Sofology - New Malden Reviews 

The lovely Eleanor served us. She was very friendly and helpful. She deserves the 5 stars from us!
Most sofas have various options of configuration which is great - a little more flexibility than rival companies. The sofa we chose seems to suit our needs (comfort, body size, fabric etc).

Ayas, was very helpful professional and took time to answer all our questions. It’s was a satisfactory experience. Thank you his smile and patience.

During my visit and ordering period, I found the experience to be quite pleasant. The staff offered thoughtful and professional advice, which greatly assisted me in making informed choices.

The advisor did not rush us and gave good suggestions for the type of furniture we needed. Well done sofology!

Shah and the Team at New Malden were fab. So patient, polite and professional.

Great customer service, Sam was very professional, kind and patient.
Her colleague, before I left shop offered me free 2 pack cleaning kit for free acknowledging me coming twice to the store
Looking forward my new sofa hoping it will be as good as customer service ( New Malden store)

If you’re local and looking for a new sofa, I highly recommend asking for Junior at Sofology. You’ve made a brilliant hire.

He’s extremely patient, really understands customer requirements, and knows how to find the best value for the customer. His product knowledge is excellent, and instead of upselling, he suggested alternative sofa options that stayed within our budget while still meeting our needs.

My partner and I fell in love with the Riviera sofa, which was initially above our budget. Junior came up with a genius solution that worked for both us and Sofology. He checked returned stock in the warehouse and, by chance, found the exact sofa in the right colour. This brought it within our budget while also helping clear a returned item — a win-win. What a sell!

We’re genuinely impressed and will definitely recommend friends and family in the area to come and see Junior.

We visited the New Malden Sofology store after doing months of research and trying to find a sofa that we can get up a narrow staircase with a double corner. Nip assured us that the recliners will come apart into smaller sections (not just the individual seat "modules" as other companies offer, but smaller components) and explained that the delivery team will handle transport into a room of our choice plus re-assembly. He helped us narrow down our options and on our return visit Ayas guided us through to a purchase. Both were excellent and super helpful and we are now excitedly awaiting delivery. The wait time is relatively long but having the reassurance that the sofa will go upstairs and also actually finding a really nice unit in a great colour makes up for that.

Our sales advisor Nip was very helpful and knowledgeable about the stock.

Both of the staff that we dealt with were extremly
helpful.

Sales lady name Nina and she was very helpful. Excellent explanations and good responses as well as fast organization. Additionally the environment of the showroom was very nice

Lovely experience with a very knowledgeable friendly and helpful sales assistant called Ayas

Nip provided great customer service! Thank you!!

I visited the New Malden branch where Nip assisted us in choosing a new sofa. He was not pushy, over the top or trying to force a sale. Nip was friendly, knowledgeable and patient and I would highly recommend him when it comes to choosing the right sofa.

The salesman Junior made it such a good experience, he was prepared to go the extra mile to give alternatives and items, colours that were available. Was interactive with family I brought along for reassurance. Changed my perception of salesmen

Junior Anyata was patient, friendly and informative throughout the entire process. His product knowledge was excellent and he took the time to understand our needs without any pressure. He's a real asset to the company and a pleasure to deal with.

Excellent guidance and advice from Sam, great customer service and manner.

Today I went to sofology to buy a new sofa,the service from start to finish was excellent.They really look after me and listen to all my requirements,and I left buying the sofa I wanted.
Thank you for looking after me on this purchase 10 out of 10 good service.

We had a really good experience of purchasing a new sofa and armchair today at the New Malden site. Ayas was a great customer advisor - very helpful and knowledgeable and no high pressure sales technique. We were very happy with our purchase. Thanks!