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Sofa Bed Expert Reviews 201

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, noting their durability and stylish design. Many people highlight the efficiency and professionalism of the delivery service, with teams being friendly, helpful, and providing clear demonstrations. The overall service, from initial communication to installation, is frequently described as excellent, making the entire purchasing process smooth and hassle-free. However, some customers also noted minor issues such as a missing foot from a sofa or a delay in receiving a fitted sheet, with one reviewer finding the sheet quality poor. Additionally, a few people found the sofa bed to be too firm for extended sitting or sleeping, leading to discomfort.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of the... See more

Quality

Customers consistently express high satisfaction with the quality of products, describing them as well-made,... See more

Delivery service

People report positive experiences with delivery service, highlighting the professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery men were friendly, patient and helpful. The only thing is that the sofa is quite heavy to move, and I did not notice the space from the wall. The sofa is comfortable (medium-firm),... See more

Rated 5 out of 5 stars

Brilliant delivery team. We are on the 3rd floor of a tenament building with no lift and the guys, cheerfully, carried it up, put it all together, gave a detailed demonstration of how to make it into... See more

Rated 5 out of 5 stars

I'm truly pleased for the purchase. Brilliant communication with customer service from the start to finish. Awaiting time as agreed and received several updates what is happening. Sofa is beautiful... See more

Rated 5 out of 5 stars

Our choice of fabric and model were decided after doing showroom visit. Ordered back in March and delivered in June as requested for when we'd decorated and new carpet etc fitted. Delivery day and tim... See more


Company details

  1. #21 of 91 best companies in Sofa store

About Sofa Bed Expert

Written by the company

At Sofa Bed Expert, we believe in combining style and functionality to create the perfect addition to your home 🛋️. Our sofa beds offer the best of both worlds, providing a chic place to sit and a comfortable bed for guests.

Designed with attention to detail and timeless elegance, our sofa beds are an investment in your home’s comfort and style. Don’t miss out on making your space both beautiful and practical.

We pride ourselves on quality and satisfaction, ensuring our products not only meet but exceed your expectations 🌟. Whether you love classic designs or something more contemporary, we have something perfect for you.

Shop Now


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Absolutely love my pet friendly sofa bed

I still love my pet friendly sofa bed. I asked if I could have the larger arms which would give me more storage and this request was happily executed. Brilliant. The sofa is very well made and great quality. Delivery and assembly guys were terrific. Communication with Sofabed Expert was very good. Would highly recommend. I’ve used it daily since April 2024.

26 November 2025
Sofa Bed Expert logo

Reply from Sofa Bed Expert

Thank you for your kind review. We’re delighted you’re enjoying your pet-friendly sofa bed and the customised storage. It’s great to hear that everything met your expectations. Thank you for recommending Sofa Bed Expert.

Rated 5 out of 5 stars

Great sofabed

Great sofabed, very comfortable, lovely vibrant colour. We were kept informed of all stages from order, construction and finally to delivery.

We would recommend sofabed expert.

17 November 2025
Sofa Bed Expert logo

Reply from Sofa Bed Expert

Thank you for your lovely feedback. We’re glad you’re enjoying the comfort and colour of your sofa bed, and that the communication throughout the process was clear. Thank you for recommending Sofa Bed Expert.

Rated 5 out of 5 stars

A fantastic quality king size sofa

Our recent purchase of a king size sofa bed was so simple and straightforward from choosing sofa colours and materials available using the supplied sample book to actually ordering the sofa on line.
Free delivery from mainland UK to us here in Northern Ireland was excellent
An excellent service and company to deal with. Would recommend Sofa bed expert to anyone.

18 November 2025
Sofa Bed Expert logo

Reply from Sofa Bed Expert

Thank you for your wonderful review. We’re delighted to hear the ordering process was smooth and that the free delivery to Northern Ireland met your expectations. Thank you for recommending Sofa Bed Expert.

Rated 5 out of 5 stars

Great sofas with excellent services

Great sofas, delivered on time and at a fair price. The delivery guys were brilliant as well they assembled the sofa exactly where we wanted it.

