Sofology - Preston Reviews 

2,506
•
TrustScore 5 out of 5

4.9

Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY Preston, GB

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Rated 5 out of 5 stars

Helpful staff, who allowed you to browse freely. Showroom clean and accessible. Knowledgeable when it can to purchase what rhe products could do and different configurations. Finance options also... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Gary (Preston Branch) was amazing! Sat us down and went through everything with us. Not pushy or looking for a sale just a genuine guy with great advice as pet owners. Highly recomm... See more

Company replied

Rated 5 out of 5 stars

Friendly, knowledgeable sales person no pushy, and got the sofa we are after at a good price and was also offered a coffee.

Company replied

Rated 5 out of 5 stars

From walking into Sofology we were met by a superb salesman who made us so welcome, firstly with a nice cuppa!! We were then left to look as long as we wanted at all the sofas. Job well done, and we... See more

Company replied


Company details

  1. Sofa store
  2. also in
  3. Furniture Accessories
  4. Home Furniture Shop
  5. Homewares Shop
  6. Living room shop
  7. Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY, Preston, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,506)

16,191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable sales person no pushy, and got the sofa we are after at a good price and was also offered a coffee.

19 September 2026
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Reply from Sofology - Preston

Thank you for this great review Hugh.

Rated 4 out of 5 stars

I really appreciated the excellent…

I really appreciated the excellent service provided by the team in Preston.
Doreen, in particular, was exceptional. As a highly professional and knowledgeable sales consultant, she went far beyond simply supporting the sale. She took the time to genuinely understand my needs, preferences, and what I was looking for.
There was quite a lot of back-and-forth and experimentation throughout the process, and I cannot thank Doreen enough for her exceptional patience, understanding, and willingness to help at every stage. She made the whole experience feel personal and reassuring.
A huge thank you to Doreen and the entire Preston team for such a positive experience. Their commitment to customer service is truly appreciated.

17 September 2026
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Reply from Sofology - Preston

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Doreen for you, have a great day.

Rated 5 out of 5 stars

Overall experience.

Helpful staff, who allowed you to browse freely.
Showroom clean and accessible.
Knowledgeable when it can to purchase what rhe products could do and different configurations.
Finance options also explained.
Salesperson was obviously keen to get the sale but I still felt able to walk away if I was unhappy with anything.

19 September 2026
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Excellent service Preston Branch

Excellent service. Gary (Preston Branch) was amazing! Sat us down and went through everything with us. Not pushy or looking for a sale just a genuine guy with great advice as pet owners. Highly recommend sofology! Cant wait for the sofa to arrive now 😃

12 September 2026
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Reply from Sofology - Preston

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Excellent service

Excellent service

23 August 2026
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Brilliant sofo company

From walking into Sofology we were met by a superb salesman who made us so welcome, firstly with a nice cuppa!! We were then left to look as long as we wanted at all the sofas. Job well done, and we purchased a lovely sofa. I am definitely going to recommend Sofology to all.

24 August 2026
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Reply from Sofology - Preston

Thank you for sharing your experience Ruth 😊

Rated 5 out of 5 stars

Very helpful and very happy

Very helpful and very happy
Thanks

20 August 2026
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Reply from Sofology - Preston

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent service from walking into…

Excellent service from walking into store right upto delivery everything went smoothly

15 August 2026
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

No hard sell

No hard sell, advise only on the best way to clean the sofa, and information to help use choose the best finish ie leather or fabric.

7 August 2026
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Reply from Sofology - Preston

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

My family wa looking for a set of…

My family wa looking for a set of leather sofas and the young man( sorry forgot his name) who served us at Deepdale branch was very kind, patient and helpful, he explained all things clearly. Happy to have been served by such a joyful person😊.

7 August 2026
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Reply from Sofology - Preston

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Ross and the manager were very…


Ross and thr manager were very informative and spent time with us.
The store was very clean and displayed the suites very well.

5 August 2026
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Reply from Sofology - Preston

Hi there, thank you for your review. Another great review for Ross, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Was greeted upon entry to the store

Was greeted upon entry to the store, not harassed or badgered….. pointed to the furniture we wanted to enquire about and when we were ready Amanda was very helpful, knowledgeable and listened to what we needed and gave advice on our purchase.

3 August 2026
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Reply from Sofology - Preston

Hi there, thank you for your review. Another great review for Amanda, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Really friendly helpful and not pushy

Great experience , helpful not too much sales push just friendly , highly recommend

30 July 2026
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Reply from Sofology - Preston

Thanks for this fabulous review. We appreciate you sharing it with others!

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