Sofology - Rugby Reviews 1,517

Visited the Rugby store today, I already knew which sofa I wanted to purchase, went for a 2nd look to make sure I still liked it and to order it. The lady was really helpful and went through everything. Didn't take long to order and set up the 0% finance. Would definitely recommend them

Today I visited the Rugby store and what a brilliant experience I had with Bart, Lisa and the team.

I very quickly built a great report with Bart and I found him to be helpful, knowledgeable about the products and extremely friendly.

Lisa joined us and helped me to understand some of the additional insurance cover available with the purchase of a sofa and again she was able to clearly explain the benefits without making me feel like I was being forced into buying anything that I didn't want.

Both Bart and Lisa made the sofa shopping experience fun and enjoyable. We had a real laugh whilst completing my purchase.

I honestly thought that I would go into the store to 'try out' the sofas before coming home and placing the order online, I'm so pleased I didn't do that and instead received great help from Bart, who made the whole process easy, simple and an honestly fun experience!

If only more people in customer facing roles were like Bart, who is without doubt, a true credit to the store.

Thank you for excellent service and support during the visit to the store

Fran and Lisa were amazing and the other staff didn’t get names were also just as attentive. Thanks for your help.

thank you Bart for all your help, went above and beyond

Good showroom staff member was friendly and professional.

Great customer service, set up link in email so I could complete order at home & sale still goes through to store

Bart supported us with the sofa purchase easily and was very supportive, friendly and helpful 😀

Definitely a good choice, plenty
Of choice and great service. Sales personal not pushy but Informative.

Very friendly. Not pushy. Smiled all the way though the process and nothing to much for them while I was asking lots of questions.

We were looked after very well by Fran our consultant at the Rugby Sofology store. Her advice and attention to detail was superb in choosing the best sofa for our colour scheme and delivery location narrpw door dimensions needs. Well done Fran and thanks for tge coffee 🥳👍🏻😀

Fantastic service by Bart and Store Manager Jason. As always, so smooth and easy to deal with and they made the whole process smooth and easy

Lloyd help me through my purchase today. Extremely polite and professional.

The young lady that sold us our new couch was a bit dizzy, but she more then made up for it in personality and helpfulness.

Sales assistants were helpful, knowledgeable and provided excellent service without being overly intrusive.

Great sales lady

The guys in the Elliots field store were fantastic. We didn't feel pressured to buy and Bart in the store was hilarious. I didn't feel like we needed a sofa but my boyfriend felt different and Bart was joking with us the whole way through. The whole team took the time to have a laugh and explain the sofas when I had so many questions. They lent us a sample and then we went back and brought a few days later. We have yet to see what delivery is like but Jodie also explained the process and how everything works she even upsold a cleaning kit! Amazing job guys defo be back to buy again.

A very knowledgeable and understanding sales person

Incredible experience from the whole team as soon as we walked through the door! Bart you were fantastic and couldn’t have been more accommodating! There was no pushing for sales and no pressure for us to buy. We ended buying 2 sofas. Excellent customer service and thank you for being ‘super duper’ helpful!! :)

Amazing service at Sofology Rugby! There was zero pressure, just honest guidance, Fran explained everything clearly and quickly and was so friendly. It made the whole process stress-free. Thank you!