Sofology - Peterborough Reviews 

2,166
TrustScore 5 out of 5

4.9

Unit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB


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Rated 5 out of 5 stars

Jamie was amazing, he sold us our sofa. When we went into the store we were greeted, explained how some deals worked, colours and the store. Then we were left to look ourselves which we really... See more

Rated 5 out of 5 stars

Me and my partner went to Sofology to look at some sofas, at start we didn’t have intention to buy one. We had some options but decided to look at other stores. I must admit, first choice is always th... See more

Company replied

Rated 5 out of 5 stars

Lovely staff who were very friendly. Clean store. Couldn’t fault the customer service we received. Would definitely recommend

Company replied

Rated 4 out of 5 stars

Would be an easy 5 stars if your material swatches were easier to obtain. Couldn’t order on line and if it wasn’t for Sue in customer services I would have given up and purchased elsewhere. Peterbo... See more

Company replied


Company details

  1. #26 of 92 best companies in Sofa store
  2. #14 of 53 best companies in Furniture Accessories
  3. #75 of 399 best companies in Home Furniture Shop
  4. #59 of 234 best companies in Homewares Shop
  5. #26 of 113 best companies in Living room shop
  6. #11 of 25 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

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4.9

All reviews

(2,166)

18,643 reviews in the last 12 months

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Rated 5 out of 5 stars

We were helped by Said she also sold us…

We were helped by Said she also sold us a sofa 5 years ago we didn’t recognise her at first but it just goes to show that she’s great at her job and sold us again another sofa and chair.

16 February 2026
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Reply from Sofology - Peterborough

Thank you for awarding us 5 stars :-)

Rated 5 out of 5 stars

So welcoming

Hadi was so welcoming when we first went in to look for a sofa, we went back the following weekend and purchased what we had seen & Hadi was extremely helpful & knowledgeable, he did not push us to buy extras but explained what we could get for protection etc.

14 February 2026
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Hadi. Have a great day 😊

Rated 5 out of 5 stars

So far so good

Friendly staff
Everything explained when ordering our new sofa
Having to wait 15 weeks only down side

15 February 2026
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Reply from Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We promise it's worth the wait! Have a great day 😊

Rated 5 out of 5 stars

Famida was an amazing sales person and…

Famida was an amazing sales person and talked us through everything

14 February 2026
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Famida. Have a great day 😊

Rated 5 out of 5 stars

Excellent service from Ben

Excellent service from Ben! He made the whole process quick, easy, and actually enjoyable. We’re thrilled with our purchase and couldn't have asked for better assistance. Five stars!

14 February 2026
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ben. Have a great day 😊

Rated 5 out of 5 stars

Helpful, knowledgeable and no pressure.

Sai was so helpful, patient and knowledgeable. She was brilliant.
No pressure by staff when walking round.

14 February 2026
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Reply from Sofology - Peterborough

Hi there, thank you for your review. Another great review for Sai, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Fantastic help and service

Really helpful and friendly.

14 February 2026
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Reply from Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 4 out of 5 stars

Sia was very helpful

Sia was very helpful without being pushy or intrusive, she was very knowledgeable and gave us good advise.

8 February 2026
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Reply from Sofology - Peterborough

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Warm and Honest

A really pleasant experience with Sai. Never went for the hard sell and was extremely knowledgeable. Happy with the customer care I received.

Best Wishes

9 February 2026
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Reply from Sofology - Peterborough

Thank you for awarding us 5 stars!

Rated 5 out of 5 stars

Great service!

Had great service on both visits to the shop from Ben, Sai and Manager Ryan. We were unsure on which sofas to buy at first and had two rooms to consider buying for. It was nice not to feel rushed in choosing by staff. They dedicated their time to us and explained everything well.

31 January 2026
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Reply from Sofology - Peterborough

Thank you for choosing Sofology!

Rated 5 out of 5 stars

Perfect

Good range of products to choose from. And range of colours and different fabrics.
Salesman Jamie wasn’t pushy at all, went through all options and explained everything we needed to know. Walked away happy with our choice.

8 February 2026
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Reply from Sofology - Peterborough

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

The sales person was lovely and very…

The sales person was lovely and very personable, all credit to her for her professionalism and communication skills whilst keeping a lovely light hearted sense of humour.

7 February 2026
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Reply from Sofology - Peterborough

Good afternoon, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Great support

Friendly, informative and helpful
Supported through the process but not hard sell
Danielle and Ryan stood out but all staff great

2 February 2026
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Reply from Sofology - Peterborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful

2 February 2026
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Reply from Sofology - Peterborough

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great experience with Sofology

Great experience with Sofology
Famida went above and beyond
So helpful and very patient with me while taking my time in choosing my sofa
Would have no hesitation in recommending Sofology

2 February 2026
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Reply from Sofology - Peterborough

Thank you so much for your recommendation Miss Zoric

Rated 5 out of 5 stars

Sai is just the best as all the answers

We wanted a new sofa but was stuck with getting access into our lounge . Along came sai the most helpful and polite person full of ideas to help us find the sofa the sofa which fitted , she never did the hard sell and worked with us .She makes a good coffee too .

1 February 2026
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Reply from Sofology - Peterborough

Thank you for awarding us 5 stars!

Rated 5 out of 5 stars

Hadi was very knowledgeable and his…

Hadi was very knowledgeable and his attention and service to us as customers was excellent.

1 February 2026
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Reply from Sofology - Peterborough

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Sai was fantastic excellent customer…

Sai was fantastic excellent customer service she was not pushy at all and has great product knowledge

2 February 2026
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Reply from Sofology - Peterborough

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Kind and patient rep

We were welcomed. Hadi our customer representative was very patient and honest. He took his time to go through everything with us and looked at all options. Supported us to look at all colour choices carefully. Encouraged us to look in the natural light which was the best thing to do to help make our final decision. Then supported us with finalising our choices. We have two children and he was great with how he engaged with them. Made sure he went through our final decisions with us carefully to see we were happy. We have left feeling we have made the best decision. Grateful he was the person that served us

1 February 2026
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Reply from Sofology - Peterborough

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

The service was excellent

The service was excellent, the sales lady helped picture in our lives. Not pushy. Gave alternatives. Would recommend.

1 February 2026
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Reply from Sofology - Peterborough

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

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