Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... See more
Company replied
Location
Switch locationTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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See what reviewers are saying
Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure s... See more
Company replied
Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... See more
Company replied
The customer service was outstanding, Gary allowed us time to look before approaching and was friendly and relaxed. No pushing or grand speech, just a helpful manner and very polite. Answered our ques... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, United Kingdom
4.8
Excellent
2k reviews
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Excellent customer service from lovely…
Excellent customer service from lovely Chloe in teeside park store very knowledgeable and talked through all the different options available for the sofa we choose 😊
24 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Tony was amazing
Tony was amazing! Straight to the point and really knowledgeable about the product. Made the purchase easy.
24 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.
Sofology appalling customer service
This is generally about sofology.. Just dont use them. Sofa ordered for 2 months.
Delivered 11th December ..Did not work on delivery still trying to get it fixed.
Customer service is a sick joke.
Don't waste your time or money.
Q.E.D.
Please note the automated... 'Sorry to hear please contact...' automated reply. They get so many lousy reviews they have an automated reply... Which you may note.. Takes no notice of the clear intimation in my review that I have already experienced their 'help'
23 January 2026
Unprompted review
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Sales assistant was friendly
Sales assistant was friendly, informative and made the process quick and efficient. No complaints
17 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars Miss Bell
Very friendly and informative, tony great help !
Very honest, friendly and helpful. Not pushy, let us wander and try out sofas. Tony great guy, thanks again !
21 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for sharing your experience Mr Carter :-)
Ray was great
16 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to give us your feedback. 😊
Great experience
Gary was great at helping us from the minute we walked in. He introduced himself, let us know where everything was and let us walk around. He came and found us after we had decided on a sofa, talked us through the process and helped us with everything we needed. He was so friendly and an asset to the company.
17 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you so much for taking the time to leave us a wonderful 5-star review! We are truly grateful for your feedback and thrilled to hear that you had such a positive experience with our service. Your satisfaction means everything to us, and we are always striving to provide the best possible support to our valued customers. If you ever have any questions, concerns, or need further assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again.
Staff friendly and attentive without…
Staff friendly and attentive without being ‘in your face’ which is a refreshing change
17 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for your fantastic review! We’ll share your feedback with the team.
Was able to look around in peace and…
Was able to look around in peace and not be pressured into anything, but salesman on hand for any questions and or queries
17 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to give us your feedback. 😊
Buying sofa
Buying the sofa was a good experience, staff were helpful without being pushy. However I don’t want to comment on after care as we havnt got the sofa yet
13 January 2026
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to leave a 4-star review!😊
Gary in the Teesside park store was…
Gary in the Teesside park store was excellent with us from the moment we walked through the doors!
13 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
New chairs
I bought 2 chairs at stockton branch and the salesman was very polite and very helpful and sorted my purchase out With no problem at all i was very pleased will use this branch again thanks jan
9 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stockton-on-Tees
Thank you for choosing Sofology Ian!
Excellent service
Excellent service, very helpful and honest and let us take as much time as we needed, would recommend a visit
10 January 2026
Reply from Sofology - Stockton-on-Tees
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent service from Gary
The service from Gary was fantastic
He really knows his stuff, put us at ease ,helped us select the perfect
Couch for our family.
Excellent member of staff you have .
10 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gary. Have a great day 😊
The customer advisor was helpful
The customer advisor was helpful, but also gave us space to consider the products and decide on the one we wanted
3 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Wonderful customer service
Wonderful customer service, perfect balance of helpful but not pushy (some stores I’d visited I couldn’t breath of sales staff following me around) couldn’t have asked for a more refreshing experience in sofology!
7 January 2026
Reply from Sofology - Stockton-on-Tees
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Merv, we will make sure to pass this on! Have a nice day.
Really helpful
We came in a few days ago and loved the Giorgio sofa, Gary was really helpful, showing us all the different options. We've been in today and ordered and again he was extremely helpful and explained how to look after the sofa aswell. Sofa is very comfy, can't wait for it to arrive
3 January 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
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