Mark the salesman was really helpful and knowledgeable. He had a lovely manner and not pushy. I’ve always had the perception that sofology was expensive and never looked inside until recently. It’s a... See more
Company replied
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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See what reviewers are saying
Karen made choosing a sofa so easy, she give me advice as I was so unsure on what to choose, I always go to scs but I won’t from now on and iv told everyone to come to you because of the choice of so... See more
Company replied
The level of knowledge from the assistant was good and she seemed to offer good advice regarding the product we were interested in. However at the point of sale the ‘awkward’ bit if the conversatio... See more
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We returned to purchase 2 raise and recliner chairs like our 2 seater purchased last year to find the choice of chairs had improved and available in the same cloth as ours Not the same style but... See more
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Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3k reviews
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Leanne was very helpful
Leanne was very helpful, informative and considerate in just the right amount of help and not being over bearing. Great overall experience.
22 March 2026
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent
Excellent, professional and friendly service from Steph,
She was there if we needed any questions answering but not following us around as can happen in some establishments,
Steph got the balance just right,
Thank you
16 March 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great experience and service 👌
21 March 2026
Reply from Sofology - North Shields
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service from Susie at the…
Great service from Susie at the Silverlink North Shields store today. She was really helpful and have great advice. Bought a chair off her on the spot.
21 March 2026
Unprompted review
Reply from Sofology - North Shields
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Susie. Have a great day 😊
‘no pressure’ sales team
We liked the ‘no pressure’ sales team - there to help if you needed it. Steph was great, very knowledgeable and helpful. Loaned us swatches to check the match.
Went back the next day and made the purchase. Very happy so far - looking forward to receiving the chair, thanks.
16 March 2026
Reply from Sofology - North Shields
Thank you for sharing your experience Mr Walker, we look forward to delivering your new chair.
The salesperson was extremely helpful…
The salesperson was extremely helpful and understanding
The store was well stocked and laid out and visiting was a pleasant experience
I found exactly what I wanted
13 March 2026
Reply from Sofology - North Shields
Thank you so much for taking the time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Both young lady assistants were…
Both young lady assistants were pleasant & knowledgeable - no hard push - & put up with my ‘old school’85 yr old father - but managed to get him a seat that he wanted - thank you!
14 March 2026
Reply from Sofology - North Shields
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Steph Very helpful polite &…
Steph Very helpful polite & knowledgeable salesperson made the sale so much easier
7 March 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Steph, we will make sure to pass this on! Have a nice day.
Knowledge for the product we had in…
Knowledge for the product we had in mind, no hard sell, would have walked out otherwise. Expert product knowledge, very polite, tea and coffee and offered overall excellent
13 March 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
A good experience
Very helpful assistant no pressure just excellent advice and patience whilst we debated and chose never felt under pressure to commit to anything it was very relaxed and refreshing
12 March 2026
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Jo was really knowledgeable about the…
Jo was really knowledgeable about the products while not imposing herself. Happy to allow us to wander, but attentive enough to see when we wanted help.
11 March 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Steve!
Good experience
Plenty choice of furniture in store , lots of combinations of colour and fabric on display
Staff really helped, Jo was knowledgeable about all aspects of the products and was not at all pushy , but around when you had any questions
11 March 2026
Reply from Sofology - North Shields
Thank you for sharing your experience :-)
Patient lovely staff
2 March 2026
Reply from Sofology - North Shields
Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Jo was very helpful and informative a…
Jo was very helpful and informative a lovely pleasant lady.
9 March 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Jo, we will make sure to pass this on! Have a nice day.
Great service …
From first walking in to store a young lady approached us could not fault the customer service a young lady called libby explained how everything worked in the shop told us to look around then came back to us and helped us to choose the correct sofa she went above and beyond to help us
9 March 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Patricia :-)
Great choice of Sofas
Great choice of Sofas, staff were helpfull and knowledgable on the products.
5 March 2026
Reply from Sofology - North Shields
Thank you for sharing Fred!
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Silverlink
Mark was extremely helpful and patient with us, allowing us to go home, measure and come back a few days later, ensuring we got the correct sofa.
Went through the process clearly so we understood what would happen next.
4 March 2026
Reply from Sofology - North Shields
Thank you for choosing Sofology!
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