I contacted your company via email and was given the wrong info. So glad I went to store ( twice) I wanted to look at a sofa that I was told was in store but wasn't. I ended up purchasing another but... See more
Company replied
Location
Switch locationUnit 4 Beale Way, S62 6EJ Rotherham, GB
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See what reviewers are saying
i had a lovely visit to Sofology in Rotherham last week Walt helped me choose my sofa and was very knowledgeable and helpful . The paperwork was straightforward and easy I came away happy having h... See more
Company replied
It was Alishbavwho dealt with us. She was absolutely fabulous and patient as we were very undecided as to what we wanted. She wasn’t pushy but helpful and knowledgeable. I’m very happy with what we pi... See more
Company replied
The shop is very spacious very well designed and lots of different designs to choose from the staff where very helpful explained everything I ask about the sofa I bought
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4 Beale Way, S62 6EJ, Rotherham, United Kingdom
4.9
Excellent
4k reviews
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I am extremely disappointed with both…
I am extremely disappointed with both the delivery and the customer service from Sofology.
My sofa was delivered last Thursday, but it arrived with a back cushion missing, leaving my family unable to use the sofa we had been waiting for. When I contacted customer services, I was told I would have to wait up to four weeks for the missing part, which is completely unacceptable.
Since then, I have sent numerous emails asking for updates, but I have received no response whatsoever. Due to the lack of communication and poor service, I have requested that the sofa be collected as I no longer wish to keep it. Even this request has been ignored.
The lack of communication has been the most frustrating part of this experience. I expected far better customer service from a company of this size. I would not recommend Sofology based on my experience.
25 June 2026
Unprompted review
Reply from Sofology - Rotherham
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Horrible experience
Horrible experience, when it came to deliver the sofa, very unskilled set of people to deliver which resulted in damaging sofa and my property. It was resolved through sofology expert delivery services.
8 July 2025
Reply from Sofology - Rotherham
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Great service
Ness greeted us straight away and helped me work out the best option for my living room. She was calm and patient and made everything easy. Can’t wait to get my soda delivered!
21 June 2026
Reply from Sofology - Rotherham
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ness. Have a great day 😊
fantastic from beginning to finish
fantastic from beginning to finish, adrian was very knowledgeable about what we wanted and put our minds to ease , we will go to him for future projects thank you .
9 June 2026
Reply from Sofology - Rotherham
Thank you for awarding us 5 stars!
good customer service
7 June 2026
Reply from Sofology - Rotherham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
She was really nice and friendly but…
She was really nice and friendly but wasn't very clear on the brake down of the price ie delivery cost care kit cost I left wondering why it says £28 online but I was paying £38 seamed a bit higher
8 June 2026
Reply from Sofology - Rotherham
Hi Mr Fielding, the care kits are £39 each :-)
Choice was excellent
Choice was excellent. Tony was brilliant, didn’t feel rushed at all.everything explained throughout our purchase.
15 June 2026
Unprompted review
Reply from Sofology - Rotherham
Thank you for awarding us 5 stars Linda :-)
Tony was amazing.knew his information…
Tony was amazing.knew his information thoroughly and so helpful with his advice.and all the other staff was attentive and supportive so Thankyou all.would definitely recommend them
7 June 2026
Reply from Sofology - Rotherham
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day!
The staff was very helpful answered all…
The staff was very helpful answered all our questions and could not do enough to help us and brought us refreshments while we was making our minds up
4 May 2026
Reply from Sofology - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Tony the sales assistant was so polite…
Tony the sales assistant was so polite and helpful his customer service was great we left the store very satisfied with our purchase.
4 June 2026
Reply from Sofology - Rotherham
Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Very good service from start to finish
Very good service from start to finish. Tony was a nice guy, even let us rearrange the showroom lol
31 May 2026
Reply from Sofology - Rotherham
Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.
Great experience purchasing my sofa
Great experience purchasing my sofa, the lady in store was very helpful during the ordering process! Highly recommend
31 May 2026
Reply from Sofology - Rotherham
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service again
Excellent service again, we have had a sofa previously from them and have found the service to be exceptional.
31 May 2026
Reply from Sofology - Rotherham
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day!
Reply from Sofology - Rotherham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Our first visit in Sofology
In your Rotherham store from arriving to leaving there was a warm feeling , no hard sell or pushy sales people just normal experienced fully knowledgeable staff who you could be honest with of what you were looking for and open to direct questions relating to lead times etc .
2 June 2026
Reply from Sofology - Rotherham
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Adrian assisted us very well
Adrian assisted us very well and wasn't pressuring us at all.
Slight complaint about the store not having a lift - my mother walks with a stick and found it difficult to get to the upper levels.
22 May 2026
Reply from Sofology - Rotherham
Thank you for your feedback. We’re glad to hear Adrian was helpful. Sorry to hear about the difficulty accessing the upper floors. That’s really useful to know, and we’ll make sure it’s passed on to the store team.
Reply from Sofology - Rotherham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Rotherham
Hi there, thank you for your review. Another great review for Ness, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Rotherham
Thanks for this fabulous review. We appreciate you sharing it with others!
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