16 November 2025
Sofa Bed Expert logo

Reply from Sofa Bed Expert

Thank you for your kind feedback. We’re pleased to hear you’re happy with the sofa, delivery, and assembly service. Thank you for choosing Sofa Bed Expert.

Rated 5 out of 5 stars

What a breath of fresh air this company…

What a breath of fresh air this company is. All promises came to fruition.
Beautiful corner sofa bed, delivered efficiently and on time with notifications to keep me updated.
The delivery and assembly crew couldn’t have been more nice and friendly.
So happy with my new robust corner sofa bed.
Thank you.

28 November 2025
Unprompted review
Sofa Bed Expert logo

Reply from Sofa Bed Expert

Thank you for your lovely review. We’re delighted to hear everything met your expectations and that you’re enjoying your new corner sofa bed. We really appreciate your kind words and your trust in Sofa Bed Expert.

Rated 5 out of 5 stars

Excellent

We travelled quite a distance to purchase the sofa and we were not disappointed, the staff member was polite, friendly and explained everything, they didn’t rush us and gave us time to decide what we wanted.

6 November 2025
Sofa Bed Expert logo

Reply from Sofa Bed Expert

Thank you for your kind feedback. We’re delighted to hear the journey was worth it and that our team made you feel welcome and well supported. Thank you for choosing Sofa Bed Expert.

Rated 5 out of 5 stars

Delivery was on time with first class service.

Delivery was on time. Unpacking and installation was carried out with great care. Very happy with the service and the sofa.

5 November 2025
Sofa Bed Expert logo

Reply from Sofa Bed Expert

Thank you for your feedback. We’re pleased to hear the delivery and installation went smoothly and that you’re happy with both the service and your sofa. Thank you for choosing Sofa Bed Expert.

Rated 5 out of 5 stars

Excellent product, excellent service.

After visiting the showroom whilst on holday we decided to complete the order when we arrived home.
Delivery was less than three weeks, and on day of delivery were kept updated as to delivery time.

On delivery and unwrapping there was a problem with one of the arms of the sofa bed. The delivery men photographed the damaged item and said it would be fixed within a couple of weeks. They contacted us to try delivery at two weeks but we were on holiday so arranged a date when we would be available.

Now fixed and am delighted with the sofa bed.

All the team from visiting thhe showroom, email contact with Gregg and the delivery men have been professional, efficient and friendly and I would highly recommend this company.

20 November 2025
Rated 5 out of 5 stars

I worried about buying online for this…

I worried about buying online for this amount £ - in this case i didn't have to. Payment ok when it was delivered - in fact everything from start to finish was really very good. Mini Mocca in Cinnamon / perfect and comfortable - they even made it my way (slightly with the measurement). 'Hats off' to the engineer and lovely staff.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and great value

The showroom saleswoman was extremely helpful and answered all our queries. We are very pleased with the sofa, and were hugely impressed with the efficiency of the delivery/assembly team.

The guests we bought it for haven't been to stay yet, so no-one's slept on it in bed mode so I suppose the jury's still out on that, but I had a lie-down and it was really comfortable!

Excellent product and great value.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Sofa delivery by experts

Sofa delivery by experts! On time, great communications, and expertly installed in my living room. Honestly, could not have asked for more. Thank you!

7 October 2025
Rated 5 out of 5 stars

Good quality and price

Great idea to have all the material swatches available to order and then refunded when returned
Order completed to time stated
Delivery fast and very efficient installers.
Sofa bed good quality and easy to open and close

7 October 2025
Rated 5 out of 5 stars

Great Delivery Team

Brilliant delivery team. We are on the 3rd floor of a tenament building with no lift and the guys, cheerfully, carried it up, put it all together, gave a detailed demonstration of how to make it into a bed and back to sofa again, gave us a free fitted sheet and took all the packaging away with them. Great work. Haven't used the sofa as a bed yet but it seems solid, reliable and comfortable as a sofa so I'm optimistic.

7 October 2025

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