I had a good experience at sofology in York. The staff are polite and respectful. They helped us when we needed more information and didn't pressure us in getting a sofa.
Company replied
Location
Switch locationClifton Moor Retail Park, 10 Hurricane Way, YO30 4XU York, GB
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See what reviewers are saying
Had an outing to Sofology last week. Lovely sofas available and we weren't actually looking for a sofa for us. We got talking to our onsite expert and walked out with a newly purchased sofa. Lovely pe... See more
Company replied
James made what could have been a very stressful experience into one that was very pleasant. He answered everything I needed to know and a lot more besides. He was professional, helpful and friendly... See more
Company replied
Great sofa , was delivered in 2 weeks due cancellation from another customer. Only 3 stars though, as the £40 leather care pack wasn’t delivered with the furniture, and 3 weeks on, we’ve heard nothi... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Clifton Moor Retail Park, 10 Hurricane Way, YO30 4XU, York, United Kingdom
4.8
Excellent
2k reviews
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First class service
From our initial visit when starting our search for a rise and recliner chair, the staff could not have been more helpful with their knowledge of products, courtesy and patience to a person with a disability. Big thank you to all York staff and to Tim Jones talking us through the ordering process at point of sale.
30 December 2025
Reply from Sofology - York
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The staff were helpful and…
The staff were helpful and knowledgeable about their products. Also process speedy and efficient.
2 January 2026
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent products and helpful staff.
31 December 2025
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fallon was really helpful
Fallon was really helpful, and anything she wasn't sure about she immediately checked. She wasn't pushy or in a rush for us to make a decision.
2 January 2026
Reply from Sofology - York
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Friendly, personable and helpful team
I had a great experience at Sofology York, I was greeted by Gemma who explained all the colour and fabric options and then left me to it. I spoke to Jamie too who was really helpful telling me about the durability of the different fabrics. I felt really welcomed and not pressured at all. Highly recommend.
1 January 2026
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Gemma was excellent
Gemma was excellent. not pushy but gave us all the help and information we needed
1 January 2026
Reply from Sofology - York
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Gemma is an asset to the Sofology team
Gemma was an extremely approachable and friendly member of staff who helped us choose our perfect sofa today, we are so pleased with our decision and can’t wait for it to be pride of place in our forever home!
30 December 2025
Reply from Sofology - York
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
When we entered the York store we was…
When we entered the York store we was greeted by a gentleman called Tim
who smiled and said we're free to roam and if we need any help just ask and would we like a cup of tea or coffee we declined the drinks as we had just had lunch it was nice not to be hounded while shopping for a new sofa and it only took my wife half an hour to decide the one she wanted Tim was very professional 😊 a great salesman
20 December 2025
Reply from Sofology - York
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Lovely Salesman Tim Jones who gave us…
Lovely Salesman Tim Jones who gave us time to look at the sofas and chairs and did not rush us.
Very knowledgable and customer centred
28 December 2025
Reply from Sofology - York
Hello, thank you so much for your review. We are so happy to hear this!
Tim Jones was brilliant
Tim Jones was brilliant. Very helpful and knowledgeable. Highly recommend.
28 December 2025
Reply from Sofology - York
Hello, thank you so much for your review. We are so happy to hear this!
Lovely staff, great range
Friendly and helpful but not in your face. Great range as usual.
27 December 2025
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Really friendly and helpful staff
Really friendly and helpful staff. Was very patient when we couldn’t decide!
27 December 2025
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent customer service
Excellent customer service. Very knowledgeable of stock. Made us aware of any possible access issues etc. Quick, easy and hassle free.
15 December 2025
Reply from Sofology - York
Good afternoon Mrs Neal, thank you for your feedback.
Customer service was outstanding and…
Customer service was outstanding and Gemma made the process really easy for us, we can’t wait to receive our order!
7 December 2025
Reply from Sofology - York
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
VVery good and polite customer service …
Very good and polite customer service Sarah was very sweet and nice young lady,with the help that I needed. V
9 December 2025
Reply from Sofology - York
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Dealt with very politely and…
Dealt with very politely and efficiently by
Fallon
An excellent representative for the company
2 December 2025
Reply from Sofology - York
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Very pleasant and relaxed with Chris !
Very pleasant and relaxed with Chris !
He was very helpful and professional throughout the whole process.
29 November 2025
Reply from Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Chris. Have a great day 😊
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