I purchased 2 sofas from sofology roughly 10 years ago and had no problems that's why I chose to return I was even served by the same assistant who was very helpful again
Company replied
Location
Switch locationThe Peel Centre, Whitebirk Industrial Estate, BB1 3HT Blackburn, GB
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See what reviewers are saying
Great experience throughout with very welcoming staff! Damian dealt with us weekly as we shopped around and helped us with coming to a decision and Soraya was also very helpful when finally taking the... See more
Company replied
Damien was a fantastic help from start to finish. We entered the store with our two children and he was brilliant at keeping them engaged while helping us with our sofa selection and purchase. Everyth... See more
Company replied
Fantastic service from Mike. So friendly, helpful, knowledgeable and a great laugh. Highly recommend. Bought two sets of sofas from Sofology with perfect service from start to finish.
Company replied
Company details
- #26 of 92 best companies in Sofa store
- #14 of 53 best companies in Furniture Accessories
- #76 of 400 best companies in Home Furniture Shop
- #59 of 234 best companies in Homewares Shop
- #26 of 112 best companies in Living room shop
- #11 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
The Peel Centre, Whitebirk Industrial Estate, BB1 3HT, Blackburn, United Kingdom
4.9
Excellent
2k reviews
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Happy but no discounts offered
Very happy with service but no included leather cleaning kit, no offers when spending now over 4K which is disappointing.
22 February 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to share your feedback, and we’re really pleased to hear you were happy with the service you received. We understand your disappointment regarding the leather care kit and offers. To keep things clear and fair for everyone, we don’t provide individual discounts or tailored offers on purchases. Any promotions we run are available to all customers at the same time, so everyone has access to the same pricing and opportunities. Your comments are appreciated!
Brilliant Experience
Our experience at Sofology was brilliant. Damien was super helpful and helped us find our perfect sofa!
21 February 2026
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Damien. Have a great day 😊
Great experience
Looking around for couches was a lovely experience, with lovely staff.
20 February 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Knowledgeable and pleasant sales…
Knowledgeable and pleasant sales assistant. Good choice of furniture.
19 February 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The sales person was extremely helpful…
The sales person was extremely helpful and friendly. Very knowledgeable
14 February 2026
Reply from Sofology - Blackburn
Thank you for sharing your experience Victoria.
Damian was very friendly
Damian was very friendly , helpful and approachable . Helped us to select the perfect choices which suites best for us.
Thank you so much Damian.
18 February 2026
Reply from Sofology - Blackburn
Thank you for awarding us 5 stars Mrs Sibi :-)
Reply from Sofology - Blackburn
Thank you for sharing your experience Laura
Nasreen was excellent
Nasreen was excellent. She helped us choose the best sofas for our needs and requirements. She is very friendly and great at recommending. Would highly recommend her.
5 February 2026
Reply from Sofology - Blackburn
Thank you for your recommendation Mr Salim!
Reply from Sofology - Blackburn
Thank you for sharing Mr Holt
Under no pressure!
We were given time to wander around the store, advice on choosing the right sofa. Advice on financing. Great experience!
16 February 2026
Reply from Sofology - Blackburn
Thank you for awarding us 5 stars Hazel
Fabulous experience
What a wonderful experience we had today we were looked after by Soraya. Friendly and professional no pressure and she was so knowledgeable nothing was too much trouble. There was such a lovely friendly atmosphere.
16 February 2026
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sid was very nice and helpfull
16 February 2026
Reply from Sofology - Blackburn
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sid. Have a great day 😊
Outstanding service very professional…
Outstanding service very professional and informative with no pressure.
15 February 2026
Reply from Sofology - Blackburn
What an amazing review, thank you so much for taking the time to write this 😊
Reply from Sofology - Blackburn
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very relaxed purchase
Very relaxed purchase. No pushy sales. Sat with Damien chatting about the different options and other services. Would highly recommend friends and family to visit the showroom.
14 February 2026
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent customer service
Excellent customer service. Staff was very helpful and polite
13 February 2026
Reply from Sofology - Blackburn
Thank you Akmal
Problem solved
Because of a mix up with the finance arrangements, our order was cancelled. Obviously, this was annoying and frustrating. However, when we returned to the Blackburn store, they resolved the problem and reordered the sofa. They were very apologetic and although we now have to wait even longer, we were happy with the outcome.
12 February 2026
Reply from Sofology - Blackburn
Hi there, thank you for your patience and for taking the time to share this. We’re really sorry for the mix up with the finance agreement and the inconvenience caused by the cancellation - we completely understand how frustrating that must have been. It’s great to hear our Blackburn team were able to put things right and get your order placed again, and we’ll make sure your feedback is passed on to them. We appreciate you bearing with the extended wait, and we hope you’ll love your new sofa once it arrives. If you need anything at all in the meantime, just let us know and we’ll be happy to help.
Soraiya was amazing and extremely…
Soraiya was amazing and extremely friendly. Made the process so much easier.
8 February 2026
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The staff went above and beyond …
The staff went above and beyond to assist us to find the sofa for us! They didn't follow us around the store or constantly check in so that we could look around at our leisure!
They were friendly and not pushy at all!
7 February 2026
Reply from Sofology - Blackburn
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great help
Great help, service, advice and relaxed way of shopping.
Perfect and Damian was spot on with his friendly approach and no pressure on anything
Thanks
Ade and Karen.
8 February 2026
Reply from Sofology - Blackburn
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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