Sofology - Cardiff Reviews 2,401

Jake was extremely helpful and knowledgeable and made the whole process incredibly simple. He was very professional and a credit to your store

Great experience and value for money purchase.Few days ago I visited Sofology Cardiff as I checked online before my visit for some “sales”.
Arrived there and the member of staff who assisted me was Anto F.
She was helpful and listened my needs for colours ,materials ,measurements, budget and use of the furnitures.
We discussed a few options as I don’t want to get confused and take a wrong decision. Next day,I returned back in the store,picked up the one I fall in love and complete my purchase.
The whole team was very friendly and approachable, warm welcome from all Jake,Eva and Anto.
Highly recommend to al!
Thank you for time and your customer service.

Went to sofology in Cardiff today looking for a new suite for the living room and walked out less than an hour later completely satisfied with our purchase of a 3 seater sofa, a 2 seater sofa and a large footstool. Dealt with a lovely lad called Jake who was not only totally professional and attentive but managed to answer all our questions with patience and good humour. Thank you Jake and Ava for her IT skills. Plenty of choice in styles and colours and it really felt like time well spent. Would highly recommend.

Sales assistant was a great help and gave a lot of useful tips to keep the sofa in good condition

Stunning choices available, Jake was fantastic, he was so helpful and kind and really took the time to explain everything. would highly recommend. Thank you

Jake the salesman was extremely knowledgeable and explained everything we needed to know

Friendly, knowledgeable and helpful. Very efficient.

We purchased a sofa on the weekend. Jake was very helpful and informative. All staff were lovely and very accommodating of our two toddlers running around too. Highly recommend.

Very helpful staff. (Phillip)

Store needs to repair lift for disabled access to 1st floor

Delivery charge was added after being told it would be free if I purchased the sofa in the shop.
So after the purchase of over four thousand pounds in the shop- delivery charges were still added!

The chap who served us was brilliant (Phillip) - helpful and attentive without being over powering. Very informative and covered off everything we needed to discuss before we signed on the dotted line.

helpful friendly staff explained everything very well

Phil was excellent, we came down last weekend to look at sofa’s and ended up going for a completely different sofa than we originally planned. Talked through with us in detail, had so much patience and really good with the kids giving them colouring sheets etc to keep them entertained.
Lovely in the shop overall, such a good range of sofa’s. Answered every question I had (a lot) nothing was to much trouble for him. Thank you so much!!

I came to know about this company through a friend who had previously purchased from it. The quality and elegance are truly visible in all the products and this is a sign of the experience of this company and the very good treatment of the staff with the customers is worth mentioning.

Very helpful staff leave you alone to look around

Wonderful experience, I didn’t catch the ladys name a blond polish young lady. Super helpful, friendly and all round superb customer services. Very positive shopping experience.

Wonder full experience
Thanks

It was very refreshing to be welcomed by Jake, given general information about options etc and then be left alone to look around without being followed or pressured by sales people. When we found a sofa we were interested in , Jake guided us through the purchase . Would definitely recommend Sofology and thank you Jake

Really helpful service from Leigh. Explained the ordering process and useful information about care of suite. Thank you