Sofology - Peterborough Reviews 2,156

Great staff no pressure went in came out ver happy

Very helpful

Feeling relaxed not pressured into looking, found what we liked and wanted, helpful, knowledgeable member of staff. Told us what extras were offered. Really good value for money. Happy customer.

Fantastic! Hagi is a very professional salesman.

We were looking for a sofa to replace our old leather suite, and after visiting several showrooms and going on line we were able to collate enough information that will give us a great quality product at a price we could afford. Sofology ticked all boxes, the staff member was impressive in her knowledge in Sofas in particular the robust manufacture of framework materials and quality of fabrics.

Sofology was the first furniture store whose representatives didn’t pounce on us as soon as walked in! We were left to mooch and were gently asked if we needed help at the right time which makes a big difference when you’re traipsing around every shop trying to find the right sofa! We had a lovely ‘sofalogist’ called Sai who was brilliant. Two visits later and we finally picked our sofa not feeling harassed or pushed into a decision that we were on the fence with.

Danielle and Ben were fab. Explained everything. Danielle took her time showing us all the sofa beds in turn. Nothing was too much trouble.

the girl that served us was very knowledgeable about furniture she had lots of patience and served us well

Really good experience bought an amazing sofa

Ordering a sofa from Sofology is less a purchase and more a lesson in patience.

The showroom experience is excellent — welcoming staff, comfortable sofas, and reassuring promises about delivery dates. Sadly, that appears to be where the efficiency ends.

Our sofa was confidently promised for delivery today. Instead, we’ve had what can only be described as complete radio silence. No update, no explanation, and no communication whatsoever. At this stage the customer appears to be expected to develop some form of furniture-based clairvoyance to determine where their order might be.

To be fair, the sofa may yet turn out to be wonderful. Unfortunately, as it hasn’t actually arrived, that remains a matter of theoretical physics rather than lived experience.

Still, one must remain optimistic. After all, Sofology have shown great skill in selling sofas — delivering them may simply be the advanced module.

Kate was a very professional lady who helped us to buy the perfect 3 and 2 seater Leather, power recliners.

Great experience with Famida, on Saturday 7th of March 2026. Professional, patient, attentive, listened and advised when asked questions.

The customer service was great.The assistant was polite , helpful and friendly throughout the whole process.

My experience was very satisfying; helpful, polite. I would recommend anyone to visit sofology.

Famida in Peterborough store was excellent from the moment we walked in. I usually go to a store to look, go home and consider, then order online.
She was that good that I went back to store to order from her.
Excellent service

Ben Answered everything i asked about.

Jamie, who served us, was very helpful. He also left us to look around in peace. He did not pressurise us in anyway. We therefore felt very comfortable making our decision.
Thank you.

Jamie was easy to talk with and the knowledge of the product.

All the staff were helpful and Ben was easy to get on with and made the process easy.

Very warm welcome and information about the store.
Myself and my husband made a decision on the furniture we liked. Famida was very helpful to us in choosing the covering for the chairs. She was very helpful when we were completing the paperwork.
Lovely young woman, an asset to your company.