Sofology - Peterborough Reviews 

Ordering a sofa from Sofology is less a purchase and more a lesson in patience.

The showroom experience is excellent — welcoming staff, comfortable sofas, and reassuring promises about delivery dates. Sadly, that appears to be where the efficiency ends.

Our sofa was confidently promised for delivery today. Instead, we’ve had what can only be described as complete radio silence. No update, no explanation, and no communication whatsoever. At this stage the customer appears to be expected to develop some form of furniture-based clairvoyance to determine where their order might be.

To be fair, the sofa may yet turn out to be wonderful. Unfortunately, as it hasn’t actually arrived, that remains a matter of theoretical physics rather than lived experience.

Still, one must remain optimistic. After all, Sofology have shown great skill in selling sofas — delivering them may simply be the advanced module.

Kate was a very professional lady who helped us to buy the perfect 3 and 2 seater Leather, power recliners.

Great experience with Famida, on Saturday 7th of March 2026. Professional, patient, attentive, listened and advised when asked questions.

The customer service was great.The assistant was polite , helpful and friendly throughout the whole process.

My experience was very satisfying; helpful, polite. I would recommend anyone to visit sofology.

Famida in Peterborough store was excellent from the moment we walked in. I usually go to a store to look, go home and consider, then order online.
She was that good that I went back to store to order from her.
Excellent service

Ben Answered everything i asked about.

Jamie, who served us, was very helpful. He also left us to look around in peace. He did not pressurise us in anyway. We therefore felt very comfortable making our decision.
Thank you.

Jamie was easy to talk with and the knowledge of the product.

All the staff were helpful and Ben was easy to get on with and made the process easy.

Very warm welcome and information about the store.
Myself and my husband made a decision on the furniture we liked. Famida was very helpful to us in choosing the covering for the chairs. She was very helpful when we were completing the paperwork.
Lovely young woman, an asset to your company.

The customer service was great thanks to Hadi who attended to us. He was really patient and helpful.

I was very pleasantly surprised with the attention to detail shown by the staff as well as their knowledge of the product. Sia was very helpful and came up with some alternatives I hadn’t thought of

Famida, was so welcoming and helpful without being too pushy, which helped our experience of choosing a sofa. We were advised of the quality and durability of the material we chose which was important to our choice. We were also shown a swatch colour sample against the actual sofa we had picked out and this confirmed exactly what we wanted. Thank you Famida, we look forward to receiving our sofa in due course.

Very attentative salesperson, so helpful and knowledgeable.
I came away after ordering just what I wanted .
Can’t wait to get it in my home and start enjoying it.
Very satisfied so far . Hoping delivery and sofa will live up to expectations 🤞

Ben was wonderful today and very knowledgeable!

Very good experience. Had a lovely lady called Sia who went through everything with us. Was very patient. Did not feel any pressure to buy. Sia gave us excellent customer service answered all our questions. Allowed us the time we needed to to decide and go through everything before we spent on a considered purchase. Best service from a shop that I have had in a very long while.

Excellent service throughout. Famida was always on hand to help with our many concerns and questions. Options were carefully explained and we felt we were able to take our time without any pressure to buy. The staff made a good cup of tea too.

The sales person approached us and checked.
Understood our requirement and gave us good option and also shared us a deal which we never expected

The customer service was brilliant, highly recommend speaking to Kate, she was super and made the process very easy and clear!