Sofology - Preston Reviews 2,475

Once again fantastic service at Sofology Preston. Great team but special thanks to Doreen today for all your help, much appreciated.

Doreen gave a fabulous service. Very helpful anfmd knowledgeable.

Update 15//12/25

I am updating this review because eventually I was helped by a lady in customer service called "Nikla". Hugh has restored hope that there is someone at Sofology who cares about their customers and has eventually addressed my problems.

I hope the management and higher authorities recognise her within the corporation.

01/12/25
Terrible experience from start to finish. I spent £4,800 on a corner sofa and waited eight weeks for delivery, only for it to arrive without the footstool and with the back leg completely snapped off. The sofa is literally propped up on a plug at the moment.

The delivery driver didn’t believe me when I said the footstool was missing and made me call the store while he waited. After a 15-minute call, all he said was, “You’ll have to speak to Customer Support” — and then left.

Customer Support hasn’t answered the phone, and the email I sent over a week ago is still unanswered. So I’m left with half a broken sofa, missing pieces, and no communication from anyone… after paying nearly five thousand pounds.

For a company selling “premium” sofas, this has been the worst experience imaginable. I just want what I paid for — or at least a response.

Absolutely brilliant experience

Made us feel welcome at the store without any hassle that you get from lots of salesmen, instead he was very helpful and very informative glad we chose Sofology to purchase our new sofas.

Gary dealt with us , he let us wonder around at ease without pestering us and was available for any questions and explained different things and showed us everything to do with sofa we picked absolutely would use company again , thank you for making the experience a great experience

Russ was so helpful and patient on two separate occasions 🙏🏼

Great experience, helpful and efficient

We had a great experience purchasing our new sofa. Really friendly welcome into the store and once we picked our sofa the process was explained very well. Great staff!

when first entered store we left alone to look around which is pleasing and not hounded by anyone
when needed help Jay sales person was very polite and very helpful

Russ was very helpful and knowledgeable. Made buying a new sofa easy

Mo was extremely helpful and knowledgeable about the products. He gave us great advice and made us feel comfortable throughout the process. Excellent service!

Had a telephone conversation with Mo at Preston store who was really helpful and talked me through my order on the phone.Nothing was too much trouble and made ordering stress free.

The staff at Sofology were very friendly, non of the usual sales persons behavior, no pressure to buy something which allowed us to browse the shop in peace. Luckily we chose a sofa they already had in stock which meant we could get it in time for Christmas.

Friendly service, no pressure or hard sell.

Initial phone call to Ross was helpful and informative. This made us visit the store.

Agent greeted us on arrival and was very informative throughout the whole process

Very helpful staff. They knew the product and helped us with our choice.

Jay at the preston store was fantastic. Made everything so easy, clear and unstandable. Really happy with the experience and level of customer service.