Exceptional service today by James and Natalija in the Hull store. Both were excellent when my Daughter and I were looking at sofas for her first home- very knowledgeable, friendly, no sales pressure... See more
Company replied
Location
Switch locationUnit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sales staff Gary was brilliant, even when I said I was going to have a look at the other furniture stores on the complex. I chose a settee and chair, then changed my mind and finished buying the mo... See more
Company replied
Fantastic - the team were very informative but not not pushy. Great sales team. Charlotte and Holly were both wonderful. Sofa is exactly what we are looking for.
Company replied
Please take note Sofology. The buying experience was great - your salesman knows his stuff, however....why keep reminding me to do a trust pilot report when we haven't received the goods yet, and won... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, United Kingdom
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guy I dealt with was very helpful
The guy I dealt with was very helpful, pleasant and not at all pushy.
17 June 2026
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
We had a great experience at sofology
We had a great experience at sofology, Nat really looked after us every step of the way she explained everything in thorough detail and made sure we were happy at each stage. Nat gave us drinks and was friendly with our two children. We would definitely use sofology again
14 June 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Nat, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Hull
Thank you for awarding us 5 stars!
Pleasant experience, again!
Once again great experience buying from Sofology… very little hassle, given time to find the right sofa and Chris was a great help during order process, wouldn’t go anywhere else to get a sofa!
5 June 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Chris, we will make sure to pass this on! Have a nice day.
Great experience....left to look…
Great experience....left to look round...answered our questions with confidence.
11 June 2026
Reply from Sofology - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Hull
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent knowledgeable staff
Excellent knowledgeable staff, very helpful without being overly pushy. Excellent customer service as I needed to change some of my order details the following day, the staff member was very helpful with this and it wasn’t a problem. I would highly recommend.
31 May 2026
Reply from Sofology - Hull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Hull
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great in store experience
Great in store experience, pending delivery of our new sofa and chair. Looking forward to receiving them…
No pressure to buy, left to browse and approach sales assistant when needed.
25 May 2026
Reply from Sofology - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Nat made our experience great this…
Nat made our experience great this staff member was knowledgeable and friendly and made us laugh.
She explained everything in great detail answered all our questions we had a lot ! She also guided us through payment ensuring everything we asked for was included in the final order which I did over the phones very good experience thank you Nat.
19 May 2026
Reply from Sofology - Hull
Thank you for this amazing review :-)
A great service in the Hull store
A great service in the Hull store, very friendly and helpful with good advice.
17 May 2026
Reply from Sofology - Hull
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Holly was great
Holly was great! Really helped and was very patient with us as we found it hard to make decisions. Thank you holly
14 May 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Holly, we will make sure to pass this on! Have a nice day.
No pressure
No pressure, salesman told us his name (Steve) and to look round and try sofas out and let him know if we needed help and he was so polite
12 May 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Steve, we will make sure to pass this on! Have a nice day.
Brilliant service
Brilliant service, it was an enjoyable experience buying a sofa Charlotte Harrington was my sales assistant in hull and I would highly recommended any of my friends or family to use her, over all a very friendly store with no pressure to buy
9 May 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Charlotte, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
we were able to browse with no…
we were able to browse with no pressure. Your staff member Gary in the Hull store was brilliant, giving us advice and above all the time to consider what is after all an expensive purchase. He is a credit to the store and the company
7 May 2026
Reply from Sofology - Hull
Thank you for awarding us 5 stars!
Really friendly staff so good we bought…
Really friendly staff so good we bought a sofa and chair.would recommend to friends staff was so helpful not over powering and know what they were talking about
1 May 2026
Reply from Sofology - Hull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The customer care has always been great.
The customer care has always been great. Gary is the person we normally deal with and we can say everything runs smoothly.
29 April 2026
Reply from Sofology - Hull
Thank you for sharing your experience Mr Foster :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.