The young brunette girl was great, knowledgeable and very patient and friendly, yet professional. She deserves a promotion or a pay raise at least! She knows her job well and obviously enjoys it too.... See more
Company replied
Location
Switch locationUnit FA, Gallagher Retail Park, GL51 9RR Cheltenham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had great service in store and our sofas were delivered 10 days earlier than predicted. Great service and quality product
Company replied
Sofology was the last store we visited today. We were served by a very helpful gentleman called James that showed all options available that met our criteria. He was extremely kind , knowledgeable an... See more
Company replied
Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show... See more
Company replied
Company details
- #24 of 90 best companies in Sofa store
- #13 of 51 best companies in Furniture Accessories
- #77 of 396 best companies in Home Furniture Shop
- #58 of 231 best companies in Homewares Shop
- #25 of 112 best companies in Living room shop
- #10 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit FA, Gallagher Retail Park, GL51 9RR, Cheltenham, United Kingdom
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and professionalism…
Excellent service and professionalism from Dawn at the Cheltenham branch, swift , efficient and friendly.
12 March 2026
Reply from Sofology - Cheltenham
Hi there, thank you for your review. Another great review for Dawn, we will make sure to pass this on! Have a nice day.
Comfortable sofas, good service
Good range of comfortable sofas and good customer service.
10 March 2026
Reply from Sofology - Cheltenham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Great service and very honest staff at…
Great service and very honest staff at the Cheltenham branch. Nice to have trust with real human being to deal with 👍👍
7 March 2026
Reply from Sofology - Cheltenham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very good service from Deputy Manager
7 March 2026
Reply from Sofology - Cheltenham
Thank you for awarding us 5 stars Ann
Assistant who served us was…brilliant
Assistant who served us was knowledgeable, helpful, patient and made us feel relaxed and not pressured.the sofa was exactly what we were looking for. Thank you
2 March 2026
Reply from Sofology - Cheltenham
Thank you for this great review :-)
Great and helpful service
We were served by James. He asked us what our needs were without being too pushy. He pointed out a few sofas that might suit us.
Overall it was a very good buying experience
6 March 2026
Reply from Sofology - Cheltenham
Thank you for sharing Chris :-)
The sales person who helped us today…
The sales person who helped us today was great. She was attentive but not over baring. She was very knowledgeable regarding the products and very friendly and approachable. I believe her name was Lola but if I am wrong I apologise. She made our experience in store stress free and we went away purchasing the sofa that will be perfect for me and my family.
5 March 2026
Reply from Sofology - Cheltenham
Thank you for your wonderful feedback! 😊 We’re delighted to hear Lola (or the team member who helped you) made your visit stress-free, friendly, and informative. We hope your new sofa brings lots of comfort and enjoyment for you and your family! 🛋️✨
Reply from Sofology - Cheltenham
Hello, thank you for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology - Cheltenham
Hi Valerie, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Great choice of Sofas and excellent…
Great choice of Sofas and excellent service by our sales Person/ Asst manager.
28 February 2026
Reply from Sofology - Cheltenham
Thank you for awarding us 5 stars Kevin!
Every aspect of the purchase of our new…
Every aspect of the purchase of our new sofa was explained thoroughly and clearly.
21 February 2026
Reply from Sofology - Cheltenham
Thank you for awarding us 5 stars Anon
The service was second to none but I do…
The service was second to none but I do think instead of having to purchase a cleaning kit for my new furniture supplying one as a gift would be more welcoming especially as customers are spending thousands of pounds this is the only reason I gave it 4 stars
25 February 2026
Reply from Sofology - Cheltenham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Wonderful service from Toby.
Wonderful service from Toby.
Everything was explained well and the store offers an excellent selection.
24 February 2026
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Very happy!
Me and my friend came in looking for a sofa, we didn’t have any particular style in mind we just knew the measurements. Dawn was very attentive to us throughout the entire shop, and made sure to show us all the different styles that could fit. She took her time to show us all the different options available and we ended up going with a really lovely one! Very happy with my experience 😁
22 February 2026
Reply from Sofology - Cheltenham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Dawn. Have a great day 😊
Amazing staff!
Popped into sofology in Cheltenham and fell in love with a sofa.Customer assistant was great he answered all our questions and more ,no pressure , we needed to check measurements back home ,and the assistant set up all the details on an app for us ,so if we wanted to proceed everything was ready for us .
22 February 2026
Reply from Sofology - Cheltenham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We were very impressed how the staff…
We were very impressed how the staff gave you the freedom to look around and try without being pounced on! ( Next door DFS did exactly that) our salesman was very polite and super friendly 😀
21 February 2026
Reply from Sofology - Cheltenham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Toby was really helpful and informative
21 February 2026
Reply from Sofology - Cheltenham
Hi there, thank you for your review. Another great review for Toby, we will make sure to pass this on! Have a nice day.
A great day shopping for replacement sofa’s
The staff were friendly and very helpful, they had good knowledge of the products, they were attentive but not too pushy allowing us time and space to decide on colour and fabric all in all a nice experience thank you.!
17 February 2026
Reply from Sofology - Cheltenham
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Cheltenham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
How helpful they were even when I was…
How helpful they were even when I was so indecisive about which sofa I wanted. Managed to get there in the end but staff were really good and understanding and helped me with exactly what I wanted
17 February 2026
Reply from Sofology - Cheltenham
Thank you for awarding us 5 stars :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.