Sofology - Enfield Reviews 2,854

Thank you so much she has been very helpful and friendly that made me and my friend very happy.

Very friendly staff member Fiza. Explained everything in detail and helped in finding the right product for us.

We ordered the paramount double seater reclining sofa. It took 12 weeks to be made and when it arrived it looked the part. A few months in we recline and the arm of the recliner snaps in two. We call sofology who tell us that a batch had been fitted with the wrong size arms on the recliners! We stated that this was completely unacceptable especially after paying over £3000 for a sofa! They said they would order a new recliner arm that would take 12 weeks to order! We asked for the other seat to have the arms re ordered as if it was a batch that has the wrong size it’s likely the other size is the same. They refused and said we basically had to wait for it to break! 6 weeks later it’s broken we called them saying we want store credit to purchase a new sofa as this sofa has not been made to the correct high standards they state , they refused. We have now got to re order the other arm and wait another 12 weeks for that side to be fitted. We were also mid sold a cleaning company it cost us £350 I think and we were told by the sales person we could get the sofa cleaned as many times as we want in the year we have it. When I contacted the company they said they are not a cleaning company and only clean the sofa if it has marks and spillages. All in all wouldn’t recommend sofology at all as the high standards you expect really aren’t what you get.

An excellent selection of sofas to suit a range of budgets. Tom at Sofology was extremely helpful and provided outstanding service, guiding us to the perfect sofa based on both our budget and how we plan to use it.

Very professional lady called Diana served me, she was so helpful and made sure I got the right sofa for my needs ! Diana explained everything about the sofas that I looked at which made my choice easier ! Thank you so much for all your help Diana. 😃

Store felt modern and stylish, great layout. Staff super friendly and very knowledgable.

Had a wonderful experience. We visited the Enfield branch and Tom was so helpful. He was warm and friendly with plenty of great advice.

It has been pleasure to meet Tom he has provided us excellent service. he’s very kind, polite and helpful. I would like to thank him once again.

Joanna was great help. The sofas are good quality and good price.

Tom , who help / advised us was very friendly , knowledgeable, helpful , thankyou

My wife and i visited multiple stores looking to replace our furniture and Sofology (who we stumbled upon as never heard of them before!) were by far the nicest people to do business with. The store manager (Enfield) was polite, funny and not pushy! He was very informative and spotted we were serious buyers straight away! He then handed up to a member of the team, a lovely lady that went through all the boring bits with my wife!

Spending a lot of money is painful but the store made it not!!!!

Diana was helpul, knowledgeable and efficient. Showed us our options without making us feel pressured

Excellent service. We felt well-informed and all options were clear.

Kabir very nice salesman, not pushy and very helpful with great knowledge.

Your staff was amazingly helpful,

Good service professional, helpful advisors on the day.

It was a very good experience , lots of options offered and very quick. The sales person was great , very informative and explained everything in details. Overall very please .

Tom made our experience extremely quick and easy. He explained everything we needed to know efficiently and we were in and out within 20 minutes!

Tom provided us with brilliant customer service. He made our whole experience very smooth and easy. We were well informed of the sofa and aftercare service which ensured we would proceed with purchasing. Thank you for making this experience so pleasant.

Tom was super helpful in assisting us with making the right choice. Didn’t rush us at all and made us super comfortable (like our new sofa will be hehe). Great guy!