We had help from Danielle and she was amazing. She went out of her way especially when we were deciding on the right colour for us. She even found some cushions in the colour scheme I had in mind s... See more
Location
Switch locationUnit 4B Metro Centre Retail Park, NE11 9XU Gateshead, GB
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Store was clean and we were able to browse without being hassled. Earl was incredibly helpful with helping us make our choice for our new home. Out of the huge range of great options they have at the... See more
Company replied
We were allowed to browse without being hassled. Once we asked for assistance the staff member was friendly, helpful and patient. We were advised of alternative materials to suit our needs which we ap... See more
Company replied
Excellent service, help and demonstration. Sales staff terrific. Had an initial visit with Hazel at Metro Centre,and on return, having chosen my favourite, Danielle was extremely helpful and we settle... See more
Company replied
Company details
- #26 of 90 best companies in Sofa store
- #13 of 53 best companies in Furniture Accessories
- #78 of 401 best companies in Home Furniture Shop
- #58 of 230 best companies in Homewares Shop
- #28 of 117 best companies in Living room shop
- #9 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4B Metro Centre Retail Park, NE11 9XU, Gateshead, United Kingdom
4.9
Excellent
4K reviews
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Earl was fantastic
Earl was fantastic! Super knowledgeable, great explanation and helped me narrow down colours! 10/10 would recommend and always love a sofology sofa!
31 December 2025
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Earl. Have a great day 😊
The staff Jayne and Emma have been…
The staff Jayne and Emma have been amazing through this long process . The help and support and patience were very much appreciated on my side.
8 January 2026
Reply from Sofology - Gateshead
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Helpful and friendly staff member
Lady who helped us, Jayne, was very knowledgeable, friendly and helpful . She was able to advise on our preferences and placed an order for us with a kind and respectful manner. Delivery was scheduled to suit our needs.
9 January 2026
Reply from Sofology - Gateshead
Thank you so much for your 5-star review!
Reply from Sofology - Gateshead
Thank you for taking the time to give us your feedback. 😊
Found exactly what we wanted and great service
Found exactly what we wanted, and the salesperson, Sheena, was extremely helpful.
7 January 2026
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent service
The shop displays were welcoming. The sales people were friendly but not pushy.
We were made to feel welcomed and felt comfortable. All the information was given to us clearly. We were able to buy the exact furniture we required.
1 January 2026
Reply from Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good choice and presentation of sofas
Good choice and presentation of sofas .
Reasonable prices .
Sales person helpful , knowledgeable and pleasant.
6 January 2026
Reply from Sofology - Gateshead
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience.
Reply from Sofology - Gateshead
Thank you for sharing your experience
New sofa
Sheena was brilliant and couldn’t do enough to help. Very knowledgeable about the products, great work 👍
27 December 2025
Reply from Sofology - Gateshead
Thank you for sharing your experience!
5star service All Staff very polite and…
5star service All Staff very polite and professional.Thank you all.
Regards
The Snaith's
4 January 2026
Reply from Sofology - Gateshead
Thank you for awarding us 5 stars :-)
Reply from Sofology - Gateshead
Thank you for the amazing 5-star feedback! ⭐⭐⭐⭐⭐
Left to browse on my own
Being left to browse on my own without interference. But Terry was here when I returned to the sofa of my choice.
4 January 2026
Reply from Sofology - Gateshead
Thank you for the amazing 5-star feedback! ⭐⭐⭐⭐⭐
Patient not hard sell and friendly
4 January 2026
Reply from Sofology - Gateshead
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good experience at Sofology
Great service when purchasing our new sofa. Jayne was very helpful and made suggestions about which items to buy to provide enough seating but still fit into our room. Explained things clearly about the sofa and the finance options. We were emailed a copy of all the sofas we initially shortlisted and didn't feel pressured to buy. We then returned to the store to purchase the sofa we decided on. Only negative was that the heating wasn't working in the store and it was -1 outside so it was very cold!
3 January 2026
Reply from Sofology - Gateshead
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Terry
Terry was so helpful in helping us find our new sofa. Terry showed us all our options due to our measurements and we were able to find the sofa we absolute love due to his help. Terry was so understanding in the colour we wanted and when actually purchasing our sofa he made everything clear and understanding for us. We can’t thank Terry enough for everything he done today.
3 January 2026
Reply from Sofology - Gateshead
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Terry. Have a great day 😊
The Sales team
The Sales team let us brouse at our own pace no pressure from them. We could not find what we were looking for in store so a sales assistant Sheena helped us find the product on line. She was very polite and knowledgeable about the product which we purchased. We felt relaxed and happy though out the whole experience.
2 January 2026
Reply from Sofology - Gateshead
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
I cannot recommend sofology Gateshead…
I cannot recommend sofology Gateshead enough, and a massive thank to Emma who was both helpful and knowledgeable without being overbearing.First time when buying a sofa we didn’t feel pressured into anything and they were happy to help with any questions or changes to the sofa! Thank you very much
30 December 2025
Reply from Sofology - Gateshead
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Reply from Sofology - Gateshead
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Helpful and no pressure
Helpful and no pressure Hazal was very knowledgeable friendly and just what you need. Perfect service.
1 January 2026
Reply from Sofology - Gateshead
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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