coming in with a friend who could give constructive criticism. Allowed to look by ourselves knowing assistance was available if required. honest answers. good choice of the type we were looking for.... See more
Company replied
Location
Switch locationUnit 1D, Fife Central Retail Park, KY2 6QL Kirkcaldy, GB
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See what reviewers are saying
We popped in to have a look at your Kirkcaldy store, Shirley chatted with us and we felt very comfortable. We had a look at several sofas with no pressure . We ended up buying our new sofa after amazi... See more
Company replied
Great service at Kirkcaldy store. Crucially I was permitted time to browse without being hounded by sales person on my tail (something I value when shopping) After the first explaining what I was... See more
Company replied
We just purchased our new sofa from Sofology in Kirkcaldy. Our experience was exceptional from start to finish. Our sales rep Janice went above and beyond to ensure we were well informed and there was... See more
Company replied
Company details
- #25 of 90 best companies in Sofa store
- #13 of 51 best companies in Furniture Accessories
- #77 of 397 best companies in Home Furniture Shop
- #58 of 231 best companies in Homewares Shop
- #25 of 112 best companies in Living room shop
- #10 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1D, Fife Central Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
4.9
Excellent
3K reviews
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Reply from Sofology - Kirkcaldy
Thanks for this fabulous review. We appreciate you sharing it with others!
Nothing was two much trouble we went…
Nothing was two much trouble we went back the next week and ordered another two seater and it was no problem to deliver them together
9 May 2026
Reply from Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Kirkcaldy
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
coming in with a friend who could give…
coming in with a friend who could give constructive criticism. Allowed to look by ourselves knowing assistance was available if required.
honest answers. good choice of the type we were looking for.
4 May 2026
Reply from Sofology - Kirkcaldy
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Was a great selection to choose from…
Was a great selection to choose from from and ordering was easy.
6 May 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
LazeeBoy purchase
The initial visit to the shop went well, I thought. I decided to take 0%finance so that was submitted. I did as I was instructed and submitted identity verification as soon as I got home.
I waited for a confirmation email but by the following Friday afternoon still no response.
I called the finance company only to be told that the wrong DOB had been filled in by the shop assistant.
I was then instructed to phone another Sofology number.
Alison dealt with my complaint, took details and said she would resubmit information to finance company.
I asked her if this now meant the delivery date would be pushed back and she said probably.
Obviously a disappointment when I need the purchase for comfort and was anticipating the original date.
I hope that this will now go ahead as anticipated.
9 May 2026
Reply from Sofology - Kirkcaldy
Thank you for sharing your experience. We’re sorry for the issues with your finance application and understand how disappointing the delay must have been. We’re pleased Alison was able to help get everything resubmitted, and we really appreciate your patience while this was resolved. We hope everything now goes smoothly and you’re enjoying your new sofa very soon.
Reply from Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Kirkcaldy
Thank you for this great review :-)
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars :-)
Lawrence was very helpful and made it a…
Lawrence was very helpful and made it a very easy experience as a first buyer.
1 May 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. Another great review for Lawrence, we will make sure to pass this on! Have a nice day.
Staff explained everything in detail
28 April 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Friendly knowledgeable staff.
27 April 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Kirkcaldy
Thank you Mrs Paterson :-)
Great customer service very helpful
26 April 2026
Reply from Sofology - Kirkcaldy
Thank you for awarding us 5 stars Matthew.
Huge selection and friendly, knowledgeable staff
Great selection in stock and knowledgeable staff who were able to help us narrow our choices and eventually select the perfect sofa and accessories for our new home.
25 April 2026
Reply from Sofology - Kirkcaldy
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Good staffs in Kirkcaldy
Good staffs in Kirkcaldy Sofology very helpful because we are Profound Deaf
23 April 2026
Reply from Sofology - Kirkcaldy
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Kirkcaldy
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Easy to deal with
Easy to deal with. Blair was very good and explained everything clearly
20 April 2026
Reply from Sofology - Kirkcaldy
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Excellent customer service
19 April 2026
Reply from Sofology - Kirkcaldy
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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