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Sofatime Reviews 361

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TrustScore 4.5 out of 5

4.7

Sofa store
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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and helpful, guiding them through various options without being pushy. Many people highlight the excellent customer service, noting that employees made them feel comfortable and at ease during their shopping experience. The overall process is frequently described as easy, stress-free, and a pleasure, with customers appreciating the personalized and attentive approach. However, some people were dissatisfied with the customer service, citing poor communication, unresponsiveness, and issues with faulty products. Reviewers mentioned receiving products that were not as described or had manufacturing defects, and found the customer care department unhelpful in resolving these problems.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their new sofas,... See more

Service

People report positive experiences with service, with many customers expressing delight and satisfaction.... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the exceptional and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more

Rated 5 out of 5 stars

Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering. I needn't have worried. Melissa was on hands to assess my needs and ans... See more

Rated 5 out of 5 stars

Tony was extremely knowledgeable, helpful and friendly when we were figuring out which bed and mattresses to buy! Really glad we had him guiding us through the process and would definitely suggest you... See more

Rated 5 out of 5 stars

Fantastic experience ordering our new sofa. Tanya at the Newtownabbey store talked us through different options, not only for the sofa itself but payment and interest free options. She was very friend... See more

Company details

  1. Sofa store

Written by the company

Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

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Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Friendly and knowledgeable

Lee welcomed us in and was very pleasant. He took us around the store, was friendly, and got us sorted quickly. What we thought was just going to be a quick browse turned into a really nice shopping experience. They had a machine that matched us to a number of beds and Lee was able to use it to get us to the perfect one.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Edward was fantastic

Edward was fantastic, introduced himself and offered us tea or coffee on arrival, then gave us space to browse and made the buying process very easy.

A real credit to your team.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Cathy was fabulous

Cathy was fabulous, so helpful and pleasant to talk to.
Knew her stuff and cared about what she was talking about.
Not pushy and very respectful and patient with my questions.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We were unsure of what mattress to get when we popped into dreams so we dropped by a couple times and Edward (Bangor N.I branch) was always a friendly face ready to greet us. He helped make the process so much easier with his recommendations and we can’t thank him enough! Ended up buying 3 mattresses and 2 bed frames and couldn’t be more pleased.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been on a look out for a sofa &…

I have been on a look out for a sofa & Edward from the Bangor (Northern Ireland) store was so helpful! He was an absolute pleasure to speak with & he made me feel so good about the purchase I was making!
I wanted to bring my mum into the store for her opinion & she equally loved the Lila corner as much as I did. My mum ended up purchasing a bed from Edward - he’s a very good sales man!
I’m excited to get set up in my new home & my new sofa will be a great addition. Thank you so much!!

3 July 2025
Unprompted review

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