Our sales consultant Ayas Mohamed (New Malden branch) was great. He explained the options available (within our budget) & gave suggestions based on our requirements. Ayas was very patient & help... See more
Company replied
Location
Switch locationUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
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See what reviewers are saying
We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfe... See more
Company replied
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... See more
Company replied
Really happy with how this went. Went into the shop not totally sure what I wanted, and the staff were helpful without being pushy — they left us to browse and only came over when we had questions. Go... See more
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Company details
- #25 of 92 best companies in Sofa store
- #14 of 54 best companies in Furniture Accessories
- #75 of 396 best companies in Home Furniture Shop
- #56 of 234 best companies in Homewares Shop
- #25 of 112 best companies in Living room shop
- #10 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, United Kingdom
4.8
Excellent
2k reviews
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First class customer service
9 May 2026
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The New Malden store staff were…
The New Malden store staff were extremely helpful in addressing any questions we had regarding the sofa and associated mechanisms, its construction, delivery, price etc. Consequently having visited other well known sofa outlets we decided to order through Sofology and now await a delivery date and installation of our sofas. So far everything about sofology has been very positive and based thus far
on our experience we have no hesitation in recommending them to others.
6 May 2026
Reply from Sofology - New Malden
Thank you for this great review George.
Lovely guy who helped us and was great explaining how it works with intrest free !Kind and polite!
Very helpful and kind polite explanation given was great!
Thank you
28 April 2026
Reply from Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great customerservice from the store in…
Great customerservice from the store in New Malden.
21 April 2026
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review!😊
Plenty of stock from which to choose
20 April 2026
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
We were very impressed with the staff…
We were very impressed with the staff ,specialy Nip he had an impressive knowlege about the sofas we wanted explain and helped us to make the great choices !was very kind, patience with our many questions and changes Very proffesional !Definetly he deserve a pay rise!We are happy with our choices and can't wait to have it home !special thanks to Nip for everything !
19 April 2026
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Nip. Have a great day 😊
The experience was relaxed I didn't…
The experience was relaxed I didn't feel pushed into a sale staff there were great answered any questions with honestly and was very helpful with options great shop.
19 April 2026
Reply from Sofology - New Malden
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Professional!!!!
18 April 2026
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
It a Great not a pushy service
It a Great not a pushy service, very knowledgeable sale person!
17 April 2026
Reply from Sofology - New Malden
What an amazing review, thank you so much for taking the time to write this 😊
Excellent customer service
What made the experience great was how supported we felt throughout. The team was amazing, and Ayas in particular stood out. He provided excellent customer service and was consistently patient and understanding. He took the time to explain everything clearly, which really helped put us at ease. His knowledge and expertise were evident, and the recommendations he gave were very helpful. He was approachable and pleasant, and made the whole experience feel smooth and reassuring. We would definitely recommend this store. Thank you Ayas!
12 April 2026
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Ayas, we will make sure to pass this on! Have a nice day.
Easy & efficient
Ordering the sofas was very easy. I went into the store to place the order. The sales assistant was polite & helpful & the process was straightforward. I received clear well documented emails outlining the order, cost & proposed delivery times.
All in all, it was very efficient.
8 April 2026
Reply from Sofology - New Malden
Thank you for awarding us 5 stars!
Friendly knowledgeable salesman…
Friendly knowledgeable salesman “Junior” not pressured at all .
3 April 2026
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Junior, we will make sure to pass this on! Have a nice day.
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
not given the terms & conditions
we were not given or had explained the terms & conditions, with the result that when we went in on the thursday after placing an order on bank holiday monday we found out that we could not change the colour as the 48hrs had expired. We would be charged an extra 25% to change
This is very bad PR as the sofa would not arrive for 12 weeks
6 April 2026
Reply from Sofology - New Malden
Hi, we’re sorry to hear you’re disappointed with your experience. We do allow a 48-hour window to make any changes to an order before it’s processed. This is outlined in our terms and conditions, which all customers are asked to review and agree to before placing an order. We understand this is frustrating, especially with the lead time involved, and we appreciate you taking the time to share your feedback. If you do need to discuss anything further, please don't hesitate to email us with your order details to social.media.complaints@sofology.co.uk.
Reply from Sofology - New Malden
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent service
Excellent service. Nina was very helpful and she was able to provide all the information we needed while also leaving us at ease to browse the shop. The sofa I bought is gorgeous and comfortable. It also feels very high end and sophisticated.
4 April 2026
Reply from Sofology - New Malden
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Our sales assistant was knowledgable…
Our sales assistant was knowledgable and understanding, taking the time to listen to why we needed from a sofa, asking about restrictions and layout of our room, and showing us candidate sofas we would otherwise have not considered.
There was no hard sell, and we were able to buy the perfect sofa.
Our sales assistant was called Junior, and he was excellent
28 March 2026
Reply from Sofology - New Malden
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Junior. Thank you for taking the time to leave a review 😊
Was able to look around in our own time…
Was able to look around in our own time without being hounded by a sales person.
29 March 2026
Reply from Sofology - New Malden
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very professional and attentive staff
22 March 2026
Reply from Sofology - New Malden
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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