Salesperson explained everything in detail. He helped us choose in relation to our measurement of our lounge and what we were looking for. He was very approachable and made our experience very easy an... See more
Company replied
Location
Switch locationUnit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB
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Your sales person was very polite and put myself and my daughter in law at ease right away. Answered all questions with no hesitations and allayed any unsurities we may of had. Relayed the costs etc i... See more
Company replied
The sales people used a softer approach, no chasing clients around the showroom. Acknowledged, left to browse then opened up conversation after we had time to look at everything on display.
Company replied
Firstly the positives, very helpful sales staff, nice products. The downside the delivery people won’t put on shoe covers and if you don’t let them bring their outdoor footwear on to your carpets they... See more
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Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom
4.9
Excellent
2k reviews
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Great service
Visited the Dundee store and ordered our dream sofa. Rhi was so lovely and helped us get everything planned out to make it a straightforward process! Can’t thank her enough for all her advice.
6 May 2026
Unprompted review
Reply from Sofology - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
Kamran was a brilliant help
Kamran helped us choose our sofa he was very patient and helpful and put no pressure on us. it’s our first big sofa purchase and we were stuck between two and could not decide so we went away to think about it and then came back once we had decided. Kamran helped us with the dimensions and what it would look like in our new home and answered all of our questions. Excellent customer service and we would 100% recommend.
27 June 2026
Reply from Sofology - Dundee
Hi there, thank you for your review. Another great review for Kamran, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Dundee
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Good quality sofas and excellent sales…
Good quality sofas and excellent sales person, Brian.
26 July 2026
Reply from Sofology - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Dundee
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent store
Brian was very friendly x welcomed us as soon as we came into the shop then left us to look around. He was very knowledgable and was able to help us in a decision.
18 July 2026
Reply from Sofology - Dundee
Thank you for sharing your experience Tracey.
I had a lovely experience at the Dundee…
I had a lovely experience at the Dundee Sofology store and wanted to say a huge thank you to the team, especially Rhi and Zee.
We were made to feel welcome straight away as we were greeted at the door and shown where to find the sofa range I'd come in to see. While I was browsing, I never felt pressured or followed around, which I really appreciated. The staff gave me plenty of space to look, but regularly checked in to see if I had any questions and were always friendly, approachable and happy to help.
Rhi and Zee took the time to chat with both me and my mum, getting to know us rather than just focusing on making a sale.
We ended up spending hours in the store because I was so indecisive about which sofa to choose! At no point did anyone make me feel like I was wasting their time. We were offered drinks, given a comfortable place to sit while browsing different options on the iPad, and everyone remained incredibly patient with me.
Rhi was fantastic. She spent so much time helping me explore different layouts and styles, listened to all my ideas, answered my endless questions, and let me take measurements and move different layouts around so I could picture how everything would look in my living room. Nothing ever felt like too much trouble.
Once I'd finally made my decision, Rhi explained everything clearly, including the care packages, delivery process and how to keep the furniture looking its best, so I left feeling confident about my purchase.
Overall, the customer service was wonderful. The whole team was friendly, professional, and patient. I would happily recommend the Dundee store to anyone looking for a new sofa.
I ended up purchasing a sofa, chair and footstool, and I can't wait for them to arrive. Thank you again to everyone for all the help!
27 July 2026
Unprompted review
Reply from Sofology - Dundee
Thank you for sharing your experience Nadine
Nothing i would change this is not rhe…
Nothing i would change this is not rhe first time i have bought from you guys.
Absolutly keep doing qhat you do. Regards Neil Williamson.
9 July 2026
Reply from Sofology - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
The sales guys were excellent
The sales guys were great. Friendly, patient and very helpful.
4 July 2026
Reply from Sofology - Dundee
Thank you for awarding us 5 stars Jamie!
Reply from Sofology - Dundee
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
10/10 customer service
The purchase of my sofa was made very easy with the customer service i received.
9 June 2026
Reply from Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Update on debacle with delivery..
Update on debacle with delivery..
After receiving an email from Sofology stating as follows: “I still have slots available currently for delivery on 02/07, and I will book this once the cancellation has been processed on our end” I proceeded to book the day off work and arranged for my old sofas to be uplifted. I’ve now had a phone call to advise that they cannot deliver on 02/07! I cannot rearrange my day off so effectively I’ve now lost a days pay and the old sofas have been uplifted so I have nothing to sit on…total joke of a company!!
1 July 2026
Unprompted review
Reply from Sofology - Dundee
Thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
Good experience
Good knowledgeable staff, Good selection of sofas and floor well laid out.
17 June 2026
Reply from Sofology - Dundee
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Lovely friendly staff
Lovely friendly staff, very informative and great guidance to what I was looking
Highly recommend
18 June 2026
Reply from Sofology - Dundee
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Dundee
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Dundee
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Dundee
Hi there, thanks for your 5-star review.
Staff were really helpful
Staff were really helpful
Adding to basket was great to then go home, measure up to check and place order.
Sales person, male, I don't know his name was excellent.
Thank you 😊
15 June 2026
Reply from Sofology - Dundee
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Rhianna was very welcoming and…
Rhianna was very welcoming and knowledgeable without being pushy.
13 June 2026
Reply from Sofology - Dundee
Thank you Mr Scott
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