I purchased 2 sofas from sofology roughly 10 years ago and had no problems that's why I chose to return I was even served by the same assistant who was very helpful again
Company replied
Location
Switch locationThe Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB
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See what reviewers are saying
Great experience throughout with very welcoming staff! Damian dealt with us weekly as we shopped around and helped us with coming to a decision and Soraya was also very helpful when finally taking the... See more
Company replied
Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everyth... See more
Company replied
Fantastic service from Mike. So friendly, helpful, knowledgeable and a great laugh. Highly recommend. Bought two sets of sofas from Sofology with perfect service from start to finish.
Company replied
Company details
- #26 of 92 best companies in Sofa store
- #14 of 53 best companies in Furniture Accessories
- #76 of 400 best companies in Home Furniture Shop
- #59 of 234 best companies in Homewares Shop
- #26 of 112 best companies in Living room shop
- #11 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, United Kingdom
4.9
Excellent
2k reviews
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Excellent service the lad who sorted…
Excellent service the lad who sorted this for me he was fantastic very helpful
2 May 2026
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were very helpful and polite
The staff were very helpful and polite
Helpful with making decisions on fabric and leather
2 May 2026
Reply from Sofology - Blackburn
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Found the staff very helpful and cant…
Found the staff very helpful and cant wait to receive my new sofa
4 April 2026
Reply from Sofology - Blackburn
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
My Sofology Experience
I was able to visit the Sofology store in Blackburn and find a sofa that I liked. It was then easy to place my order online.
23 April 2026
Reply from Sofology - Blackburn
Thank you so much for taking the time to leave a review and to share your experience with others. We really do appreciate it!
Damien is the man!
Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everything was explained with proper detail and we can't wait to get our new sofa delivered :-) Thanks Damien!
10 April 2026
Unprompted review
Reply from Sofology - Blackburn
Hi there, thank you for your review. Another great review for Damien, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
A pleasant shopping experience
The salesman demonstrated the ability of the chair that I was purchasing and explained all the pros and cons and very understanding about our requirements.
7 April 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Our whole experience was great
Our whole experience was great. We were warmly welcomed into store and then left to look round without any pressure. Our 2 year old was given a little children’s pack too which was a lovely touch.
Once we decided on our sofa we were guided through the process and given the chance to ask any questions. Great experience. We can’t wait to get our sofa.
7 April 2026
Reply from Sofology - Blackburn
Thank you for this great review Katie!
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Happy with the man who sorted the issue…
Happy with the man who sorted the issue I was having
31 March 2026
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
Great customer service, Damien was absolutely fantastic and made my experience so much smoother and stress free. He gave honest and genuine advice and I would recommend sofology and Damien especially, to help you make your choice!
29 March 2026
Reply from Sofology - Blackburn
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent customer service and excellent product!
Just completed my order at Sofology with the most incredible service. I was attended to by Nash, a lovely warm and welcoming lady who was highly efficient and informative.
Definitely recommend getting your sofas at Sofology!
2 April 2026
Unprompted review
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Good experience- only reason for 4…
Good experience- only reason for 4 stars is due to a delivery problem where I was waiting in for delivery and there had been some computer issue that meant the delivery wasnt sent out.
However, we also had problems getting the sofa in to the house due to the size and needed the window taking out, which was our fault for not measuring correctly - redelivery was arranged to coincide with a handyman to sort the window without any problems or charges.
25 April 2025
Reply from Sofology - Blackburn
Hi, thank you for taking the time to share your experience. We’re very sorry about the initial delivery problem and any inconvenience caused. We’re glad things were able to be resolved, and we appreciate your understanding. If you’d like to discuss anything further, please email us at social.media.complaints@sofology.co.uk
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The lovely Asian lady (sorry cannot…
The lovely Asian lady (sorry cannot remember her name) went through everything & explaining everything clearly when asked.
24 March 2026
Reply from Sofology - Blackburn
Thank you for awarding us 5 stars :-)
Reply from Sofology - Blackburn
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
The staff Nashreen and Soraya were very…
The staff Nashreen and Soraya were very helpful. Absolutely amazing customer service and I would highly recommend my friends and family to visit the Blackburn store. They went through all my measurements and different options thoroughly and listened to my requirements and got my order 10/10 would rate higher than 5 stars if I could.
22 March 2026
Reply from Sofology - Blackburn
Thanks for this fabulous review. We appreciate you sharing it with others!
Mike @ Whitebirk A** Service
Mike (@Blackburn Whitebirk
Store) did a fantastic job at allowing us to roam uninterrupted. He gave us some recommendations based on our dimensions and left us to it. When we were ready to purchase he was attentive, knowledgeable and patient. Our best experience yet whilst sofa shopping, they deserved our business.
21 March 2026
Reply from Sofology - Blackburn
What an amazing review, thank you so much for taking the time to write this 😊
Positive experience without the aggressive sales pitch
Damian was very good and knowledgeable about the products. He answered all questions posed and allowed time for browsing and reflection about the choices made.
21 March 2026
Reply from Sofology - Blackburn
Hi there, thank you for your review. Another great review for Damian, we will make sure to pass this on! Have a nice day.
Thanks Damian…….
Damian was really helpful and offered other choices and styles which gave us some great options. Great service! Would highly recommend this store!
19 March 2026
Reply from Sofology - Blackburn
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Damian gave you all the information you needed and met all of your expectations.
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