Buy Direct from the manufacturer
*aquaclean® fabric treatment available

Sofabed.co.uk makes every sofabed that we sell in our UK factory, so when you choose one of our sofa beds you know you are buying a quality piece of British Furniture. We do not use middlemen or have expensive retail shops we are simply a UK manufacturer with our own website. So when you buy from Sofabed.co.uk you are buying direct from the manufacturer so you know you are getting a great deal.

Our 2 seat sofabeds include contemporary designs such as the Chelsea sofabed and more traditional designs like the Chesterfield Sofabed. So whatever your personal preference sofabed.co.uk has a sofabed to suit you.

As well as traditional 2 seat sofa beds we have Box beds. The Cheshire Double Box bed is in the style of an Ottoman but cleverly includes a small double bed. The Sussex Single Box Bed does exactly what it says on the tin in that it contains a single bed in a pouffe. Finally, for those that like things a bit different to the norm we have the incredibly popular Chaise Longue Sofabed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

482 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(482)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful, stylish and comfortable

Beautifully made and stylish sofa bed.
Extremely comfortable and perfect for our guest room.
It also came with a free deluxe duvet and a set of pillows which are actually of high quality too.
Communication was spot on from start to finish and an overall super satisfying experience and truly wish there were more companies like this one.
If you are looking for a stylish, good looking and high quality sofa bed look no further as this is the place to order from.
Thank you to everyone for a fantastic experience and product and hope you all have a wonderful Christmas and New Year’s celebrations !

13 October 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you very much for writing such a detailed review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent service

Excellent service, top notch quality soda bed. We chose the hotel action option.

2 November 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Bryan

Thank you very much for your order and for writing a review.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great customer service from James

James was really helpful when we were worried whether our chosen sofabed would fit up the stairs - which it wouldn’t have, so James helped us choose one that would.

9 October 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Mark

Thank you very much for the review and for your order.

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

Overall, very good experience!

Overall, very good - website ordering, quality of product, delivery etc. Well done.

Didn't quite get to five stars because of one or two minor comms issues (problems with phone lines, not getting the day before alert about delivery slot), but these things happen

25 November 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Paul

Thank you very much for taking the time to write a review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Easy peasy

Simple website, easy to customise sofa-bed to our spec. And helpful telephone support with no annoying automated messages, just an actual human. Refreshing. Delivery was on time and straightforward too.

14 October 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Peter

Thank you very much for taking the time to write a review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

I’m so over the moon with my sofabed

I’m so over the moon with my sofabed - brilliant customer service - from checking in with me when I’d ordered samples to liaising with the delivery company on my behalf. It was ready within a month and it is absolutely perfect. Highly recommend

13 October 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Hannah

Thank you very much for writing a review, its great to hear how happy you are with the sofabed.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Good company

Well made came on time easy to order would use them again

13 October 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you so much for writing a review for us.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Very happy customer

Couldn't be more pleased with our sofabed. The sprung mattress makes the bed very comfortable to sleep on. Excellent customer service and arrived within timescale. Very helpful delivery men. Highly recommend.

13 October 2024
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Reply from sofabed.co.uk

Hi Kate

Thank you very much for your review and for your order.

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

Would recommend

It was roughly three weeks from placing my order to delivery,I was informed when the sofa was going to be delivered and could change the date to suit me.
The delivery personal were very polite and tried to help but could not fit the sofa through our front door we measured before ordering and it should have fitted but you have to take into account the packaging and that the feet are already attached, after phone calls to their office we were told that the men were on a tight schedule and could not help, it was concluded that they would either have to take it back of leave it in the garden,We choose to leave it in the garden as we knew that it would fit if unwrapped and manoeuvred right, in fairness the two men did not like leaving it like that as we are both pensioners but their office insisted.
We managed to unwrap and it was simple to unscrew the feet then we had to asked two very kind men that were passing to help us take it into the house which took them less than two minutes.
The sofa is very well built and sturdy very comfortable to sit on it is nice and firm unlike many others that you can feel the bed when you sit on them, the one seat cushion could have been sewn a bit better it is slightly out of square,the bed is easy to pull out and put away, we did pay for the hotel action very much worth it I have arthritis and can manage on my own.The mattress is good ( upgraded with hotel action)We did buy a little mattress topper not necessarily needed but my preference because of arthritis,which you have to store elsewhere it will not fold away with the bed.
I would recommend to anyone who needs a spare bed on occasion.I would also recommend that maybe the feet should come unattached to the sofa .

29 September 2024
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Reply from sofabed.co.uk

Hi Ann

Thank you so much for taking the time to write such a detailed review highlighting your experience. Thanks in particular for detailing what happened with our carriers as this helps us. We will be taking this up with them as they did not complete the delivery to the standard we would expect.

Thanks also for the recommendation.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Easy

Easy to order. Good quick customer service on a query I had. Good delivery.

5 October 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Eileen

Thank you very much for the order and the review.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

So impressed we bought another.

We spent a long time looking for new sofas for our lounge. We could not find anything that met our needs. We had purchased a sofabed from you 18 months ago, and were very impressed with the quality of the sofabed.
So decided that although another sofabed was not needed, we would buy another to use purely as a sofa.

The price although not the cheapest, is very competitve for the quality of the build.

30 September 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Joanna

Thank you so much for writing a detailed review of your new sofabed and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent

The website offers all the information needed to make a decision. The order process was simple and straightforward- I was initially concerned about the delivery not arriving in time to suit my needs, but all it took was a phone call to Blackdog Upholstery to experience the high level of customer care they provide. They were personable and eager to help, and I got my order early and delivered to my room of choice. The product is of excellent quality; I am very pleased with my purchase and would recommend anyone to go directly to Sofabed.co.uk.

26 September 2024
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Reply from sofabed.co.uk

Hi Heloise

Thank you very much for writing a review detailing your experience with us. Thank you also for your order it is appreciated.

thanks

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Well made

Well made , delivered in quoted time scale. Exactly as described

13 September 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Pauline

Thank you very much for the review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Love my sofabed!

Fast delivery, great comms and the product is exactly what I wanted. Beautifully made with attention to detail.

18 September 2024
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Reply from sofabed.co.uk

Hi Su

Thank you for your review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service ! Ordered two sofa bed in boxes , arrived quickly and look fantastic quality in velvet ! Thanks again would recommend to anyone

7 October 2024
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you very much for the order. It is great to hear you are so pleased with the Box beds.

thanks for the order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Courier company could not get product…

Courier company could not get product upstairs and left it in the hallway. The company went above and beyond to rectify this and it was relocated within a few days. My dealings with them were fantastic and I thoroughly recommend them for that and the sofa is lovely

15 September 2024
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Reply from sofabed.co.uk

Hi Caroline

Thank you for the review and the order. I am sorry there were issues with the carriers but I am glad we were able to rectify this for you.

thanks

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent service

Great service in the face of a failure by the delivery company.
Very quickly rectified and to my complete satisfaction.

14 September 2024
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Reply from sofabed.co.uk

Thank you very much for the review and for your order. I am glad we were able to sort everything for you after the carriers let you down.

Thanks


Paul
Sofabed.co.uk

Rated 4 out of 5 stars

The sofa is great

The sofa is great. The packaging and delivery could have been better. Leave off the legs so they don’t mark the hall walls as they needed to be repainted

31 August 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Stuart

Thank you very mcuh for your order and for writing a review. I am sorry that there was an issue with the delivery, but I am glad you are happy with the sofabed.

thanks

Paul
Sofabed.co.uk

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