Sofology - Rotherham Reviews 3,936

Amazing service from the very knowledgeable helpful and friendly Tony.. fantastic sofas , beautiful products. Very happy customer

Miles was very helpful and took the time to explain everything to us

If I could give zero stars, I would. This company is an absolute joke. We have now had two sofas from this cowboy company, and both have been faulty from day one. The first was refunded due to manufacturing defects—cushions didn’t fit, sank immediately, offered zero support, and were completely unusable. That alone should have been a massive red flag.

Against my better judgment, I stupidly returned to the store after being reassured by staff that “you won’t have the same issues twice.” The staff were friendly, yes—but friendliness doesn’t fix incompetence. Predictably, the exact same problems have happened again with the replacement sofa.

Faults were reported within the first month. Cushions don’t fit properly, several are misshapen and wonky, and there is a dangerous gap in one of the seats where my child repeatedly gets stuck. The sofa has so little support it genuinely feels like sitting on the floor. This product is not fit for purpose.

An engineer visit only made things worse. I was verbally told that the cushion issues would be reported and that Sofology operates on a “customer satisfaction basis” and would offer a resolution if I wasn’t happy. Conveniently, none of this was included in the official report. No resolution has been offered. I have now been lied to by multiple members of staff.

I am now £4,000 out of pocket with a sofa that cannot be safely or comfortably used. Poor quality, poor honesty, and zero accountability.

Tara was very friendly and respectful. Not at all pushy about products. Have my Dad advice and choices of sofas to meet his needs .

The guy explained everything in detail and we talked about pets which was nice.its nice to hear about others own experience

Went to the Rotherham store with my daughter & son-in-law looking for ideas but ended up buying. Chris who helped us was very very helpful, there was no pressure from him, he listen to us with what we wanted & our concerns has my daughter & son-in-law’s current sofa didn’t fit in the new house. Chris went above and beyond for us. Would definitely recommend

Great experience at the Rotherham show home, delay in delivery of sofa though compensated for this but swivel chair came a noise when it spins. Took a while to get a call back for expert appointment to fix this.

Very nice experience.
Loads of good quality sofa's.
No pressure when looking round.
Loads of choice.

Great in store experience with Adrian at the Rotherham branch - thanks so much for your help!

Tony was great, very helpful and informative. Made everything so easy!

Having looked around four sofa companies, we returned to Sofology, the first we looked at. So many to choose from. Had a lovely young salesman, Miles. Really helpful, explained all about the sofas we decided on. Had a great giggle and a chat. Fabulous customer service.
All in all a great experience.

Made me feel welcome... sales staff not pushy. Great quality recliner chair in leather.. great value

Adrian was a fantastic salesman and didn't make me feel any pressure to purchase at all. He was very knowledgeable about all of the sofas I was inquiring about and he didn't make me feel rushed, I would recommend Adrian's assistance when in sofology Rotherham.

Adrian was brilliant in helping us pick a sofa. We didn’t feel pressured into buying and we appreciated his honest advice on the sofa’s we were looking at. The whole experience was seamless and one that we will recommend to others. Thanks so much.

Salesman was really helpful
Left us alone to browse around the store, no hassling us
The store was clean and tidy and easy to get around
Once we had our options the salesman advised us on what would be best for our needs and was not pushy
He showed us different options that we had not seen, explained all the products they provided including insurance
All in all a pleasant experience

Polite, service

Good layout in store, lots of choice with easy to view sizes and fabrics. Some designs with quick delivery which is what we needed. Knowledgable staff.
I do think 15 weeks is a long time to pay and then wait for a sofa delivery.

I visited the store twice in consecutive days on both occasions the staff members I spoke to were polite, professional and helpful (Adrian and Tara). The range and selection of sofas throughout the store was outstanding and really made the experience of deciding on new furniture a lot more enjoyable.