Great customer service. Jayne was fantastic throughout our purchase. No pressure but there to answer any questions. Gave a lot advice about the whole purchase process from choosing what we want colou... See more
Company replied
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Lovely, welcoming showroom with lots of variety on display and to try out. Jayne was really helpful in showing us several options that might meet our requirements and answering lots of questions.... See more
Company replied
Incredibly impressed. Visited a competitor who were less than inspiring. Walked into Sofology Gateshead and met Earl. No pressure, just great service. Earl took the time to discuss lifestyle, bu... See more
Company replied
The delivery was made well within its time slot. The assembly and fitting of our sofa, chair and ottoman pouffe was done with diligence and upmost professionalism. They did a great job and left ou... See more
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Company details
- #26 of 91 best companies in Sofa store
- #14 of 52 best companies in Furniture Accessories
- #76 of 393 best companies in Home Furniture Shop
- #61 of 233 best companies in Homewares Shop
- #24 of 113 best companies in Living room shop
- #11 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4k reviews
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Great customer service
Earl was extremely knowledgeable and answered all of my questions about the sofa and chairs I purchased. He never pressured me, even when I changed my mind about the sofa I originally planned to order, and remained patient and helpful throughout the entire process.
2 February 2026
Reply from Sofology - Gateshead
Thank you for sharing your experience Colette!
Great place for sofas.
Earl,the gentleman who dealt with us was friendly,informative & helped us make the right choice.
The store itself was well laid out,clean & well lit. All the staff on the shop floor were very friendly.
2 February 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Earl. Have a great day 😊
Very personable and friendly
Very personable and friendly, accommodating while purchasing with young children. Explained everything in detail and ensured it was understood. Jo was lovely.
31 January 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Attentive but not overbearing customer…
Attentive but not overbearing customer service. We were given all information needed and asked for about the sofas we were interested in buying and thanks to Andy our purchase was straightforward . Grateful for Andy’s friendly approach which made our experience a really nice one.
1 February 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great advice and service
Great advice and service, very happy with our choice thanks for your assistance Earl
31 January 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars!
Emma
The girl Emma made me feel very comfortable and made things so easy
Really lovely person whom loves her job
Amazing thank you
will tell family and friends
29 January 2026
Reply from Sofology - Gateshead
Thank you for taking the time to share your experience :-)
We found Andrew McGuire was very…
We found Andrew McGuire was very helpful explained everything to us we definitely recommend Sofology .
27 January 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Emma was outstanding
Emma was outstanding, she really listened to what we wanted and took an interest in what we were saying. Made us a cuppa and honestly nothing was too much.
Really appreciate your time today. Highly recommend!
27 January 2026
Reply from Sofology - Gateshead
Thank you so much for your recommendation :-)
Excellent customer service
Excellent customer service. No pressure and all questions answered.
27 January 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars Julie
Very good choice of furniture
Very good choice of furniture, helpful staff . Quick delivery
18 January 2026
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great customer service
We had already been in and spoken to David the weekend before, but spoke to Emma on our second visit. Both were very knowledgable and helpful. Emma explained all of our options without pressuring us to buy extras, which was greatly appreciated.
20 January 2026
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Gateshead
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Reply from Sofology - Gateshead
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Wonderful Experience
Earl, was fantastic, our second purchase with Sofology....could not be happier...
25 January 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Earl, we will make sure to pass this on! Have a nice day.
Jayne from the metro centre store was…
Jayne from the metro centre store was so lovely and incredibly helpful! The process was so quick and easy and would recommend anyone buy a sofa from Jayne! Super helpful thank you
24 January 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The metrocentre staff are so friendly…
The metrocentre staff are so friendly and helpful would recommend to anyone to buy a sofa here as they are also the only place that sells good quality and elegant sofas
12 January 2026
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Earl was so nice and very professional
Earl was so nice and very professional. Helped us with all our questions and which product would be best to chose .
24 January 2026
Reply from Sofology - Gateshead
Hi there, thank you for your review. Another great review for Earl, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Gateshead
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
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