I have a problem with my selling, sent a ticket on 30.03 and another one on 4.04 and had no reply and support at all! It's 8.04 today

I’m really disappointed with my experience ordering from Sofalistic.

I paid around £130 for delivery, which I expected would come with a reliable and professional service. Initially, I was given a delivery window between March 27 and April 6, but my order has now been pushed back to April 11 with no proper explanation.

What’s even more frustrating is the complete lack of communication. I’ve tried calling multiple times, and no one answers or calls back. For a company charging this much for delivery, this is simply not acceptable.

At this point, I feel let down and would not recommend based on my experience so far. I hope they address this and improve their customer service.

Wow what can I say! My Daughter was thrilled with her leather sofa. It honestly looked new! Perfect description by Seller and it is beautiful! Very happy customer.

The communication from sofalistic was excellent, their timings were prompt and the staff who delivered the sofa were fantastic. The fact they offer delivery is amazing and makes the whole process so smooth.

Great service from start to finish, highly recommend

Absolutely fantastic, Was kept updated and sofa came with no problems and delivery men set up my corner sofa for me, Very friendly, I recommend buying from them, The seller was fast also and sofa came as described, Very very happy

Sofa that was delivered was exactly like the photos and as described. Very clean and very comfy despite being 11 years old! Saved some serious money compared to buying a new sofa, would HIGHLY recommend!

Good service

Hello. Just warning people

I had a message on sofalistic. Woman named Evie. Can I WhatsApp a video. I did. She said she paid for the sofa and sent me a PDF verification through WhatsApp to approve the sale

This is fraud!! Sofalistic will send a email to verify sale. Do not verify on any other platform

The number ended 0039

I also had a message from Sophia to verify using a link. Do not use the link. It is fraud

Stay safe everyone

I've just been robbed. This website withdrew £567.00 from my account that I was supposed to receive for selling my sofa. And they even tried to withdraw much more money, so I had to block my account and card. They ruined everything.

I ordered a sofa on 25 March and it was collected on 28 march I was told delivery would be arranged within 72 hours
No one contacted me at all I tried to contact via email many times no reply and there is no number to contact them
Finally got a reply on 1 April asking me to call a number to arrange delivery
When I called they have informed me they cannot deliver the sofa until 12 April delivers is extremely expensive and you have to wait so long
If I knew it would take 3 weeks to to be delivered I would never have ordered
I would never use this company again
There is 0 customer service and it is very expensive

Purchased a sofa on the 18/03 and when prompted to choose a delivery date we selected the 31/3. We received an email saying the sofa had been collected on the 27/03. The day before our selected delivery date I had still not heard anything about our delivery and emailed to chase this up. I then tried calling and left a voice mail and I have still yet to hear back. On our selected delivery date the delivery company called us and said that the soonest delivery date would be the 10/4. 10 days later than we expected. And yet I have still had no contact from sofalistic about this delay. We are without a sofa in our flat and would not have bought one it had we known it would take 3 weeks to arrive. You pay £125 for delivery and they don’t even deliver near your selected delivery date. I can even see on the website that if your selected delivery date doesn’t suit they will prompt you to select another date. This did not happen. the sofa was collected on time so there is no reason it couldn’t have been delivered other than bad organisation. I have emailed again and still no communication. Would not recommend this company.

Has been a very easy experience from initially advertising to various messages from potential buyers. My sofa was sold for a decent price but the main attraction from this site is that you don't have to deal with people visiting your house. Collection was very organised with dates and times and I received my money on the exact date I was told. Well done Sofalistic.

From start to finish every step was very well managed by the team . Platform is secure , no hassle , frequent timely communication to update me at every step . I am very pleased that I found them and managed to sell my beautiful Roche Boboi sofa to another person to enjoy it .

Absolutely scammers. Was trying to sell a sofa, someone messaged me interested. Then Sofalistic asked me to Approve a payment to them for £290:00 to verify my account details as a seller. NOT A CHANCE. DO NOT TRUST.!!!!

No customer service support+ they hide their numbers when they call you eventually. Very very expensive delivery £130 and it's been a month and yet - no sofa, we can't contact them, no information from them. Very poor company and this "trustpilot" it's trustworthy as I can see now.

I found this company by chance after doing a google search and I was able to sell my 6 month old sofa within 2 weeks.

A fantastic company. I'm really pleased that I was able to achieve a very good price for my pre-loved sofa. Collection was also very professional, friendly and efficient. Thank you once again Sofalistic.

Great sofa,
Great communication
Great delivery

Wonderful experience from start to finish. Over the moon with the sofa set I purchased.